Premier Inn London Ealing

I had a great stay at this hotel. The staff was friendly and helpful, the rooms were clean and comfortable, and the location was perfect for exploring the city. I would definitely recommend it

I had a very pleasant stay at the Premier Inn Dagenham. The staff were friendly, professional, and always ready to help, which made the whole experience very comfortable. My room was clean, quiet, and equipped with everything I needed for a relaxing stay.

The hotel is well located and easy to access, and the atmosphere inside is calm and welcoming. Overall, great value for money and excellent service. I would happily stay here again and recommend it to others.

Hardly there is someone in the reception. Most of the time I need to call someone to come and serve. The room was never cleaned despite I made the request twice. I changed my own towels, bedding never changed and I was cleaning my own bin.

Very satisfied with all experience. Clean room, very comfortable beds, friendly staff. Recently renovated.Highly recommended .

Very cosy Atmosphere, highly recommend
Good location, friendly staff. Rooms are tidy and very clean in good value. Happy with the stay

If you are looking for hotel with unusual, helpful service then it’s the right place for you. Home-like atmosphere, rooms are super clean, spacious and in good condition. I’d give 5/5 for that place but for stuff even more than that ;)

The hotel was very comfortable — the rooms were clean and well-equipped, and the staff were extremely friendly and helpful. Breakfast was tasty and varied, and the location was perfect for exploring the area. Special thanks to Edyta for her exceptional kindness and professionalism. I would gladly stay there again.

I had a great stay at this hotel. The staff were friendly, the room was clean and comfortable, and the location was very convenient. Everything exceeded my expectations. I would happily stay here again.

Excellent service from Shareef. He is very prompt in his service and he ensures that every customer is well taken care especially during breakfast. In fact, every staff in this hotel is very friendly and all of them go beyond the mile to extend their help to customers. Will definitely stay in this hotel again.

We've stayed here several times and found it great, but tonight we got the dreaded room 817. The extractor fan sits directly above the room and pretty much vibrates the room all the way through the night. No sleep for anyone.

After a **5.5-hour drive**, the last thing I expected was to be greeted by reception staff who behaved more like **prison officers** than hospitality workers. Despite already checking in online, I was met by **two incredibly rude staff members** who literally looked at each other to see who would be bothered to serve me. No welcome, no warmth, not even basic courtesy. They handed me a key card with attitude, barked at me to pay for parking, and offered **zero directions** to my room.

I paid for a **Premium Plus room**, and although the room itself looked nice at first, the **lights were flickering constantly**. I thought it was just a minor issue—until the entire **electrical system failed**. Since the room had **no phone**, I had to walk all the way back downstairs to report it.

And that’s when things went from bad to unbelievable.

The same rude reception staff looked me dead in the face and said, **“What have you done?”**—as if I had somehow caused the power failure. I explained I hadn’t even plugged anything in, yet the attitude continued. Both of them huffed, puffed, and acted like checking the problem was the biggest inconvenience of their lives.

They spent **25 minutes** playing with switches while I sat in **complete darkness** and watched my food go cold. After nearly 30 minutes, one of them **laughed** and said, “Well, what are you going to do? We don’t have any more Plus rooms.” The level of disrespect was shocking.

I asked if there were any unoccupied rooms that hadn’t been checked into yet and was told **“No, because they’ve already paid and we can’t let them down.”**
So according to this hotel, **I paid too, but it’s fine to let me down.** The staff even admitted this outright.

Eventually I had no choice but to accept a **downgraded room**. They didn’t offer to help move a single bag. I had to make **three long trips down the corridor** on my own. Any decent hotel would have offered help, especially given the circumstances, but not here.

The next morning I spoke to the manager, expecting at least a proper apology or partial refund. Instead, I was offered **£9 back for parking.** That was it. No compensation for the downgrade. No acknowledgment of the awful service. Nothing.

This hotel clearly has **no concept of customer service**, no accountability, and no respect for guests who pay for upgraded rooms. The behaviour of the staff was rude, dismissive, and totally unprofessional from start to finish.

**I will never stay here again, and I strongly advise others to avoid this hotel.**
If you value basic courtesy, working electrics, and not being spoken to like a nuisance, choose somewhere else.

Stayed there for couple of nights for business meeting. The venue was close to the hotel. The room was good. Staff were brilliant. Highly recommend

I recently stayed at this hotel for a three-night trip and unfortunately had a disappointing experience at check-in. I had pre-booked a specific room type, but when I arrived late that evening, the night manager refused to give me the room I reserved. What made the situation worse was the attitude I encountered—he was not pleasant to deal with and offered no apology or explanation for the mix-up.
After a long day of travel, this lack of courtesy and professionalism was really frustrating. The rest of the stay was fine, but the initial impression set a negative tone that could have easily been avoided with better communication and a more respectful approach.
I hope management addresses this so future guests are treated with more consideration.

Clean well sized room. comfy bed and quiet room. brief stay but great friendly staff and able to leave left luggage. no idea of parking or food as didnt use.

Paid for a family room for 2 nights but was given a small family room not the same as my other family members that booked family rooms. ( there family rooms were bigger ) no table in my room. Receptionist had a face on like she didn't want to be there ( maybe get a new job if your unsatisfied with your current one ) I've stayed here before and it was OK but I wouldn't stay here again unless it was FREE. Do yourself a favour and book a different one!

We love this Premier Inn and stay at least a couple of times a year. The location is perfect and the hotel is clean and comfy, but what really makes it great are the staff. Particular shout outs to Amrit, who always recognises us and looks after us admirably, and to Farhana, who looked after us for the two nights we ate at the restaurant, and whose service was exemplary. Nothing was too much trouble. Looking forward to seeing you both again.

Great breakfast, both cooked and continental, all items were available. Selection of hot and cold drinks also great. Speedy service Thanks to server Shareef.

Hotel experience was good. Restaurant staff is very friendly, and helpful. Shareef was very helpful at breakfast service. Will visit again.

Great location, friendly staff clean rooms, Shareef in the restaurant was an absolute delight very helpful and friendly, great customer service

room was very modern and clean, friendly staff great service very happy to help. would recommend and be back! Good location and great value for money