Premier Inn Poole Centre - Holes Bay

I stayed here last weekend after enjoying a lovely evening on the quay, I was made to feel so welcome & staff went above & beyond to ensure everything was up to expectation.
Will definitely be returning in the future!

The restaurant was very busy but the staff were kind and hospitable and able to squeeze me in. The food was good Debbie was great, thank you

The hotel looks nice from the outside, and there's plenty of parking, however it's not being cleaned very well. There was fired mid on one of the stairs for 2 days, the corridors don't look like they get vacuumed more than once a week. The toilet was not cleaned, tiles in the shower were dirty, bedding was stained.
We had to go to a supermarket and buy cleaning products to clean the room. Would not stay there again.

The corridor and our rooms smelled of mold and damp. It really triggered our allergies. We notified staff and they already knew about the smell saying there was nothing they could do.

Always been a great experience staying here as I’ve stayed at least 6 times before,
However this time just the wait for Breakfast 40 minutes and the one sausage and one piece of bacon was past a joke not to write a review

Room above constant banging from 1am-4am so had a horrendous night sleep. Discussed this with the receptionist in the morning as I know they offer a good night guarantee (refunded if you have a bad night sleep), to be told as I didn’t go down to reception in the middle of the night, they cannot do anything. Very unreasonable for them to expect me to get dressed in the middle of the night and drag two young children (3 and 5 years old), to reception to complain about the noise. Good night guarantee was not upheld

Extensive work including heavy machinery right beside the bedroom window commenced at 6:30, which was great considering late nights prior.

The room and bathroom was nice. Hair in food, plates and cutlery not clean. Poor quality food over priced.

The hotel staff ruined our stay.
A staff member aggressively demanded entry into our room at 2am. This was a family room and he would not leave after we stated this and that we have young children in the room, who were terrified at the loud banging and shouting. I was about to call the police when he said he worked at the hotel, despite not being in uniform. After calling down to reception, they said they had seen some people going into each others rooms at 2am. Clearly this wasn’t us as we were fast asleep and he was banging on the wrong door.
There was no apology from him and there has been no ‘adequate’ compensation for all of this. This was the first time staying in a premier inn and I cannot understand how you can treat customers like this.
I expect an apology and for this to be escalated appropriately and resolved to my satisfaction. The feedback card I was given simply offers details of the ‘good night sleep guarantee’, this is 100% to do with staff behaviour and attitude and could have been avoided. You can’t just offer a traumatised tired family 60% off their total stay refunded, it’s disgusting customer service!

The staff member Ollie (Olly) went above and beyond for me and my family. He was pleasant, polite and always had a smile on his face and always had a solution to any problem I had. Thank you so much.

Thank you Ollie (Olly). You went above and beyond’s for us and our family. We can’t thank you enough we are so grateful for everything

amazing service. thank you to Ollie (he says Olly) was fantastic' thank you so much for all your help. he was fantastic he is great

Staying away frequently can be a little traumatic at times but my experience tonight at Sutton Harbour has been exceptional. Trish, Ollie and the team have been amazing and I would fully recommend to anyone visiting Plymouth. A massive well done.

Ollie was fantastic and accommodating with changing rooms for accessibility for family members. Super quick and friendly, really happy with the service provided and super helpful!

Ollie was absolutely fantastic, nothing was too much to ask. Incredibly accommodating no matter what the request. Thank you so much for all of your help.

Great location with free parking. Be aware that not all the rooms/floors have a lift to them and we ended up carrying our bags up two flights of stairs, as there was no lift in the building.
The room was awfully hot (in November!) at 26 degrees and this didn't change, even with the window left constantly open. All this achieved was a lot of traffic noise from the main road, all night.

Visiting family this hotel fits the bill for us.
Great staff who keep a great hotel - friendly clean comfy.
Great place to visit tourist places and a local on hand to wind down and eat in.

Me & my family stayed at the Premier Inn Holes Bay in Poole for 2 nights from the 21st of November.

We arrived at reception,We got our key card and went to our room & as it was late we unpacked & went to bed.

Next day we noticed discussing scenes in our room,Stains on the walls,floors and headboards,The carpet smelt bad like it needed ripping up,Holes in the sheets,marks all over the walls,There was also an issue with the heating as we set the thermostat to 20 but it was at 16 when we woke up & there was a terrible draft from the window.We went to the reception but it was unattended so we went out for the day.

When we returned reception was again vacant,we went to our room and the corridor smelt of strong marijuana,we entered our room to see it hadn't been cleaned and no fresh towels,I managed to find a staff member and they got me fresh towels and told me if I wanted the room cleaning we had to let reception know that morning but with the reception being unattended so often how could we.

At Breakfast we struggled to find a chair that was clean,They were all disgusting with stains and tears.

On Departure we noticed that the mattress was also stained & had a smell of strong urine.

We are visiting family again in February next year but we will not be visiting this hotel again

This stay was atrocious. Do not book here. We checked in on 21st November and left on the 23rd. These 2 night sleeps were unacceptable. Firstly, the walls were all scratched. There was a window ( that you could partially open,) but there may aswell have not been a window at all, and just a hole in the wall, as the draft was horrendous; obviously I went to the thermometer to up the temperature, but the thermometer was broken! It was stuck at 16° all night. I would higher it, I'd hear it heating up, and it'd click, but it was no warmer. I'd go back to the thermometer and it was back at 16°! The sheets were clean, but the mattresses on all 3 beds were foisty, sweaty, stinky and old. I wrapped myself up in bed, freezing cold, only to smell the sweat coming through from the mattresses. Aswell as the mattresses smelling, the carpet stunk too. This carpet must be 20+ year old: not vacuumed, coffee stains, bits everywhere, and the smell was revolting. We'd go out for the day, leave the window open to air the room, thinking it was us sweating overnight -and also the mattresses, as the smell had increased, but when we came back, the scent was the exact same. It was the carpet too. Mucky, old, and sweaty. The main double beds headboard had visible, sticky fingerprints and some kind of a substance dripping down it. Unacceptable. The table was peeling alot, and the mirror on the wall had a thick layer of rust surrounding it. The mattress on the double bed had what looked to be a poo stain on the bottom right corner of it! The camp bed had ripped bedding. The skirting surrounding everywhere, including the bathroom, has never been retouched, it was peeling and full of scratches and marks. The toilet seat had discoloured as it has been there for so long. It is yellow(it's suppose to be white). The shower was like a swimming baths shower. Very unpowerful. The towels were clean however. The supply of coffee and milk was too little. 2 small sachets of coffee, and 2 small packets of milk. Is this suppose to last us our whole stay? There was a black, curly, public hair looking at me on the wall as I had a wee in the bathroom, and there was more in the shower. Little staff around. There was only once a staff member available at the reception desk. There was also on the 22nd and 23rd a strong, very strong smell of weed pervading the whole of the hallway. All the way from room 1 to the end, as ours was room 46. It seemed to be possibly coming from room 41, as I belive it was strongest there, yet I'm unsure as it was everywhere. Overall this stay was 0 stars. The only good things, were the comfort of the beds, the quietness, and the clean towels and covers, but EVERYTHING else was hideous and extremely unhygienic! Wouldn't sleep here a night for free. It needs completely stripping and utterly redecorating! I am a very, very unhappy customer!

I arrived early but the receptionist let me into my room early. She was very helpful and polite. Hotel is in a good situation however the room looked a little shabby. I had dinner the first evening and it was ok. Had breakfast the next morning. It was dreadful. Cold and very dry. Had dinner in the restaurant the second evening and again it was warm not hot. Overall I wouldn’t go here again.

Had a great stay at Sutton Harbour, Plymouth. Perfectly placed to explore some of the lovely parts of the city. It was made even better by the quality of the staff, particularly Kay who would be a credit to any organisation. She was both efficient and effective with seemingly nothing too much trouble.