Premier Inn London Waterloo - York Road

Hotels
•
Premier Inn
7.8 (1996 reviews)
York Road, Waterloo, London, England, SE1 7NJ , London , GB

Facilities

Elevator
Breakfast available (surcharge)
Express check-out
Smoke-free property
Wheelchair-accessible public washroom
Wheelchair-accessible on-site restaurant
Handrails in hallways
Handrails in stairways
Front entrance ramp
Express check-out
See all facilities

Review Highlights

Pros:
Excellent central location near station/old town
Friendly, helpful staff
Clean and well-equipped rooms (often mentioned)
Comfortable beds and good bathrooms
Parking available
Good value for money noted by several guests
Cons:
Breakfast area too small/overcrowded
Inconsistent breakfast quality and items (eggs, orange juice, coffee)
Occasional cleanliness lapses reported
Limited storage in rooms
Air conditioning issues (too hot or noisy) in some rooms
Some street noise for rooms facing road

Categories

Cleanliness
7.6
Mixed signals: several guests state rooms are clean and tidy, but at least one report describes poor cleaning in breakfast area and general cleanliness issues.
Service
8.6
Generally positive: staff frequently described as friendly and helpful, though some guests noted slow breakfast clearing and a few unengaged staff members.
Location
9.2
Strong positive: repeatedly praised for being quiet, central, near the station/old town and within short walking distance to key sights.
Room Quality
8
Mostly good: comfortable beds and bathrooms, option of pillow types; occasional issues noted (street noise for some rooms, limited storage, broken TV in one report).
Amenities
7.8
Mixed: parking, in-room coffee/tea and AC available, but some reports of non-functioning AC, noisy aircon, and limited breakfast-room space.
Value for Money
8
Generally seen as good value by several guests, though some found the breakfast price high for what was offered.
Food and Beverage
7.1
Several complaints about breakfast: small/overcrowded breakfast room, occasional lack of items (e.g., orange juice), inconsistent quality (eggs, coffee) and perceived high price.
Overall Experience
8.5
Overall positive stays with many guests willing to return; common praise for location and friendly staff despite some issues with breakfast space, cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-25 06:35

Property Description

Step into the heart of London at Premier Inn London Waterloo - York Road, where convenience meets comfort.

Unbeatable Location
Situated just steps away from iconic landmarks like the London Eye and Westminster Bridge, our hotel places you right in the midst of London’s vibrant culture and history.

Comfort & Convenience
Experience spacious accommodations designed with your relaxation in mind. Each room offers modern amenities, ensuring a restful stay for both business and leisure travelers.

Delicious Breakfast Options
Start your day right with a hearty breakfast available for a nominal fee. Choose from a delightful spread of options to fuel your London adventures.

Immerse yourself in the magic of London and make your reservations today at Premier Inn London Waterloo - York Road for an unforgettable trip!

Important information:

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

Location

Guest Reviews

7.8
Based on 1996 reviews
Cleanliness: 7.6
Service: 8.6
Location: 9.2
Room Quality: 8
Amenities: 7.8
Value for Money: 8
Food and Beverage: 7.1
Overall Experience: 8.5
M
margotr563 • Solo travel
10
Comfy beds and central location
Pros:

Quiet clean rooms, comfy beds, superb location near Waterloo Station, helpful staff. This hotel has so much to recommend it.

2025-11-30 • via Tripadvisor
E
emmarP4688WI • NONE
10
Great stay premier inn, Westminster Bridge.
Pros:

Great location. Close to Waterloo Station. Close to great attractions, London eye, big ben, Westminster Abbey. Great room, on 14th floor( 1401) with a great view. Spacious room, comfortable bed, bed side tables, clean bathroom, bath with shower. Kettle in room with tea bags and coffee , sugar and milk. Breakfast selection was good, cereal, cooked breakfast, pastries, toast, fruit, yoghurt. Rea and coffee machine, fruit juice. Staff very friendly. 2 lifts available.

2025-11-30 • via Tripadvisor
S
Seniortravelevaluato • Business
8
Good value for money
Pros:

Good value for money. Close to city centre and all tourist attractions. Good rooms with all neccessary things for a comfortable stay.

2025-11-30 • via Tripadvisor
S
s25146 • Couples
10
Great hotel
Pros:

We stayed here for two nights and it was great. The staff were really friendly and welcoming. The location was perfect for visiting both central London and further out via Waterloo station. I was worried that the outside traffic etc might be noisy but we couldn’t hear it at all from our room. I would definitely stay here again

2025-11-24 • via Tripadvisor
S
Sandygarrisin • Family • Dallas, Texas
10
Awesome staff. Check in experience and room
Pros:

We arrived around 10:45 am for check in with two of my family feeling not so well after the overnight trip. We had booked early check in, which was 11 but were allowed to check in even earlier. Our room was immaculate and had the best view of Big Ben and the London Eye. The staff delivered goodies to our room to help us celebrate a grandma, adult child and grandson trip after a particularly challenging year. Can’t wait til they wake up and see them!!!

I could not have asked for a better beginning to this long planned trip.

To get this level of service in a family hotel in London was beyond my expectations.

2025-11-21 • via Tripadvisor
K
KellyD111967 • Business • London, England
10
Great Hotel !!!!
Pros:

An excellence hotel in a great location, excellent value, clean comfy tooms with great shower!!!! Brilliant service and a special shout out Juanito who was excellent. See you again, thank you

2025-11-18 • via Tripadvisor
X
X1559QPemilyr • Family
10
Brilliant!
Pros:

Just came back from a three night stay and we had such a fantastic time. The staff were so welcoming on arrival and for my birthday they had kindly put some treats in our room!
The staff were great with our little boy! The hotel is in a fabulous location and so convenient to get from the station and the main sights! Would highly recommend

2025-11-17 • via Tripadvisor
1
10savitan • Friends getaway • Rotterdam, South Holland Province
10
Short city trip
Pros:

Lovely stay, compliments to the staff for trying to accommodate us and special appreciation for Anna (trainee) during our breakfast sessions. Location is very convenient, bed was comfortable. Room was clean, fresh towels available.

2025-11-17 • via Tripadvisor
S
stevewB532QV • NONE
8
Remembrance Parade Cenotaph 2025
Pros:

No frills, no problem from arrival to departure, stayed for two nights for the remembrance parade on the cenotaph, the only downside was the price. The overall price could have been discounted for Veterans like me, especially since it was for a national event in front of the King.

2025-11-12 • via Tripadvisor
A
AndyKingindahouse • Couples • Middlesbrough, North Yorkshire, England
10
Juanito & Umar credit to company
Pros:

Great place great location. A big thanks to Juanito & Umar on check in a credit to the company big welcome backed up with a big smile.

2025-11-11 • via Tripadvisor
A
Anniedev • NONE
10
Great base to explore.
Pros:

Great location close to all the action on the South Bank and an easy walk to the station. Comfy beds, good bathroom. Clean room. Fab quiet air conditioning.

2025-11-10 • via Tripadvisor
M
Mobile07282068374 • Family
10
4 nights' stay, excellent
Pros:

Our family room was clean and well kept every day. The room was comfortable but slightly too small. Nice view on the London Eye. Perfect location in London for tourism.
The hotel staff was always kind and helpfull, attentive to our wishes.
Good continental breakfast and dinner
Three french tourists

2025-11-09 • via Tripadvisor
4
496calvinv • NONE
6
Not Amazing stayed in better
Pros:

We stayed for 2 nights our only complaint was the WiFi was terrible,bathroom too small and you have to fight for your life to turn off the shower. All the premier inns need to upgrade there TVs as well not good.

2025-11-08 • via Tripadvisor
B
B5487EDcristinas • NONE
8
Family mini holiday @London
Pros:

The staff members were the best part of our stay at the Premier Inn, amazing people. Thank you!
The room size it was ok for the price value and the bed so comfortable.
The hotel is a walking distance to London Eye and Big Ben.

2025-11-08 • via Tripadvisor
D
deborahd581 • NONE
10
London trip
Pros:

Great location staff were excellent. Room was a little small but spotless and we had a view of the london eye .Food was great ,the selection at breakfast buffet was exceptional.We stayed for a few days for my nieces 10th birthday . The staff brought us cupcakes and balloons and drinks to the room and sang happy birthday to her . They went above and beyond to make her first London experience memorable .

2025-11-06 • via Tripadvisor
S
stellad999 • NONE • Eastleigh, Hampshire, England
10
Never disappoints
Pros:

This hotel never disappoints and the staff are fantastic, especially Juanito who goes above and beyond to make you feel welcome.

2025-11-05 • via Tripadvisor
M
Mytusin • Couples
10
Great experience and great accomodation!
Pros:

We stayed at this hotel for three days and the accomodation and services was extraordinary. We had a large double room and was reasonably priced with breakfast included. Very clean room.
The floor staff was very kind and professional, especially mrs. Elena who gave us value tips regarding some point of interests on London to visit to make our short jouney more enjoiable and also she was very carefully with our needs and details.
We will hope to return to this hotel in the future. I recommend!

2025-11-03 • via Tripadvisor
K
kevinvJ28NJ • Couples • Madrid
10
Best time, well taken care of
Pros:

Our stay was fantastic. My wife and I had the most wonderful time during our stay here and we recommend it heartily. Our special thanks go to Elena in housekeeping, which took care of us and made us feel welcome, proper hospitality professional. Well done.

2025-11-03 • via Tripadvisor
P
P9861AIrobm • NONE
10
Welcoming and friendly
Pros:

Staff were welcoming and friendly and nothing was too much trouble.

Location is great. 5 mins from Waterloo train station and close to London eye.

2025-11-02 • via Tripadvisor
R
rosie860 • NONE • Swansea County, South Wales, Wales
8
simple and affordable option for an overnight stay
Pros:

Great option for an overnight stay with my grandson
free kids breakfast was a bonus
good location near the London Eye
don't miss the Graffiti Tunnel just round the corner

2025-11-01 • via Tripadvisor