Premier Inn London Gatwick Manor Royal

Upon check in Julia was excellent getting us settled in , and Katie sorted out some essentials and shared some local knowledge.
The place was excellent place to be to fly from Gatwick north terminal , breakfast and room were great, and we had a fantastic sleep. Your hotel manager and team should be proud of your hotel 10/10

An overnighter prior to going to the Airport!! Evening meal was good.
Breakfast not so good!
The room was very cold, light bulbs out, a shortage of staff meant that just 2 ladies doing everything from checking you in/out, running the bar and waitressing
We probably would not stay here again

I stayed to have a base to visit places nearby.
The hotel is tired looking and in need of maintenance!
Peeling paint everywhere.
However when I left I forgot to take my Sketchers (expensive) trainers with me.
I emailed the hotel (reception very difficult to get hold of) and they eventually confirmed my trainers were in lost property. They instructed me to send a suitable box or bag with sufficient postage to their hotel and they would return my trainers. £9 postage cost
I did that and contacted them again after 2 weeks of not hearing anything. They confirmed the box with postage had just arrived and the trainers would be posted that same day.
It is now the end of November and I still haven’t received my trainers.
Every time I make contact with them they claim not to know about this issue!
I have given up but I’m warning you not to trust their words or actions.

Hotel was to standard but the reception staff were cold and unwelcoming. Having to check in via a machine when I was so tired, staff no where in sight.
Breakfast staff were amazing though and so was breakfast.

The usual easy check in, consistent standards in terms of room facilities. The service in the restaurant this evening was excellent. I was eating alone and the service from Monika was really friendly and personable without being too much.

This hotel adds a level of homely feel to what could be a cold transactional experience in an airport chain hotel. From being met warmly by Gaynor at breakfast to see how our training was going, to being greeted by Monika in the evening for dinner to hear what’s good on the menu, I had a truly lovely time being genuinely cared for by the whole team.

The hotel is well positioned from bus 100, following signs for local buses in the south terminal - near to where the tram to the north terminal is. Around 10mins total journey time. There is a number of convenience stores and shopping options within walking distance and online delivery options for those unable to get out.

This is not the first time we have stayed at this hotel and booked it because of our previous experience there. Our visit last weekend was so we could fly into Gatwick from Edinburgh and then commute into London from either Gatwick or Three Bridges railway station's. The room rates are good and we chose the Premier Inn Plus room which are very nice and with that you get free wi-fi for three devices on each day of your visit which saves money of course. There is free wi-fi per room however, for one device so an additional fee would be required for more devices. We found the wi-f setup and bit of a nightmare having to enter pre-sent codes each day and we never really got it going ok, perhaps Apple devices cause some kind of issue? The hotel is on an industrial estate however, it's not a building site and the surroundings are quite pleasant. Buses stop outside if you need them and cabs are easy to obtain from the local area. A cab ride to Three Bridges which offers plenty of links into London and further afield and also South to the Coast and other directions, fixed rate was around £7.60 one way, Gatwick is a little further around £19 for a one way trip or a bus ride for a lot less. The hotel has a nice restaurant with decent food reasonably priced. There is a separate bar with a seating area for relaxing and drinks are typical of hotels in the area and pretty much London prices. Meal deals can be obtained from reception. The room was clean and if you needed any extra towels or the like then it's delivered to your room. The staff are very friendly and helpful and we'd like to make note of a lovely Lady by the name of Sofia who was extremely helpful and made us feel most welcome each time we met her in the restaurant. She is a credit to Premier Inn. There was only one negative item to mention and that was the fire alarm going off at 4.30am on our last night which turned out to be 'an issue' and it did not go off again, we did ring down to reception to ask if we needed to vacate the hotel. A nice hotel, easy on the budget compared to Central London hotels and we will return soon.

I can speak only highly about my stay at Premier Inn. The staff was extremly helpful and always at our disposal when needed. I would like to personally evaluate the professionalism and client focused approach that Monika embodies with the highest rate. She is outstanding, her attitude and real care for client’s necesities made us want to come back. Furthermore, I would like to personally give thanks to Stephen who handled all the adminstrative part in two languages interchangeably which was extremely impressive and constituted an asset in stresfull situation I have encountered myself in. In general my stay there can be evaluated as enjoyable and well organised.

We thought we arrived at wrong hotel as sat nav taking us half mile further. We had not ! by time we were checking in Stephen was so efficient, friendly and knowledgeable. Had dinner in restaurant on a day where they had 3 staff off it did not effect service or friendliness, food amazing presentation good and tasty! Well done chef , all worked as a team ! Sophia was our waitress a breath of fresh air in hospitality and a credit to the business and team.

A shabby welcome and very shabby sofas in the bar. Not very nice.
Room was OK, clean and presentable but - overall 'quite shabby.

Murat & Kim were amazing! So helpful, friendly and personably and helped me throughout my stay. Highly recommend their service!

I honestly never leave reviews but DO NOT STAY HERE

I was meant to return next week but I’ve had to cancel this booking.

I must say this is no reflection of the staff. It’s like something out of faulty towers. Someone will check you in, then you see they’re running the bar, the next they’re taking your order

You need to book in dinner and the times goes quickly because they only have one cook. Currently I’ve been sat here for 30 minutes and haven’t had a drink let alone got food.

Massively understaff - NO INTERNET. Even the wifi you pay for is terrible.

AVOID AVOID AVOID.

On arrival was given our door card then was directed to where to go but not been here before and luckily another gest showed us the way to go.
It would of been nice if a member of staff showed us..
Room was nice and clean. Looking out the window the window ledge was dirty and windows on the outside were the same. All the guttering was overflowing in light rain. Outside of the building needs a lot of maintenance before it falls into disrepair.
Breakfast was cooked lovely and served by helen. The floor and tables were sticky ...

The friendliest staff I have encountered in any Premier Inn. They were all exceptional especially Gayna in the restaurant. Had a nice steak meal there. The room was very comfortable and spotlessly clean. Would definitely stay here again.

Great service with a spooky smile as we would expect on Halloween lol but the food was good and the service outstanding well done

Shocked at the increase in parking cost. Extremely shocked to be charged £10 to unlock the door to the adjoining room!!!!!

Room ok.
All fire doors propped open .
No decaffeinated coffee.
Breakfast cold
Out of date sauces on table.
A member of staff although was lovely , personal hygiene a big issue

Very well looked after by all of the staff, particularly Gaynor in the restaurant. Room and facilities very comfortable and tidy.

Very well looked after. Room was clean and tidy as you expect from a premier inn. Meal was great and service from Gaynor was brilliant, very attentive and made a lovely start to our holiday. Thank you!

We always stay at this premier inn when flying out of Gatwick because it’s by far the best! All staff are fantastic and so helpful and friendly. The rooms are great and have everything you could possibly need but the best part is the restaurant and the staff there. We have stayed here many times and have always had excellent service and food in the restaurant. All the restaurant staff are great but a special mention must go to the lovely Gaynor in the restaurant. She is absolutely brilliant - so friendly and helpful and always makes our experience here just perfect. I always recommend Gatwick manor royal to anyone I know who flies out of Gatwick because it’s absolutely fantastic. Looking forward to our next stay.