Premier Inn Inverness West

Don’t go, worst hotel we’ve stayed in staff went out of their way to be rude and unhelpful, we ate in restaurant and wouldn’t recommend that either food awful and line it had been reheated and tasteless. Couldn’t pour a Guinness (3attempts) noisy room from a pump somewhere that intermittently cut in out, air con that doesn’t work, not great when you can’t open window, noise from other rooms , poor decoration( peeling paint, stained &dirty carpets)
Really felt we were an inconvenience to any of the staff we had to deal with.

All staff were lovely, polite and friendly. The receptionist, Demi, really stood out though. Nothing was too much trouble and she went out of her way to make sure we had everything we needed.

Great hotel, very clean staff are so friendly they couldnt do enough for us. We were there for a funeral which was very sad, but the staff made it all a little easier.

central location with lots of parking

Really disappointed with my stay this time. The location is good, the staff that I came across were friendly, helpful and professional but the hotel itself is in dire need of a proper deep clean - all carpets were dirty, the skirting and ledges dusty, and a dropped disposable ear plug lay outside tbe staff toilet for my whole 5 day stay. The fitting in rooms were dirty, there was rubbish behind the bin from previous occupant, the soap dispenser bottle was dirty, there was a public hair from previous occupant on the skirting in the bathroom, the plug holes were absolutely disgusting. I asked for my room to be cleaned once during my stay but all that happened was my bin was emptied and towels replaced meaning the bathroom wasn't cleaned, the surfaces weren't wiped, the sheets weren't changed, the mugs weren't replaced with clean ones...overall very disappointing and I won't stay again or recommend it to anyone else. Speaking to fellow guests they very much felt the same.

Booked the premier room, couldn't fault it, the room was very large loved the arm chair and stool, bathroom was great check in very easy and the food in the restaurant was very reasonable and tasty.

We stayed here for a couple of nights at the end of October and had a nice stay. I felt for the staff that were on though, as one young lady was on the reception desk one minute, next minute welcoming us into breakfast, then clearing tables, topping up the coffee machine etc., etc. She really impressed me with her work ethic and I actually called her Wonder Woman! The breakfast was very good and filling. In our room, the bed was very comfortable, and the bathroom was fairly good. Downstairs, however, it looked like an area close to the reception area (the door near to the lift) had a recent water leak and the carpet was damp and unfortunately there was a foisty smell that lingered in the corridor, but all in all a pleasant stay.

Beautiful hotel, loads of parking, nice staff, central location, you always know what you're getting with Premier Inn.

Overall a good experience. Sadly in the accommodation area nearest to reception there was still a smell of damp and a nasty stain on a small area of carpet which I understand is from a recent roof leak. It would be good if the patch of carpet could have been replaced and maybe some fresh air into the corridor would help with the musty smell. However the room was comfortable, the food good and the staff excellent. We would not hesitate to stay here again.

this was a return visit, but we opted for the new(ish) upgraded room. This was fine, but things did not work. It took ages to get any hotwater in the tap on the sink. The vanity unit light had a mind of its own and switched itself on and off at random when we were in the room with electric on. Shamefully, the hairdryer was broken and rattled - when I tried to swich it on, it filled the room with acrid burning smell (surprised the smoke alarm didn't go of - it was that bad. Of course this place is so short staffed that trying to find a person, to even tell them we wanted our room cleaned was a mammoth task and we had to give u!

Check-in despite having checked in on the app was a joke - chap on reception just looked at us as if we were aliens, no smile or anything! the other lady was on the phone to a client and we had to wait whilst a queue got bigger behind us. Telling them I was a shareholder when we did eventually get checked in, was met with writing my number on a small post-it note, which then was lost, and having an argument every morning with different people managing breakfast was bad - especially the last lady on Saturday, who had clearly never seen the card before and scrutinised it forever. Breakfast on the Saturday was a disaster - no hot food, so we had to wait, it was better earlier in the week, but again the pastries bread etc ran out and were never replaced. We never saw any fruit juices at all! Ever!

the towels are rationed too!

Nice room and bed for evening . However it is starting to look tired and felt in a bit of disarray . Was ok for the price but would not be willing to pay a higher end premier inn cost . Staff looked tired and fed up. Would not recommend eating in tne brewers Fayre next door. Very tired looking and manager looked unkempt and was not over friendly .

I do love a Premier Inn but unfortunately this one in Inverness - I wouldn't come back to, sadly. Receptionist was very nice and welcoming when me and my colleagues checked in at 1am and the car park is a decent size for any vehicles looking to park. My room was on the ground floor and as soon as I entered the hallway all I could smell was cigarette smoke which was very unpleasant. The room was large and spacious. Bed was comfy and pillows were soft the way I like them, so got a decent sleep, however, the room was far too cold as there was no radiator or heater in the room plus I could hear someone else's bathroom fan on whenever they switched the light on which woke me up a couple of times, the walls are that thin. Also, the water pressure was shocking. Had to turn the water pressure all the way to scalding hot to get some heat, otherwise, I would've had an ice cold shower. Unfortunately, due to the cold room, cigarette smoke in the hallway and the long wait for the water in the shower, I won't be coming back to this hotel

I just arrived at the hotel, and unfortunately, I didn't have a friendly receptionist. When I got to my room, the lights were on and the TV was on, as if someone had just left. The bathroom is handicapped accessible (which is very positive for people with disabilities), but in my case, there are no long curtains, water splashes all over the bathroom, and the discomfort of not even having a bathtub. I asked the receptionist for help, and she said that was it. She was curt and inattentive, and didn't even try to help. We asked for help with dinner, since the receptionist informed us that there were no opening hours at the local restaurant, and they simply said they couldn't help.
After hours of travel, what we expected was warm and understanding service.
Free Wi-Fi, only WhatsApp, everything blocked. If you want WiFi, you have to pay extra fee.

After much stress and aggravation I have finally arrived to try and have a relaxing break in Inverness with my disabled wife.

On 30th August 2025 I booked an accessible wet room at Premier Inn Inverness West as below (under this complaint).

Last night at 2050 I received another confirmation email the same as below but the room had been changed to Double and not Accessible Wet Room.

I tried for 2 hours to contact the hotel by phone but no one was answering my calls. I sent an urgent email to the hotel before going to bed but like the phone calls there was no response.

I retried contacting the hotel again this morning on several occasions but no one was answering the phone. I contacted Premier Inn Central booking by phone but they could not resolve the issue and transferred me to the accessible team. The guy who answered the phone was constantly breaking up and I could not understand anything he was saying.

I tried the hotel number Again but no answer.

I re called the accessible team and spoke with Lana who was very helpful and understanding and did eventually manage to get my accessible room booked. She seemed to think there was a flooding incident or something at the hotel.

I left to take the 4 plus hour drive to Inverness and finally got checked in at 1800. My wife was extremely stressed and tired so I tried to get an early dinner booking but this was not possible due to staff shortage. So she's away to bed to de stress on an empty stomach.

On checking into the room it was inadequately prepared. TV remote not working (I fitted new batteries), only 1 bath towel rather than 2 and no hand towels. There was no extra pillows either but I did manage to get this resolved by the receptionist.

I also asked the receptionist about the issue with my booking, she said it was always an accessible room that was booked so I am unsure why I would receive a booking confirmation for a double room. There was also no issue she knew about with the hotel.

This has been the worst experience ever with Premier Inn over the many years I have used them. This is my third visit to a UK Premier Inn this year and could well be my last due to this appalling service. Whilst I accept issues can occur, it is imperative that staff at the hotel are on post to respond to booked guests. My travel was delayed because I need assurance that the room meets with the needs of my disabled wife before I travel a long distance as I cannot risk getting to my destination without such assurance.
Wet room didn't drain properly after use
TV kept switching off and on
Grill in Restaurant didn't work
Chicken curry was awful

I visit this Premier Inn regularly because of work. The location is great but more importantly the staff are amazing. Nothing is ever to much trouble. I have never had a bad experience and I have been visiting for nearly three years. I look forward to going as I sleep better there than home due to the quiet and the blackout curtains, plus the beds are so comfortable. I would highly recommend this hotel.

We arrived for a funeral in the Isle of Wight, so the Premier Inn was perfect for our stay. Although busy there was space in the car park and the check in staff were very helpful even asking if we wanted to book for dinner.

As alwAYS, Premier Inn provides a good clean hotel where we can always get a good night's sleep.

Arrived at hotel early and hoped to check in early, we didnt mind paying but was told no as short staffed and to come back at 3, which we did and still room wasnt ready! Eventually got our room, had no towels so back to reception to ask for towels. Room wasn’t the cleanest, very dusty, could actually see the dust in the air! In general it needed a good scrub! Hairs and what i think was grass all over the floor. We stayed 2 nights and when we returned our room hadnt been made up, no fresh towels, no loo paper. When we asked reception about it, they said it’s something you have to request! Stayed in many premier inns and never cane across this before, we also were not made aware that is what we had to do. Staff in general were grumpy and quite short with us when we asked for anything.

We stayed 2 nights at the Premier Inn at Newport, Isle of Wight on Thursday 16th and Friday 17th October 2025.

On returning at about 9.30pm on the Friday evening we were shocked to find the TV on Freeview channel 34 and the room lights on. When we left in the morning we had turned the lights off and also turned the TV off after we had watched BBC breakfast news.

I returned to reception and mentioned this to the young man on reception. He told me there was nothing he could do and so I asked him to call his manager. He said he could not do that as she would be putting her children to bed. I asked him to review the logs of room entry and TV operations and he said that the Maintenance Team would do that but it would be several hours.

I was quite astonished that he seemed to be placing no sense of urgency whatsoever on what had happened during that day. I asked him to send a note to his manager and he then typed something onto his screen and said his manager would ring me the next day (Saturday 18th) and I said to him please make if before 10am as we were booked on the 11am ferry from Fishbourne to Portsmouth. He also said the Maintenance team would investigate on the Saturday.

I have received no call and no feedback from the maintenance team.

I do think that Premier Inns should take unauthorised access to visitors’ rooms as a criminal act and should treat it accordingly. It is most disturbing to think that strangers have been in our room and although nothing appears to have been stolen, the psychological effect is quite disturbing.

We stayed one night and chose this hotel due to location which did not disappoint however the cleanliness left a lot to be desired. The hotel itself is looking tired and could be doing with a freshen up but the standard of cleaning was poor in the corridor's and in the rooms. The smell of dampness hits you as soon as you enter the corridor and the carpets needed a good vacuum. It was evident that the surfaces in the rooms had not been cleaned, splashes on walls not wiped, and carpet not vacuumed. Would not come back.
Staff is bar friendly and helpful.

Great location, clean rooms, comfy beds, great shower , free parking,overall great place to stay, and a great price asaell

I stayed here recently and was genuinely impressed by the warmth of the welcome. Staff were friendly and attentive. The bed was extremely comfortable, and the bathroom was fairly good overall, though some areas could benefit from deeper cleaning, especially beneath the toiletry holder in the shower and along the bottom of the shower screen.

Unfortunately, the Wi-Fi was very poor during my stay, which made it difficult to stay connected. More concerning were the restaurant toilet facilities (Ladies), which were dirty and had a persistent unpleasant smell, which this really detracted from the overall experience.

With improvements to cleanliness in both private and shared areas, and a reliable internet connection, this hotel could offer a consistently high-quality stay. The hospitality and comfort were definite strengths, but attention to detail in maintenance and hygiene is needed.