Ambassador

Hotels
7.3 (2958 reviews)
Zheltoksan Street 121 , Almaty , kz

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Laundry
Luggage storage
Airport shuttle
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Dirty rooms
Old facilities

Categories

Cleanliness
6.26
Several reviews mention dirty carpets, unclean rooms, and poor maintenance.
Service
8.23
Positive feedback about helpful and hospitable staff.
Location
8.77
Many reviews highlight a good location, being central and convenient.
Room Quality
6.22
Multiple comments regarding old furnishings and general disrepair.
Amenities
6.75
Amenities such as parking and elevators are lacking, with some mentions of old facilities.
Value for Money
7.71
Some reviews indicate it may not be worth the price considering the poor condition.
Food and Beverage
7.26
Mixed feedback on breakfast options; some mention limited variety.
Overall Experience
7.23
Overall sentiment reflects mixed feelings but a decent experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:49

Property Description

Prime Location in Almaty
Located in the heart of Almaty, just a short stroll from the Abay Opera House, the Ambassador Hotel offers a perfect blend of convenience and comfort for your stay in the city.

Comfortable Rooms with Modern Amenities
Each classic-style room is well-equipped with essentials such as air conditioning, satellite TV, and free Wi-Fi. The private bathrooms come with complimentary toiletries, ensuring a pleasant stay.

Nearby Attractions and Easy Airport Access
Explore nearby landmarks like the Ascension Cathedral and the Central State Museum of Kazakhstan, all within easy reach from the hotel. With the Almaty International Airport just 16 km away, your journey to and from the hotel is hassle-free.

Ready to experience the charm of Almaty? Book your stay at the Ambassador Hotel now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.3
Based on 2958 reviews
Cleanliness: 6.26
Service: 8.23
Location: 8.77
Room Quality: 6.22
Amenities: 6.75
Value for Money: 7.71
Food and Beverage: 7.26
Overall Experience: 7.23
E
Ekaterina couple de
10
Pros:

Большой уютный номер, всегда чисто. Вежливый отзывчивый персонал!

2026-08-29 via Nuitee
A
Amish solo_traveller in
1
Pros:

Only the location of the hotel is good.

Cons:

The room allotted to me was 306. The AC wouldn't work at all. The room felt hot. I informed the hotel staff on two counts but nothing was done. I wouldn't recommend this hotel to anyone. The shower panels are old. The furniture in the room is old & worn out. The beds are super uncomfortable.

2026-08-28 via Nuitee
N
Nissrine solo_traveller qa
10
Perfect Location stay at Almaty
Pros:

A classic hotel,yet very clean ,organised and calm
Staff are helpful and kind
Room is clean ,and getting make up service everyday with amenities and water refill
Breakfast is good and complete with even coffee and fruits
Location is perfect ,I think is the best considering even the price .surrounded by different taste restaurants amd coffee ,money exchange ,24% super market ,and parks for walking
Inshaalah I will stay there again

2026-08-27 via Nuitee
A
AlBalushi family_with_children om
7
Like it will go back after renovation
Pros:

Very amzing location and the hotel will be renew.

Cons:

No elevator but location is very good

2026-08-27 via Nuitee
A
Anastasiia solo_traveller ru
10
2026-08-26 via Nuitee
Y
Yuliya solo_traveller kz
8
Pros:

Персонал очень вежливый и отзывчивый

Cons:

Жаль что отсутствует лифт и холодильник/мини бар в номере

2026-08-26 via Nuitee
Айрикян solo_traveller kz
9
2026-08-26 via Nuitee
Арслан solo_traveller kz
8
2026-08-25 via Nuitee
S
Sergei solo_traveller ru
7
2026-08-25 via Nuitee
I
Iles solo_traveller ge
1
2026-08-24 via Nuitee
J
Jermaine solo_traveller nl
8
Friendly staff, spacious rooms
Pros:

I had a very pleasant stay at the Ambassador Hotel. The staff were friendly, kind, and welcoming throughout my visit. Upon arrival, I noticed that some rooms face the street, so I requested a quieter room away from the road. Although I was initially told that the hotel was fully booked, the staff kindly made arrangements to accommodate my request and managed to swap my room. I truly appreciated their effort and willingness to assist.

The hotel is not exactly in the city Centre for tourists activities, and Republic Square is approximately a 30-minute walk away. However, this was not really an issue as Yandex Go taxis are very affordable and convenient and also, I didn’t mind walking sometimes. They do have alot of restaurants around which is great.

The hotel itself is an older property, but my room was comfortable, spacious, clean, and well maintained, with housekeeping visiting daily. Overall, I felt it offered excellent value for money with flexible cancellation policies which is awesome

Cons:

If I could suggest areas for improvement, it would be the breakfast, which could benefit from a little more variety and improvement. I had it just once in my 4 night stay. They also need to repair their lifts which having been working for a long time (judging from others reviews). I had to carry really heavy suitcase myself during check out from 3rd floor. Other than that, I was happy with my stay.

2026-08-24 via Nuitee
V
Viktoriia family_with_children ae
9
Nice breakfast , fresh eggs , bread , sousage , cheese. It would be nice to have A toster .
Pros:

Good location , stayed on 3d floor

Cons:

2n floor, allergic to dusty carpet

2026-08-23 via Nuitee
R
Roberto solo_traveller it
7
2026-08-22 via Nuitee
D
David solo_traveller si
6
Pros:

Bližina centra mesta

Cons:

Predrago

2026-08-21 via Nuitee
J
Joan solo_traveller ae
1
2026-08-20 via Nuitee
J
Jesse couple au
9
2026-08-19 via Nuitee
Y
yamama family_with_children ae
1
Bad experience
Pros:

It was just near by cafe

Cons:

Not clean and very old , not good at all with kids

2026-08-19 via Nuitee
V
Vadim solo_traveller ru
10
2026-08-19 via Nuitee
A
Anne couple ch
4
Pros:

Chambre ressemblant a une chambre de bonne au rez avec rideaux de hauteurs differentes, n'opaquant pas la lumiere. Chambre vieillotte, coussins sorte d'amalgame de ouatte. Confort spartiate

Cons:

Voir supra

2026-08-19 via Nuitee
D
DAVIDE family_with_children it
10
2026-08-19 via Nuitee