Premier Inn Liverpool John Lennon Airport

We are regular visitors to Liverpool and choose this premier inn on a regular basis. It's in a great location for most things in Liverpool and is usually a reasonable price.
Most of the time we have been fortunate to get a view overlooking the dock.
This time we were allocated room 1 which is on Level M.
This room overlooks the main entrance to the hotel and is one of the noisiest rooms we've ever stayed in. All night there were people arriving, but also deliveries of stock and laundry being collected and returned to the hotel.
I would advise any one checking in to refuse rooms 1-5 as you will not get a good night's sleep.

Julia was an amazing help today. Incredibly patient and kind when dealing with a payment issue. Fantastic customer service.

Comfortable beds, quiet nights and gorgeous listed building. Rooms need updating but can’t beat the price and location.

I was charged £200 for a side room with no access to open air worse than a cell in prison!! This room was not worth more than £50/night! The room is interior with the window in the room is fake! The fan in the air conditioner was noisy with unbearable loud sounds and should have been replaced long time ago. The spare pillows were smelling sweat! I had to use the bathroom towels to sleep. I was tired and honestly thought if I make a foss in the reception I get no more than more misery and if you change my room you will still push this room on someone else! This was my unfortunate stay on the 29 November 2025 in this hotel.

There was only one good point about this Inn ie location it is so close to the Arena.
It was worn dated and extremely cold in our room 202 2nd floor we had to get into bed fully clothed to stay warm.Very disappointed as we have stayed in all the Premier Inn in Liverpool now and this was the worst. We have stayed in Premier Inn all over the country and find that they have cut down on staffing the Inn that's why we did not go down to reception and complain.Never go back there we are going to start booking other hotels now .

Great location, spacious room, comfortable bed, good price, and lovely staff. Breakfast and meals can be pre-ordered for the restaurant, with a good variety to choose from. What's not to like!

Excellent experience kind friendly efficient staff who helped with our questions Steven mark tash john to name a few. My first time in Liverpool. What a friendly city. All the sousers are brilliant your city is an exceptional place to visit. Thank you scousers for a great weekend

I stayed here for a short overnight prior to a flight. The hotel was easy to get to on public transport and the staff were friendly and polite. I had a Premier Inn Plus room, which was well presented and looked to be a good choice for a longer stay. Breakfast was good; good choice of continental and nice to have the hot items cooked freshly to order. Good location as only a 5-10 minute walk to the airport

The location was excellent great atmosphere the room 123 was amazing I would like to stay in same room next time the value of money was wonderful

We were received warmly and given a high room with a view over the docks and down the Mersey. The bed was wonderfully comfortable and the room was peaceful. We paid for ultimate WiFi but on the second day only one of us could access it so we paid for something we didn't get. Breakfast was relaxing and delicious.

The hotel was right on the docks, which is where I needed to be for my regional meeting. I didn’t stay for evening meals, but I did want breakfast, so when I did, it was exceptional, as I’ve stayed in many premiere inns for work through the years, and this one was my favourite stay. I come to liverpool for work, and this is the best one in the city for me. I stayed for a couple of nights, and wanted too shout out one of the team members working, don’t know if he was the manager or a general team member, but his name was Chris, and everything wasn’t too much trouble. I observed him chatting to other customers and they seemed very appreciative of what he was doing. I found the same, even though it was very busy. The room, was great, I loved some of the open brick walls, which was something I’ve not seen before. Being so close to the city, but just off the path, it was ideal for everything I needed. The only thing I found a slight hiccup with was the speed of the WiFi, as my laptop wasn’t connecting as well or my phone, but still managed.

We requested the same room we had the previous year and we got what we asked for .Staff on reception are very helpful and polite restaurant staff helpful and obliging. Rooms clean ,beds comfortable.Breakfast is lovely so much choice .

Stayed here for a business trip and was met by Faye, let me tell you what a credit to Premier inn. From start to finish my time here was excellent (Thanks to Faye) I would highly recommend this hotel to anyone and I’m even planing return trip with my wife in the new year. Only thing I could fault was the attitude of one of the managers Dean.

Thanks again Faye you really made my experience GREAT!

Only 10 minutes walk to airport for early flight.
Room good.
Dinner was nice and at a reasonable price.
Staff plesent.
Only negative floors are floorboards, so woken up a few times..

The location was was brilliant. The staff are really friendly. Breakfast was the same as in every other Premier Inn which is good. One of the lift did break and a lot of people are having to take the stairs rain constantly and it was a huge puddle right inside the door, but the thing that did last down Was we paid for a view and there was no view

Absolutely brilliant customer service. Staff were so friendly and helpful especially young women who likes to wear her slippers on her night shift lol which I loved. She was the loveliest kindest staff member I've come across recently and stayed in a few premier inns recently. So thankyou for being so friendly and welcoming young lady ur worth ur weight in gold.

Great location, lovely hotel with many original features. Perfect location, with plenty to do on site and only a short walk to the city centre.

Usually stay at Moorfields but they were full so paid the extra for Albert Dock. Not disappointed. Great people, great stay with no issue. What a lovely place. Might stay here in future due to location and lovely views.

We were a group of 20 family members from different parts of the world visiting together and although they do have big tables they insisted on separating the family during breakfast. Very disappointed

The Hotel is in a historic building: a former warehouse that was the first in the world constructed with brick, steel and cast iron to reduce the risk of fire. It is also part of the largest site of graded buildings in England. As far as possible the character of the building has been preserved.
Our room was comfortable, well-maintained and clean. I'd add the small proviso that the exterior window do gather condensation, which can detract from the view over the actual dock: makes the view a bit 'foggy'. Check-in was simple and welcoming. Food is good. Obtaining a taxi is easy. It is a short walk to the historic Pierhead and both cathedrals and other attractions. We were there over the Remembrance celebrations.
I should also mention the prompt, business-like response of the staff when the fire alarms sounded early one evening. They reacted very well. Fortunately, it was a false alarm. Tip: ask for a view overlooking the dock.