Reserva Real by Harper

Hotels
•
Harper
8.6 (196 reviews)
Avenida Alemania 4 , Punta Cana , DO

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location in Bávaro (near pharmacies, supermarkets, transport)
Modern, spacious and well-equipped rooms (kitchen, washer/dryer)
Excellent facilities and pools
Housekeeping frequently praised as excellent
Helpful/front-desk staff (several mentions of Gabriel)
Good value for money
Cons:
Security incidents/thefts reported
Poor management response and alleged rude treatment
No on-site restaurant
Occasional maintenance issues (shower drainage)
Noise in some rooms and delayed room-change handling
Reports of items missing after cleaning

Categories

Cleanliness
9.5
Housekeeping frequently praised — rooms described as clean, well maintained and regularly serviced. A few isolated problems were reported when cleaning was withheld after a dispute, but overall cleanliness was a strong positive.
Service
6
Mixed service: several reviews praise friendly, helpful staff (notably Gabriel at reception), but there are serious service failures — rude management, refusal to assist with theft reports, retaliatory behavior and inconsistent handling of guest requests.
Location
9.5
Consistently noted as a strong point: good location in Bávaro, close to pharmacies, supermarkets, transport and convenient for sightseeing.
Room Quality
9.5
Rooms reported as modern, spacious and well equipped (full kitchens, washer/dryer). A small number of guests reported noise issues and a delayed room-change, but room quality is generally excellent.
Amenities
9.3
Facilities (pools, well-equipped apartments, laundry) are highlighted as excellent. Minor negatives include lack of an on-site restaurant and occasional maintenance issues (e.g., shower drainage).
Value for Money
8.8
Multiple guests mention good value and reasonable pricing for the quality provided; a few complaints about extra charges reduce this slightly.
Food and Beverage
7.5
Breakfast is mentioned positively by some guests, but there is no on-site restaurant which is noted as a drawback.
Overall Experience
8.7
Overall stays are enjoyable for many guests thanks to rooms, facilities and select staff, but the overall impression is tempered by serious security incidents and poor managerial response reported by some visitors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:35

Property Description

Experience luxury and relaxation at Reserva Real by Harper, where every moment is designed for your ultimate comfort.

Exquisite Accommodation
Indulge in our air-conditioned rooms featuring modern amenities like a flat-screen TV, wardrobe, and private terrace, ensuring a peaceful retreat during your stay.

Unparalleled Amenities
Unwind in our outdoor pool or stay active at our fully-equipped fitness center. Delight your palate at our on-site restaurant, offering a variety of gourmet dishes to satisfy every craving.

Prime Location
Located just 1.6 km from the stunning Arena Gorda Beach and a short distance from the legendary Cocotal Golf and Country Club, adventure and relaxation are at your fingertips.

Don’t miss out on an unforgettable getaway—book your stay at Reserva Real by Harper today!

Important information:

Guests are advised that the property is pet-friendly and that a one-time pet fee of USD 55 per stay appliesThis property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 196 reviews
Cleanliness: 9.5
Service: 6
Location: 9.5
Room Quality: 9.5
Amenities: 9.3
Value for Money: 8.8
Food and Beverage: 7.5
Overall Experience: 8.7
J
juank • solo_traveller • co
1
Buena ubicación, pero mal manejo de una pérdida en la habitación
Pros:

Buena ubicación en Bávaro, cerca de farmacias, supermercados y transporte. El apartamento era cómodo

Cons:

El 18 de octubre desapareció del baño del apartamento F 414 una prenda que mi esposa había dejado secando, el mismo día en que hicieron la limpieza (la cama estaba tendida y los platos lavados). Al reportarlo, primero nos dijeron que la persona de limpieza no había entrado. Después confirmaron por escrito que sí había hecho el servicio, pero no ofrecieron ninguna solución. Recomiendo no dejar objetos personales a la vista.

2026-10-26 • via Nuitee
K
Katherine • family_with_children • co
10
2026-10-26 • via Nuitee
Y
Yeny • couple • do
8
2026-10-22 • via Nuitee
J
Johanna • extended_group • co
10
Pros:

Lo completo que es, la atención del personal y la comodidad de las habitaciones

Cons:

No tiene restaurante propio

2026-10-15 • via Nuitee
M
Marcelo • family_with_children • ec
10
2026-10-09 • via Nuitee
A
Anat Gerloy • solo_traveller • il
10
2026-09-11 • via Nuitee
R
RAUL • solo_traveller • us
10
Pros:

Excellent facilities

2026-09-08 • via Nuitee
L
Liliana • couple • co
7
Pros:

Ubicación . Relación calidad precio

Cons:

Solicité cambio de habitación por el ruido y diré 2 noches esperando y no lo hicieron .

2026-09-01 • via Nuitee
M
Méliana • couple • fr
9
2026-08-28 • via Nuitee
J
Jean • couple • do
8
2026-08-25 • via Nuitee
A
Andre • family_with_children • jm
10
2026-08-21 • via Nuitee
G
Gustavo • couple • us
1
pésima experiencia poca colaboración del gerente, grosero y sin modales.
Cons:

Pésima experiencia: robos en la habitación y total desprotección de la gerencia Mi estancia en este hotel fue nefasta. El 14 de agosto, fuimos víctimas del robo de una cadena de oro en nuestra habitación mientras estábamos en un tour. Ese mismo día, otro huésped sufrió el robo de un anillo de oro. Al averiguar, supimos que la persona encargada de la limpieza llevaba apenas una semana trabajando en el lugar.

Lo más grave fue la actitud y la falta de colaboración de la gerencia:
Atención grosera y nula ayuda: El gerente se negó a colaborar en todo momento. Para radicar la denuncia formal en la DICRIM, la Policía de Turismo (POLITOUR) exige la presencia del personal del hotel, y ellos se negaron a acompañarnos o facilitar el trámite.
Cobros abusivos y represalias: Me cobraron $79 USD adicionales por la estancia de mi amiga sin incluir ningún tipo de servicio o suplemento. Tras reportar el robo, el trato empeoró drásticamente: dejaron de limpiar la habitación e incluso se negaron a suministrarnos papel higiénico.
No se dejen llevar por las opiniones positivas ni por la categoría del hotel. La atención es deplorable y no hay garantías de seguridad. Consejo para futuros huéspedes: No lleven ningún objeto de valor y piensen dos veces antes de hospedarse aquí.

2026-08-19 • via Nuitee
A
Andre • family_with_children • jm
10
Place was great clean and wonderful
Pros:

Everything

2026-08-18 • via Nuitee
A
Audia Nelly • solo_traveller • do
10
2026-08-18 • via Nuitee
T
Temilola Rachael • solo_traveller • ie
10
Excellent stay with outstanding housekeeping, and a special thanks to Gabriel at the front desk for being so helpful wit
Pros:

I loved how modern, clean and spacious the property was. The rooms were beautifully decorated and had everything we needed, including a fully equipped kitchen and washer/dryer. I also really enjoyed the pools, the overall aesthetic of the property and the convenient location. The staff were friendly and welcoming, and it was great value for money. We really enjoyed our stay. The housekeeping team were excellent — our room was always clean and well maintained. Gabriel at the front desk was also incredibly helpful. He gave us great suggestions for places to visit and restaurants to try, and was always happy to answer any questions we had. The staff were friendly and made our stay even more enjoyable.

Cons:

Nothing

2026-08-12 • via Nuitee
A
Amalia • solo_traveller • cw
9
Pros:

The room

2026-08-11 • via Nuitee
Y
YOHANA • couple • co
3
2026-08-08 • via Nuitee
A
Alfiya • extended_group • kz
10
Excellent
Pros:

Everything, especially staff. Room were clean and breakfast is also very good. Especially big thanks to Gabriel at the reception

Cons:

nothing

2026-08-07 • via Nuitee
C
Carlos • couple • us
10
2026-08-05 • via Nuitee
A
arthur • family_with_children • br
8
Se parecer bom para vc que está procurando, pode fechar, é bom mesmo.
Pros:

Ótimos quartos! As fotos não fazem justiça. É bastante melhor do que aparenta.

Cons:

Falta uma manutenção preventiva. O chuveiro não escoava água de forma efetiva, e inundava o banheiro.

2026-07-21 • via Nuitee