Premier Inn Sheffield - Arena

Food was good - quite a delay on receiving it
Breakfast good.
Bed was comfy. Room was good.
Terrible smell coming from the bathroom and there was a slug in the toilet.
Great welcome

Everything was perfect. But best of all was the service. All the staff were wonderful and have to give a special mention to Tina who went above and beyond with kindness and friendliness.
We would love to return.

Staying one night on our way up north. No surprises really, but I think this was one of our better Premier inn experiences.
The welcome at reception was very good. A nice friendly lady booked us in. The room was great …..comfy bed, clean, very good value. Only criticism was the room was cold when we arrived and it took 3 hours to get up to normal after fiddling with the heating controls.
We had a meal deal and we went to eat at 6:30. Even on a Thursday evening it was quite busy and we were glad we had booked. The food was very good, the service a bit slow but the staff were all good and friendly.
The breakfast was as expected at Premier Inn. Cooked to order and very good. We booked for 8am and amazingly the place was nearly empty ….virtually all the guests had eaten before us and had departed. There were a lot of vans I noticed the previous evening so I guess it’s a popular stop for trades people.
We would definitely stay here again.

Staff were friendly enough. Had an issue with my breakfast being included in the morning as the staff who confirmed my stay didn't add it on my work allowance, which is frustrating to explain this in the morning.

The room, room 15, absolutely stinks of damp. It is so bad that all clothes, even unworn, needed to go straight in the wash when I got back as the smell as seeped into it.

Room was clean, breakfast was fine.

But won't stay here again due to the damp smell in my room.

Stayed 1 night, great value ..had meal deal. The hotel was very clean, quiet the staff friendly, professional and the food excellent…

Very convenient for the Sheffield arena .Staff were pleasant and helpful.parking was easy outside the hotel.The rooms were as expected and clean and we were happy with our stay and would recommend this hotel for anyone attending an event at the arena.

Don’t take room 18 storage room above woken up at 5am with constant things dragged accross the floor and banging noises ..

A marvellous hotel equalled by friendly staff. The bedrooms were clean and comfortable and the shower was very good. My only regret was not having a meal there as sadly there’s no decent places to eat in the city.

I stayed at this hotel last night. It really was exceptional! The Staff Paul, Lauren, Martin and Chef - name I didn’t get - were simply brilliant. Polite, friendly, professional and very helpful and funny. I’d had a very stressful business day and they made my evening relaxing and enjoyable.

Hard to write a review as such a mixed experience. The upgraded rooms a re good and quiet but (deliberately) not perfect. When they are at a reasonable price they are value but the price at this hotel varies massively due to events at the arena across the road.

On this occasion finding a parking space was near impossible as they use the hotel for event parking. Once inside you have to wait for bar staff to finish talking as they double as receptionists for the hotel. No problem with this when they are pleasant but the lad on Wednesday night was miserable, condescending and borderline rude. The ticketing for the car park went working so you have to pay online which is a faff.

The entrance and bar is scruffy and unwelcoming.

The premier rooms are a good upgrade on the standard ones and i like them apart from one thing. They deliberately reduce water pressure to save money but it means the shower experience is dreadful and it takes about 10 mins to fill the sink to shave.

All that said the top floor is very quiet, the beds are very comfy and you can get a decent sleep.

Stayed here unexpectedly whilst working away and I’m so glad I did. I can honestly say that the staff, the food and the service in the best experience I’ve ever encountered nationwide in all of the premier inns I’ve stayed in and there’s been a lot over the years. Thank you Lucy so polite and on the ball. Thanks to Gareth, Harry and Cameron too, they couldn’t do enough for me. The chefs Natalie and Colin obviously take great pride in their craft. The best food I’ve ever had in a Ptemier Inn. A big thank you to all of you.

Great stay very quiet
Stayed Friday and Saturday car parking £12 in total for both days car park under the Hotel you won’t go far wrong picking this hotel if your visiting Sheffield

Friendly staff, nice, quiet hotel (though we did stay in November, so not over busy), comfortable beds and nice bathroom. Very convenient for the city centre.

Stayed for a few days with family for daughters 21st birthday who is a student in Sheffield. Our elderly mother suffers with Dementia and can be a handful.

All the staff were extremely helpful throughout but would like a special call out to Sascha, Chris and the lovely lady that was on breakfast Saturday and Sunday morning, we didn't catch her name but she was a superstar.

Have stayed before and will stay again as offers great value for money but more I.oortantly its run by staff who genuinely care about people making sure our stay was memorable.

Really amazing staff! Super kind and helpful 🩷 Sasha and Kris were lovely. Gary’s food was excellent. Would definitely dine here again

My husband and I stayed at this hotel last night and it was wonderful. The lady at reception greeted us kindly and was very welcoming. We loved the little note and treats in the room - a lovely touch. The restaurant staff were really polite and very hardworking. The food choice was extensive and the quality and value for money were excellent. I loved the bookshelf where you could take a book for a donation - what a great idea. The room was really comfortable and we slept well. When we checked out, a different lady was at reception. She was equally kind, asking about our stay and wishing us a good day. We will definitely return to this hotel when we are in Shropshire again.

Tina couldn’t have done more to help us and her colleague was also so lovely plus the man at breakfast too.
Nothing was too much trouble and I witnessed Tina and her colleague talking to other guests about so many different things also and they dealt with everyone and everything with patience, warmth and a great professionalism. What a great team and we will make sure we come back.
Food was perfect and really lovely dinner this evening. Thanks to chef Gary.

The room was very comfortable but it is the team at the hotel that make it a pleasure to stay. Always helpful and friendly...even when I asked if they could have a gentle word with the person in the room above due to how loud they had the base turned up on their music, they gently informed me that the sound was coming from a practice session in the arena!! Oh well, we are from down south so please don't judge us too harshly 😄.
The food was excellent too. Thank you and your fantastic staff for a fabulous stay. John and Sue Hoade

We stayed in room 101 which has some kind of extractor outside the window which was a constant noise all night even with window closed, and the metal barrels for the pub were delivered at some ungodly hour and the noise was horrible. Lots of noise until early hours from the moving of barrels etc. right outside the window, staff throwing stuff around and clanging the bins etc. The blackout curtains were not great in that room either. Everything else was you’d expect from Premier Inn, just avoid that room if you don’t like noise!

This is a great hotel with wonderful staff. It's in a great location. Rooms are clean and the breakfast is good. Just don't go if you have a car! Car parking is challenging and the instructions on the website are incorrect. Although I spoke to someone in the hotel I still ended up paying £24 for 13 hours parking. Absolutely disgraceful.