Ambassador

Hotels
7.3 (2656 reviews)
Zheltoksan Street 121 , Almaty , kz

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Luggage storage
Fax/photocopying
Ironing service
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
Concierge service
Kid meals
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Dirty rooms
Old facilities

Categories

Cleanliness
6.26
Several reviews mention dirty carpets, unclean rooms, and poor maintenance.
Service
8.23
Positive feedback about helpful and hospitable staff.
Location
8.77
Many reviews highlight a good location, being central and convenient.
Room Quality
6.22
Multiple comments regarding old furnishings and general disrepair.
Amenities
6.75
Amenities such as parking and elevators are lacking, with some mentions of old facilities.
Value for Money
7.71
Some reviews indicate it may not be worth the price considering the poor condition.
Food and Beverage
7.26
Mixed feedback on breakfast options; some mention limited variety.
Overall Experience
7.23
Overall sentiment reflects mixed feelings but a decent experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:49

Property Description

Prime Location in Almaty
Located in the heart of Almaty, just a short stroll from the Abay Opera House, the Ambassador Hotel offers a perfect blend of convenience and comfort for your stay in the city.

Comfortable Rooms with Modern Amenities
Each classic-style room is well-equipped with essentials such as air conditioning, satellite TV, and free Wi-Fi. The private bathrooms come with complimentary toiletries, ensuring a pleasant stay.

Nearby Attractions and Easy Airport Access
Explore nearby landmarks like the Ascension Cathedral and the Central State Museum of Kazakhstan, all within easy reach from the hotel. With the Almaty International Airport just 16 km away, your journey to and from the hotel is hassle-free.

Ready to experience the charm of Almaty? Book your stay at the Ambassador Hotel now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 8 years old to 16 years old stay for KZT 4,000 per person per night when using an existing bed.
    People 7 years old and over stay for KZT 4,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.3
Based on 2656 reviews
Cleanliness: 6.26
Service: 8.23
Location: 8.77
Room Quality: 6.22
Amenities: 6.75
Value for Money: 7.71
Food and Beverage: 7.26
Overall Experience: 7.23
T
Tunç • solo_traveller • tr
5
Pros:

Otelin tarihsel bir havası vardı o hoş ve ilgi çekiciydi. Odalar eski ancak genişti. Konumu da ulaşımı kolay bir yerde.

Cons:

Otel eski görünüyor maalesef, yenilenebilir odaların içi dahil. Banyolar daha da iyileştirilebilir. Sabun, şampuan gibi eksikler giderilmeli. Temizliğe daha fazla özen gösterilmelidir.

2026-05-29 • via Nuitee
E
Elena • couple • ru
5
Pros:

Старый отель , в отличном месте , все рядом , номера надо брать только с видом во двор , одеяла , подушки очень старые , основной контингент граждане Индии , завтраки ужасные , но голодными не будете

Cons:

Расположение и персонал

2026-05-28 • via Nuitee
M
Myrzapaiazov • solo_traveller • kg
5
2026-05-28 • via Nuitee
K
Kassym • solo_traveller • kz
9
2026-05-28 • via Nuitee
R
Reeny • couple • in
9
2026-05-28 • via Nuitee
Тойбаев • couple • kz
6
2026-05-28 • via Nuitee
M
Medet • couple • kz
10
Все отлично! И локация, завтрак, большой атмосферный номер!
2026-05-27 • via Nuitee
Азаматова • solo_traveller • kz
10
-
Pros:

Вежливый персонал, всегда помогали решить вопросы , гостям все понравилось

Cons:

-

2026-05-27 • via Nuitee
B
Buren • couple • mn
8
2026-05-27 • via Nuitee
E
Emre • solo_traveller • tr
8
2026-05-27 • via Nuitee
T
Tolegen • solo_traveller • kz
8
2026-05-26 • via Nuitee
S
Sandra • solo_traveller • fr
8
Très satisfait
Pros:

Son emplacement, le parking, le personnel accueillant.

Cons:

Le petit déjeuner

2026-05-26 • via Nuitee
C
Claudette • extended_group • kz
6
Good location and value for money. But not a luxe experience by any means.
Pros:

Location is excellent, near to cafes, restaurants etc. Room was spacious and bed was comfortable, Good value for money. I did not eat breakfast, so I can't comment on its quality.

Cons:

While nothing was really bad, there were small annoying things that made the stay slightly uncomfortable. These seem like things the hotel could easily fix. There was no overhead light, so difficult to see in the room, find things in closet etc, at night. I asked the staff three times to bring extra toilet paper when they cleaned the room, but they never did it. Part of the bathroom sink was an ugly brown color. The door was hard to open and unlock. The keychain broke off the key and having just a key without a key chain, I was afraid I would lose it.

2026-05-25 • via Nuitee
S
Santosh • family_with_children • us
8
Loved the place
Pros:

Excellent location and clean hotel and 24 hrs service.

Cons:

No elevator

2026-05-25 • via Nuitee
H
Haroub • family_with_children • ae
8
Comfortable one night stay
Pros:

Convenient location

Cons:

Elevator wasn’t working

2026-05-25 • via Nuitee
Азаматова • solo_traveller • kz
10
Pros:

Вежливый персонал , всегда помогали с возникающими вопросами

Cons:

-

2026-05-25 • via Nuitee
Азаматова • solo_traveller • kz
10
Pros:

Все было отлично, вежливый персонал помогал всегда с возникающими вопросами , гости остались довольными

Cons:

-

2026-05-25 • via Nuitee
L
Lidiya • solo_traveller • de
4
2026-05-24 • via Nuitee
B
Bakirova • couple • kg
10
2026-05-24 • via Nuitee
D
Dmitriy • solo_traveller • kz
3
Pros:

Местоположение, всё.

Cons:

Завтрака в 9 утра не было вообще. Все съели. Ни яиц, ни сосисок. На вопрос «ничего нет уже?», ответили «почему, там есть капуста, можем пожарить вам яйца».
Отель очень старый, постельное белье старое и застиранное, с пятнами. Мебель вся ушатанная, пошарпанная, старая. Пятна на мебели.
Парковки нет, такси негде остановиться (надо решать эту проблему).
Ненормальное расположение ванны. В 30 см от кровати. То есть никакой приватности не будет у вас. Вдвоем жить нереально.

2026-05-24 • via Nuitee