Premier Inn Milton Keynes Sw - Furzton Lake

Review from Mr and Mrs Harding – Norfolk
Date of stay: 21st & 22nd November

We would like to share our experience at the Premier Inn, while also offering a reminder to future guests who may be quick to leave negative feedback without considering the full picture.

We stayed to celebrate our anniversary and to see Mary Poppins. Our room was clean, comfortable, and perfectly acceptable, and every member of staff we encountered was exceptionally friendly. Upon arrival, the parking arrangements were clearly explained. Yes, they were a little confusing at first, but nothing unreasonable—and certainly nothing deserving of the harsh comments we noticed in other reviews. The parking process is managed by an external company, and all the details are available both onsite and online. There is no need to criticise hotel staff for something outside of their control.

Regarding our dining experience, we purchased the meal deal. Our food took longer than expected to arrive, leaving us only 30 minutes before the show. While this wasn’t ideal, we fully appreciate that delays can happen. The staff remained professional, attentive, and apologetic throughout. Rather than posting negativity online, we spoke politely with the manager, who was absolutely lovely and resolved the issue immediately and graciously.

This is an extremely busy hotel, and the team—both staff and management—work incredibly hard. They do not deserve unfounded or immature criticism. If something isn’t right, speak directly with the team; in our experience, they are more than willing to help.

Would we stay here again? Absolutely—100%. Our room, our meals, and the service were all more than satisfactory. We are grateful for the gesture from management and look forward to returning in 2026.

To future guests: please take a moment to consider the impact of your words. Honest feedback is important, but unnecessary negativity can unfairly damage the reputation of hardworking people who are doing their very best.

Thank you to all the management and staff—keep up the excellent work.
We will definitely return .
Wonderful management and staff are hard to find but you guys really are doing a great job.

Merry Christmas

Mr & Mrs Harding
Norfolk

I stay in Milton Keynes regularly, there is a huge range of hotels to choose however I keep coming back to this hotel and its for one reason.
Rej on reception is one of the best hotel receptionists you'll ever meet, his friendly warm and welcoming service is great, if your struggling with your bags he wont even ask, but just jump straight up to help you to your door. He's a great example of how you should be looked after when away from home.

Was the worst experience ever. Not good for dinner, told cannot order in and eat on the premises, not like I can go home and cook myself. Staff rude about breakfast. Walls all dirty, saw a few spiders. Not a great experience

Good value room and nice breakfast in the morning. Friendly staff. The only reason I didn't give a better review is because of the 'DIY' check in which I think is a really bad way to start a stay. There was no check in desk and I was directed to use the big screens. Not only does this take longer and require you to do something that used to be part of the included service, it also requires you to put personal details on a big screen which anyone behind you could see. In my case, despite putting in all my details, the check in machine did not work so I had to wait for a member of staff to check me in anyway. This all took about 10 minutes when the old process of being served at the check in desk would have taken about 2 minutes.

I stayed here for 4 nights whilst attending university in Milton Keynes. In the past, Premier inns have usually been too expensive but this was quite reasonable and opted for a little extra to have a Premier Plus room. I had stayed in Premier Plus rooms in other Premier inns and they are usually amazing.

Check in was ok, I had to use the machine as the staff member was busy. When I asked about the parking (you have to pay to park at this hotel), I was told only pay when you check out and not before. I found my room to be ok at first glance but not the best Premier Plus room I’d stayed in. I went down for a bite to eat in the restaurant as the Meal Deal seemed quite good. I was the only person in the restaurant (8pm on a Sunday evening). The staff member (think his name was Bentley) was brilliant. Friendly, helpful and polite. I ordered the mixed grill (I had to pay a supplement to the meal deal but that’s fine). It took nearly 45 minutes to come. When it did come it wasn’t the best. The chicken was hard, the gammon was hard and the peas actually bent the fork when pushed down. I opted for dessert and the ice cream sundae, this again took 25 minutes to arrive, had one small scope of ice cream in the bottom and the rest was made up of squirty cream. I went back to my room and went to bed. The next morning I went for breakfast, again the place was empty. The breakfast wasn’t the best. No fruit, no yoghurt, barely any fruit juice. The bread was hard and the bacon was like rubber. Not worth the £32 meal deal price. When I came back to my room after being at university, I sat down at the desk to do some work, switched on the desk lamp. It kept going from bright to dim, bright to dim. I had a closer look at the lamp and noticed it was really dusty and not clean at all. I made a brew and noticed the kettle was not very clean. I had a closer look at the room and noticed other parts were not up to the usually Premier Inn or Premier Plus standards. When I moved the purple cushion on the chair, there was a collection of used tissues stuffed into the chair.

The lifts were not the best. One was really slow and stopped abruptly at level four, made a loud bang and then continued to level five. The other lift was faster but for several nights, smelt strongly of cannabis.

On my way out the next morning, I spoke with a cleaner on the same floor and mentioned the room wasn’t very clean. Their reply ‘ok sir’. On my way out, a member of the reception team was hoovering at the front door, I asked about parking to double check and also mentioned the room. They reiterated the parking but nothing about the room. When I came back that evening, there was no parking space available in the Premier Inn part of the car park. I had to park in the car park next door which ment I had to pay that evening for that parking. Thankfully it was only £2.00 all night (cheaper than the £7.95 that the premier inn car park)

When I came to check out on the Thursday morning, I got the paper code from reception and when to pay for the 2 nights I’d parked in the premier inn bays. It would only let me pay for 4 nights z I had to pay for parking twice because the staff at the Premier Inn gave bad advice.

There is not enough parking for this hotel and the number of rooms it has. The cleaning in the room was sub-par and the general condition of the room was not good. I did raise these issues with Premier Inn customer service. What after several hours of backwards and forwards for wanting to know more detail. Gave me a ‘good well gesture’ of 10% back for the ‘Unclean room’ . They told me that I had to take up the £16 over charge for the parking up with Horizone Parking as it was not the Premier Inn who dealt with that. But it was your staff who gave the bad information. In total, with the room cost, the meal deal and the parking coming in at over £330 for 4 night. I think the lack on help and the offer of the ‘good will gesture’ was insulting. Sorry Premier Inn, you’ve lost a loyal customer.

Lovely hotel and lovely staff.
Kwabema was great& greeted us as we come in and helped us with arranged breakfast for the next morning.
also very welcoming and friendly.
good location and lots to do around the area.

The staff really do make this place. There are very few staff and they have to work soo hard. A special mention to Tif who always has a smile and is so professional and friendly even when very busy. My apologizes as didn’t get the managers name who checked us in. A lovely blonde lady, again professional and friendly. These 2 are the dream team.

The lovely lady that greeted us at breakfast today 29.11.25 was soo smiley and helpful. Keep doing what you’re doing and see you again soon.

Great location with lovely view of Furzton Lake. Plenty of parking which was free. Lovely warm welcome by Reception. Large rooms with really comfy bed and tea/coffee making facilities. Super fluffy towels in the bathroom. Breakfast room located just off the reception, we paid the extra for the cooked breakfast which was well worth the money, friendly welcoming staff. The Hungry Horse opposite is linked by a corridor on the ground floor, perfect for when the weather isn't. Nice quiet location, will be booking a stay again next year.

The staff here were fabulous. They were friendly and helpful. Kwabena was such a smiling helpful guy. Hopefully you will be here next year. Rooms are ok for the night and beds are always very comfortable. Breakfast was enjoyable and hotel situated convenient for the shops.

We have come here Xmas shopping every year for ages. It’s in a great location right next to the shopping centre and with a double bed for me and my husband and 2 seperate beds for the children. It’s always quiet and very peaceful atmosphere. It’s good value especially breakfast however we always arrive late and there’s no pancakes left. We have never had a problem with cleanliness and the service is good, especially at breakfast.

Pros - setting is perfect with lovely lake views, short drive to shops/restaurants, lots of free parking. Breakfast was spot on, all food was hot and well presented (GF catered for). Cheap stay even with early check-in and breakfast. Good peaceful sleep.
Cons- service at reception was slow, check in took a while, rooms are dated and could be cleaner.

Very clean room.
No loud surrounding noises at night.
Super happy friendly staff.
Comfortable beds.
Wifi is a problem though, had to keep logging on also tried to add £5 for wifi??? Come on bit much.

Reg booked us in quickly on friday night and when we got into our room there was only double beds, reg went to get bedding for both rooms and made the single beds up too very quickly. Reg went above and beyond to make us feel very welcome. Thanks so much!!!

We were staying here as we were watching a theatre performance for my birthday.The staff were very friendly and kind and were patient. I am an older lady and the modern check in took some getting used to but the staff were more than ready to step in and help when they saw my confusion. I especially want to thank Kwabena who kindly helped me with the parking machine and got my Mary Poppins umbrella from my room which I had left on checkout by mistake. A truly magical experience enhanced by the amazing staff here. I’M sorry I can’t remember the names of the 2 ladies who we chatted to after the show or the friendly staff on the breakfast room but you have all been amazing. Thank you will definitely come back and stay again.

Fabulous location to take in a days shopping at CMK and then the fantastic show, Mary Poppins, at the Milton Keynes Theatre, both within 5 mins of the hotel on foot.
Very comfortable Premier Plus room, great wifi and aircon.

Great stay as usual with The Premier Inn. Good parking available and great location. Excellent service from Rej at the front desk who is very friendly and extremely helpful.

Prefer this Premier Inn because there is plenty of parking and the location is convenient to where I need to go. Rej recognised me from my previous stays.

Wow what a lovely receptionist we had yesterday!! Went out her way to help and had such a beautiful aura about her. A very genuine, kind and helpful woman. Thankyou so much :) xx

Very happy with stay. Rooms clean and tidy. Breakfast very good. Great location. Very friendly and helpful staff. Especially the manger who went out of her way to help with any issues.

Lovely hotel, always warmly welcomed by the lovely Rej at the reception. Always prefer to stay here whenever I’m in Milton Keynes