Premier Inn London Richmond

The location was very good for Kew Gardens. The staff were exceptional, so friendly & accommodating, going above & beyond for my daughter’s allergy needs. Housekeeping even wished us a merry Xmas when we left. Parking is a bit pricey per night but it was good to have it onsite.

My wife and I stayed at this Premier Inn at Paddington Station from November 19 to 27, 2025. We stayed in Room 405 on the 4th Floor, which was a Standard Double room. We initially chose this hotel due to its close proximity to Paddington Station, and we're so glad we did! We loved the fact that we could simply walk across the street from the hotel and stroll directly into Paddington Station.

The room itself was just fine for my wife and I. It was very clean and well-kept, with nearly no signs of wear and tear on the furniture. The interior decor was very modern and minimalistic. One other thing about the room was the fact that the sound proofing was quite impressive. Considering the fact that our room overlooked the street that's typically busy with traffic, we could hardly hear the outside noises. The mattress was very comfortable (to me), but my wife mentioned to me she preferred it to be a tad firmer. There was plenty of space in the room for us to relax during the evening when we're done with exploring the surrounding London area.

Even though we did not opt for the daily breakfast deal, the front desk staff member that checked us in (Sorry, I forgot her name) offered us a couple days of complimentary access to the breakfast so we can try it out. We were pleasantly surprised with the breakfast! It was a hot breakfast buffet and they served 'English Breakfast' foods such as sausage, beans, various types of eggs, hashed brown triangle, English bacon, mushrooms, and grilled tomatoes. The quality was actually decent overall, but we opted to not continue with the breakfast meal plan since we wanted to venture out to try other places for breakfast.

Overall, this hotel was superb value for use since we loved its location. If we ever visit London again in the near future, we would definitely consider staying here again!

I stayed at this hotel and the shower had no hot water at all from the moment I checked in. I reported the issue immediately, but nothing was fixed during my stay.

Despite the hotel failing to provide a basic amenity, they refused to offer any refund or compensation and kept insisting on their policy instead of taking responsibility. Their attitude was unprofessional, and customer care was completely nonexistent.

This was honestly one of the worst hotel experiences I’ve had. I strongly advise others to avoid this place, as you may not get even the minimum level of service — and they will not stand behind their own failures.

The hotel was easy to get to and the reception staff were friendly and helpful. However, I stayed at this hotel twice, a week apart, and on the second stay I arrived around midday, so decided to eat lunch in the hotel restaurant. But when I asked if the restaurant staff could check the ingredients of a dish, because I have an intolerance to a couple of common ingredients that aren't a major allergens, so not listed in their allergen information, I was met with a flat refusal by the staff as it was, quote, "against company policy".

Hadn't used this Hub before but I'm so glad we did. Immaculate, comfortable, cosy, lovely lounge to relax in, and lovely staff - just a generally great place to use. Excellent location for bars and restaurants by Brick Lane. Has become our first choice.

Great hotel, compact rooms but comfortable and with everything you need for a short stay. There’s no kettle in the room but tea and coffee is available all day in the lobby which you can take back to your room if you wish.
The breakfast offers superb value and the staff here are fabulous!

Stayed in one of the premium rooms. Great to have a fridge for small meals etc. Being across from the station made getting around easy. Also great access to grocery shops and restaurants. Hotel was clean, quiet, and had all the amenitie as advertised. You know what you are getting with this chain hotel . Would not hesitate to stay here again.

****BE WARNED******
The description regarding parking on the Premier Inn website for this site is wrong and on face value is misleading. It’s not £25 per night, it’s £25 per 24hrs.
Though onsite, its is run by a private parking company who Premier Inn say they have no way of contacting.
If you go over 24hrs you will be charged another £25. Guest relations at Premier Inn won’t help, even though the parking description appears to me to be wrong on their website.
If staying for a longer that 24hrs, find somewhere else to park.

Other than that, the hotel is clean tidy and the staff were very helpful.

Best breakfast experience ever – the kitchen & buffet team are absolute superstars!
what an incredible team they have here!
From the second I walked into the restaurant, the management and staff made me feel so welcome. The restaurant manager was buzzing around with the biggest smile, checking everyone was happy, while the kitchen and buffet team kept everything immaculately clean and perfectly stocked. Fresh food was coming out constantly, hot plates, endless coffee top-ups, and nothing was too much trouble.
Every single member of staff I spoke to was cheerful, polite and genuinely seemed to enjoy looking after the guests. You can tell the management lead by example because the whole team is outstanding.
If you’re anywhere near this Premier Inn, do yourself a favour and come for breakfast – you’ll leave smiling. Huge thank you to the entire kitchen, buffet and restaurant team – you’re all amazing! I’ll definitely be back.

Alex booked us in nice and swiftly! And we enjoyed her humour throughout the rest of the night! Food was delicious! Will definitely return!

Booked this hotel as it was perfect for our trip to Kew gardens. Very clean and excellent value for money. The rooms were comfortable and the breakfast was lovely. The staff were very friendly and helpful. Although it is about a 15 to 20 minute walk from Richmond tube station I would definitely recommend this hotel.

Had a wonderful stay specially with the guy who checked us in the morning. Didn't get his name... he was asian bald guy with glasses sure his name began N.
Very attentive to our children then us, which got our children involved in staying.

i stayed in room 323 from 14/11 to 17/11. On the last day, before i checked out, i developed red dots on my skin which are due to bed bugs. It is now 5 days after i checked out and the spots on my skin are getting more angry and few more have appeared.

On arrival my son and I were met by Nish. Who was execptional, went out of his way to ensure we were settled nicely. We explained we were their for the England All Blacks game. Nothing was to much trouble for our questions. Also we must give a great shout out to the lovely Polish waitress. I apologise for not getting her name, she showed us how make use of the local buses, this was a very busy period. And again went out of her way to reassure us. Both a great credit to the Premier inn group.room was immaculate. Breakfast beutiful. Will definitely return as very impressed with the staff, a great location for both Twickenham and Richmond.

Clean and tidy room. Friendly staff once found. Good breakfast and dinner. You can always ask for fresh food atbthe buffet.

Awful service!
Told when I arrived that no table was available till 18:45 which was fine. Came down at 18:15 got a drink and waited for table. They knew I was there and two people came down who were seated before me. 18:50 I asked if a table was available so they showed me to one. Two more people then got showed to a table after me.
Another customer then complained to the supposedly man in charge and pointed me out as well. They continued to take orders from the people who were seated after me.
I’m here for another night, just hope tomorrow goes a bit better.
Paid for the meal deal as well! You’ve let the Premier Inn name down, you should be ashamed!

Nice stay! Clean rooms and friendly staff! Also we were guests of the day, winning a free mini bottle of wine! Breakfast was very good too!

Daniela was SO nice and helpful, always accomodating! The porrdige was amazing, thank you for the lovely breakfast!!!

We stayed just ONE night to attend a show in Richmond. Booking in the chap on reception was really helpful and offered to help with bags etc. This premier inn needs a drop off bay as to park would mean a 2nd charge if you leave the car park!
At breakfast Daniela and the team were amazing, friendly, helpful and made a lovely breakfast. This Premier Inn is let down by the Car Parking charge at £23!! Arrived late evening and left by 11am...£23!!! And....that is with a £2 premier inn discount. Ouch!
We only stayed one night... We understand Premier Inn do NOT own this car park but that is not funny!! A better discount should be arrange for people staying. Room as always were brilliant, bed comfortable.....that is why we stay at Premier Inn's. You know what you are getting.

Great hotel with perfect location
This Premier Inn is great. It is located next to Paddington and could not have a better location.
The staff is friendly, and yhe rooms are nice, warm and clean.