Premier Inn Liverpool City - Albert Dock

The staff were excellent, very helpful and friendly. The room was spacious and spotless.

We are regular visitors to Liverpool and choose this premier inn on a regular basis. It's in a great location for most things in Liverpool and is usually a reasonable price.
Most of the time we have been fortunate to get a view overlooking the dock.
This time we were allocated room 1 which is on Level M.
This room overlooks the main entrance to the hotel and is one of the noisiest rooms we've ever stayed in. All night there were people arriving, but also deliveries of stock and laundry being collected and returned to the hotel.
I would advise any one checking in to refuse rooms 1-5 as you will not get a good night's sleep.

Good overnight stay in a refurbished Premier Plus accessible room. Very modern, clean and great wet room. The air conditioning was new, which provided good heat.

It's a big hotel and I thought it was disappointing there is no bar/lounge area or evening meals offered. Luckily, there is a really nice Toby Carvery next door.

We paid £15 for early check-in upon booking. Room was not ready when we arrived. The male receptionist said it was not guaranteed, it did not say this in the email, so make sure you get your £15 back if your room is not ready.

Julia was an amazing help today. Incredibly patient and kind when dealing with a payment issue. Fantastic customer service.

Comfortable beds, quiet nights and gorgeous listed building. Rooms need updating but can’t beat the price and location.

I was charged £200 for a side room with no access to open air worse than a cell in prison!! This room was not worth more than £50/night! The room is interior with the window in the room is fake! The fan in the air conditioner was noisy with unbearable loud sounds and should have been replaced long time ago. The spare pillows were smelling sweat! I had to use the bathroom towels to sleep. I was tired and honestly thought if I make a foss in the reception I get no more than more misery and if you change my room you will still push this room on someone else! This was my unfortunate stay on the 29 November 2025 in this hotel.

There was only one good point about this Inn ie location it is so close to the Arena.
It was worn dated and extremely cold in our room 202 2nd floor we had to get into bed fully clothed to stay warm.Very disappointed as we have stayed in all the Premier Inn in Liverpool now and this was the worst. We have stayed in Premier Inn all over the country and find that they have cut down on staffing the Inn that's why we did not go down to reception and complain.Never go back there we are going to start booking other hotels now .

Very helpful staff, plenty of parking space, clean room with a comfortable bed and also a decent breakfast. Perfect for a short stay.

The location was excellent, the rooms basic. We either froze or boiled as the temperature was very difficult to change. The restaurant downstairs was very unaccommodating and kept wanting to separate us even although we were a big group of 24 and they had the room for us. There was a young lad at reception with glasses that was excellent. The same could not be said for the mature lady that worked in the evening.
We asked for the room to be cleaned and it wasn't. It was easier to just manage your own towel change. I'd stay there again but it's not around the guest comfort but the staff's ease.

Excellent experience kind friendly efficient staff who helped with our questions Steven mark tash john to name a few. My first time in Liverpool. What a friendly city. All the sousers are brilliant your city is an exceptional place to visit. Thank you scousers for a great weekend

I stayed here for a short overnight prior to a flight. The hotel was easy to get to on public transport and the staff were friendly and polite. I had a Premier Inn Plus room, which was well presented and looked to be a good choice for a longer stay. Breakfast was good; good choice of continental and nice to have the hot items cooked freshly to order. Good location as only a 5-10 minute walk to the airport

The location was excellent great atmosphere the room 123 was amazing I would like to stay in same room next time the value of money was wonderful

We were received warmly and given a high room with a view over the docks and down the Mersey. The bed was wonderfully comfortable and the room was peaceful. We paid for ultimate WiFi but on the second day only one of us could access it so we paid for something we didn't get. Breakfast was relaxing and delicious.

The hotel was right on the docks, which is where I needed to be for my regional meeting. I didn’t stay for evening meals, but I did want breakfast, so when I did, it was exceptional, as I’ve stayed in many premiere inns for work through the years, and this one was my favourite stay. I come to liverpool for work, and this is the best one in the city for me. I stayed for a couple of nights, and wanted too shout out one of the team members working, don’t know if he was the manager or a general team member, but his name was Chris, and everything wasn’t too much trouble. I observed him chatting to other customers and they seemed very appreciative of what he was doing. I found the same, even though it was very busy. The room, was great, I loved some of the open brick walls, which was something I’ve not seen before. Being so close to the city, but just off the path, it was ideal for everything I needed. The only thing I found a slight hiccup with was the speed of the WiFi, as my laptop wasn’t connecting as well or my phone, but still managed.

We requested the same room we had the previous year and we got what we asked for .Staff on reception are very helpful and polite restaurant staff helpful and obliging. Rooms clean ,beds comfortable.Breakfast is lovely so much choice .

I stayed here on the 16th - 17th of November - in a Premier Plus room and had a very disappointing experience. I’ve stayed in many Premier Inn hotels before and the staff have always been friendly and helpful.

I called the day before to ask about early check-in and was told it would cost £15 from 11am but will be free from 1:30pm if the room was available. When I arrived at 2pm, the receptionist was unexpectedly hostile. He confirmed the room was ready and available but said I’d still have to pay £15 to check in before 3pm. He then told me I could wait until 2:30pm and was welcome to sit in front of him for half an hour. It felt unprofessional and like a money grab.

My room (218) was very clean but extremely cold, and the temperature controls didn’t work - I didn’t have a comfortable night. There was also a sewage smell coming from the vents. Overall, a poor experience and definitely not what I expect from a Premier Plus stay.

Stayed here for a business trip and was met by Faye, let me tell you what a credit to Premier inn. From start to finish my time here was excellent (Thanks to Faye) I would highly recommend this hotel to anyone and I’m even planing return trip with my wife in the new year. Only thing I could fault was the attitude of one of the managers Dean.

Thanks again Faye you really made my experience GREAT!

Only 10 minutes walk to airport for early flight.
Room good.
Dinner was nice and at a reasonable price.
Staff plesent.
Only negative floors are floorboards, so woken up a few times..

The location was was brilliant. The staff are really friendly. Breakfast was the same as in every other Premier Inn which is good. One of the lift did break and a lot of people are having to take the stairs rain constantly and it was a huge puddle right inside the door, but the thing that did last down Was we paid for a view and there was no view

Absolutely brilliant customer service. Staff were so friendly and helpful especially young women who likes to wear her slippers on her night shift lol which I loved. She was the loveliest kindest staff member I've come across recently and stayed in a few premier inns recently. So thankyou for being so friendly and welcoming young lady ur worth ur weight in gold.