Premier Inn Plymouth East

Kirsty was lovely on reception. Helped with my luggage and getting me in the room.

Explained about parking, eating and the local area.

The room is very modern and well presented.

Overall, much better experience than o expected.

Well done Kirsty and the colleagues at Premier Inn Plymouth.

We were told nobody would enter our room during our stay as we declined to have room cleaned as only staying 2nights.we borrowed an iron and board from a room full of them. We went out for the day and when we returned we found someone had been into our room a removed the iron and board. When we spoke to the receptionist she said’oh sorry no idea why as we have plenty’ no real apology. The crumpets at breakfast had visible mold on them.

Liked most of the upgrades to prem plus rooms. Missed a trick by not fitting any shower trays as opposed to shower over a bath (hence only 4 stars). Room prepared by Kerry, would give 5 stars for her.
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Recently spent 2 nights with family at this hotel. The service received from arrival to departure was very professional and courteous, in particular would like to mention receptionist Cassidy for her cheerful demeanour and valuable assistance. Would definitely recommend this hotel.

Great hotel. Loved the crisp on reception left from the team.
Cassidy was also really friendly and helpful. Will be back

Had an incredible stay, Jordana was brilliant and went above and beyond to make sure our stay was perfect. The hotel was very clean and tidy, everything worked in our room aswell which is a first.

Honestly didn’t expect much when I booked but ended up having such a good stay thanks to Jordana, the manager.

She was honestly unreal super friendly, actually cared, and went out of her way to help with a couple things that just made the stay way better than I expected.
Just little things made a massive difference. The place itself was nice, but Jordana honestly made it feel way more welcoming.

I had a really pleasant stay at this Premier Inn. The room was spotless, the bed was incredibly comfortable, and everything felt modern and well-maintained. The staff were friendly and welcoming from check-in to check-out, and they went out of their way to make sure I had everything I needed. Special shout to Jordana for going out of her her way to make sure we were happy and settled in.

Tasha and Jordana were both very helpful. The room was very tidy and comfortable.
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We arrived in Plymouth in the small hours of the morning after a dreadful 8+ hour journey, which had been disrupted by two detours caused by motorway closures. For one of those, we had experienced all sorts of problems following convoluted diversion signs. We already had a booking at a self-catering location, but were unable to park. We are both of retirement age, and, by the time we decided to give up and approach Premier Inn without a prior booking, we were both exhausted and quite frustrated.
Dawn, the night receptionist at Plymouth East Premier Inn, could not do enough for us. We hadn't eaten, so she heated the two ready meals we had purchased and brought them to our room. Really, she could not do enough for us.
Then, we had a really good night's sleep and are fully grateful that Premier Inn, through Dawn, could look after us at such short notice. Thank you.

Come down here a lot for business. Not the best with new places but Cassidy has been an absolute star. She has been extremely helpful and kind and has made the experience even better

This was a pleasant stay whilst exploring Plymouth for a few days. My room was clean and tidy although I did feel there was a lack of storage space with the wardrobe design (one shelf in essence and a few hangers). The room was incredibly warm across all three nights even with the fan provided and the road noise prevented me from having the window open. The pressure in the sink tap was poor but the shower was fine. There is a good sized car park and you input your registration at reception to avoid being charged. The car park could be busy in the evenings with the overflow from the Beefeater so a late arrival could struggke for a space. The Beefeater used for breakfast is tired and dated and blasted out Heart radio. On each morning there were dirty mugs, plates and cups in with the "clean" which was poor.

First time staying at this Premier Inn. Friendly efficient check in, ample parking. Room was fresh and clean and looks as if it has had a recent refresh compared to some we've stayed in. Lovely tv, decent mirror light, hair dryer etc comfortable chairs and comfy bed. Only niggle is the air con, just can't get our heads around it. Window did open but far too noisy. We resorted to the fan on a low setting all night but it wasn't the most comfortable sleep. Breakfast was good. I see that most inns now are putting out large dishes of yoghurt which I personally don't like much prefer a pot to myself - is this a cost cutting move ?!!! Easy access and would probably stay again coming off the ferry !

Lovely warm welcome from receptionist Kirsty. She was super helpful and accommodating. Made me feel welcome instantly.
Lovely stay-great clean room and food was lovely. Would definitely recommend

My room was very clean.Kirsty was very helpful and friendly to me and helped me find places to visit around the city. Overall, the atmosphere was very nice to be in.

Really nice hotel, every staff member in hotel and beefeater were amazing and friendly.
i would like to give a special mention to Kirsty who was so friendly upon check in and helped bring a iron and ironing board to our room to save us carrying it up the stairs

Great hotel, nice rooms, awesome staff especially Kirsty ! Added bonus of a huge car park for our big vans, it is free however don’t forget to register your number plate.

Needs a refurbished, smelly rooms and not very good heating. "………………….."………………………………………………………………………."…………………….

Checked into this bougie premier inn, nicest one I’ve been too with the super cool chairs and plants in reception. I think premier inn should have these available to buy like the beds.
Lovely lady called Kirsty checked us in, she delivers amazing customer service, making our children feel involved in the check in process and giving them bubbles.
The rooms were spacious and clean. We even had colouring books left in the room. They also had children’s books in reception that children can borrow for bedtime.
Brilliant premier inn!! Highly recommend.

When checking in Cassidy was very welcoming and polite. The room I was given had clearly had a recent refresh and was clean and presentable.