Premier Inn Bicester

Rooms and location are ideal. Lisa, the Duty Manager is so welcoming and friendly. She goes above and beyond in her role in helping people.

Excellent customer service. All staff and especially Lisa on reception were welcoming and very attentive. Breakfast was fresh and delicious.

Great location, but that's where it ends. Bad smell in the room and worse in bathroom. We reported this but no better. Shower was on full heat with temperature lever solid so could not lower temperature. We reported it, then the on/off lever was so loose we didn't risk it falling off, so washed in sink the best we could. The bed was rock hard and uncomfortable. We've been here many times, but now they charge for parking. Whereas previously it was in with the price. Unless you want a full English, it is expensive at Brewers Fayre for just cereal. This Premier Inn needs a refit, so the room doesn't smell. Our friends found a used pot of cereal just under their bed. We only gave it a 2 star because on previous visits all was superb. Otherwise it would have been a 1 star. We didn't get a good night sleep.

After having a very stressful day, we arrived late at night and were quickly checked in and accommodated by both Becca and Rasool. Thank you both so much for all of your help, we really appreciate it!! Lovely and clean rooms, with a great value breakfast

Premier Inn room and bed was as reliably good as ever.

Two things made this location stand out.

Firstly rather than a buffet style cooked breakfast our order was taken (we could order as much as we wanted) and it arrived freshly cooked and hot - yummy!

Secondly Lisa was fantastically helpful. We required unusual assistance and Lisa provided the perfect solutions all with a friendly, smiling face. Thank you so much!

This stay at the Bicester Premier Inn was a disappointing experience. The staff were friendly as always but Room 16 on the ground floor was both dirty and smelly

There was hair in and around the bath taps and plug, the sofa bed and chair from the desk both had stains on them and there were multiple dust webs hanging down from the ceiling in the main part of the room.

The room was also smelly from poor drainage, we put the plug in the bath and closed the sink plug to reduce the smell but it wasn't a great experience. We only needed the room to sleep in so there was little point complaining when we got into the room on the Saturday night but we left didn't dare use the shower/bath at all due to the smell and state of the bathroom.

Excellent clean accommodation with friendly & helpful staff. Special thanks to Becky, Cameron & housekeeping for their kind help in returning my kindle which I had left behind. Exceptional customer service - thank you. A very comfortable stay at this premier inn.

Excellent location, only a stone's throw from the Bicester Village car park. The hotel is basic and is in need of refurbishment e.g. its an over the bath shower with a curtain screen (not ideal if you have mobility issues), the grout was stained & the silicone was black in some areas, the pillows were hard. I've stayed in better Premier Inn's for less money but suspect this one is getting away with it due to it's location. Breakfast, if required, is served at the adjacent Brewers Fayre and was good but make sure you pre book as people who hadn't were being turned away.

Came to this hotel as we had broken down and the RAC could not fix in time for us to get home. They were paying for our stay and there was an issue with payment on the Premier Inn booking system.

Syed was incredibly rude and unhelpful. We had the RAC speak to him to try and resolve it and he wouldn’t. They asked him to check for an email so they could send payment details directly and he put right said no. He shouted at us in front of other guests.

Other guests were complaining about him too.

Callum was incredibly helpful and helped us solve the issue. I felt bad for him as he was running around trying to pick up the slack Syed was causing by refusing to help people at all.

The room was hot and stuffy and the air con barely worked.

This was a good quality premier inn. Everything felt new, clean and immaculate.
The shower was fantastic- very powerful and hot. The bed was very comfy.
There is a brewers restaurant next door which was quick and cheap before we headed out for an evening wedding. It’s also on a retail park and opposite Tesco.
You do have to pay for parking - £4.50 for 24 hours.
This was excellent value for money.

Just spent two nights in this premier inn in Great Barr , Birmingham ( 3rd stay in 2 years ) and as previous visits we have had a brilliant time. The staff cannot do enough for you and Lisa on reception looked after us like we had known her forever, despite being very busy herself every time we approached her for help or advice 😊 The rooms are spotless and breakfast beautiful cooked and filled you up for the day ( so much choice and value for money). Really helps to make your stay memorable.We are going back in January and can't wait to be honest

Stayed here whilst visiting family the staff were really friendly and helped with the kids there was a lady in breakfast that was very helpful and also Lisa was really friendly :)

We chose a Premier Inn for an unplanned stop on a long journey. We picked this company because we have stayed at other Premier Inns and knew what to expect. We have found them to be reliably consistent. The staff were pleasant and helpful, the room was good, wifi is useful, shower was perfect - especially loved the plant based toiletries- and, as promised, we had a good night's sleep.
Whenever we have stayed at a Premier Inn where breakfast is provided on the premises, it has always been lovely and the hot food has been hot. Sadly, at Bicester, breakfast is provided next door at The Brewers Fayre, where the waiting staff were surly and unhelpful, the cooked items were all cold and it was a disappointment.
The absolutely best part of our stay was when we arrived: Syed on reception could not have been more helpful and kind. He definitely went above and beyond to make sure that we could get a room at the best price by booking on line, rather than at the desk. I was really exhausted and overwhelmed and he quickly worked out that I was finding booking via my mobile phone too stressful. He helped me log onto their wifi and assisted me with every step of the process, even actually doing it for me, when I was being particularly inept. He even sorted ou the car parking cost for us. He saved us £15. I'm grateful for that, but even more appreiative of Syed's kindness and care. I really couldn't thanked him enough.

We had yet another lovely stay at the Premier Inn. I regularly stay here when I travel down to see my partner, and this is by far the best Premier Inn I’ve stayed at. It’s a smaller hotel, which makes it so peaceful, always spotless, and the beds are extremely comfortable.

One of the biggest reasons we keep coming back is the amazing hospitality from Lisa. She’s so friendly and welcoming, and always goes out of her way to make our stay special each time — even managing to squeeze us in for breakfast after we were a few minutes late down!

Thank you again for another great stay, we’ll definitely be back! ☺️

Room was smelly, dirty the bed was uncomfortable and sounded broken. The bathroom had mould and practically brown ceiling from damp shower was a dribble shower curtain was stained.
Room was hot and no working aircon
Overall in brief very tired workout room in need of major renovations

Very comfortable bed, clean and tidy, had plenty of towels. Room was little cold but soon heated up with the heaters available, good Tv channels
Parking was good ample space and location is neatly tucked away from main road. Good customer service at the front desk.
Kettle didn’t work so couldn’t have hot drinks, bathroom was tidy but toilet wasn’t cleaned properly as there was stains on it.

Perfect location with easy access of the M40. Hotel and room very clean and tidy. Easy check in and staff very helpful. We had both breakfast and evening meal at Brewers Fayre which is on site. Amazing value and great food.

From the moment we arrived, we were greeted by Lisa who was an absolute delight. She was very friendly, helpful and on leaving this morning she was just as lovely as she was on arrival.
The room was clean, had all the facilities we needed and the bed was extremely comfortable.
Overall a lovely stay and we will definitely be booking again.

Fab stay. When we arrived, Lisa at the front desk was full of smiles, chat made us laugh after a long drive from Scotland - thank you so much!

The staff were extremely pleasant and helpful. Nothing was too much of a problem. I felt like I was amongst friends. The vibe was good with all that I met.
Thank u Premier Great Barr