Premier Inn London County Hall

Good location and staff was very good, full service. The room was not quite what we hoped for, quite moist/moldy unfortunately... we asked for new room but the hotel was fully booked. Breakfast was good, kids happy. We got to go very early one day and the fixed muffin and juice/coffe.

We stayed at the County hall building dubbed as the posh premier inn with a great view , when we arrived we where told there isn't a view so they've refunded the extra I paid for a view ,one person on check inn that didn't really have a clue what he was doing , when I came for breakfast they had only added one person but charged for 2 , explained this to the manager there they sorted it out but seemed very disinterested , we wasnt told in advance about the no view so no chance to change hotels. I wouldn't recommend this one youre better off staying at the more friendly one at the end of Waterloo station. At least they smile.

I hâd such an amazing stay, the staff was so nice and helpfull at all Times, breakfast was hot and where good, and the room was where nively cleaned.

This is one of the best premier inns we’ve stayed in. Stayed 1 adult and 2 kids. Location was fantastic. Waterloo station isn’t far and tube station across the street. It’s away from the major hustle and bustle of the city but has plenty of restaurants along the street beside the hotel which was nice to sit out and enjoy in the evening.
It was great to have the outdoor space at the hotel too as the weather was warm when we went. The kids could play outside. I would definitely recommend this hotel and wouldn’t hesitate to stay again.

Location is brilliant and we had a lovely room with fantastic views. Staff were fantastic and professional ensuring we had a fabulous stay. We have stayed in lots of premier inns this is one of the best we have stayed we will be back

We had a quick one night stay during a London layover and we picked this hotel due to proximity to things we wanted to see. We were very pleased with the hotel. The room was clean, the staff was friendly and we have no complaints.

The room was clean, comfortable and incredibly quiet. Staff were ultra helpful, friendly and welcoming. It's the second time I have stayed here for business purposes and wouldn't hesitate to book again. Food was great.

Hotel is in a good central location with only a 3 minute walk to Southwark tube station.

Hotel was clean and tidy with friendly helpful staff.

Paid for breakfast in advance but unfortunately there was a 40 minute wait each morning and even though busy the hot selection was cold and not very appealing and the pastries were not fresh so If I was to stay there again I would not pay for breakfast and go down the road instead.

We only chose this hotel as we had a trade event to attend at County Hall. We had stayed with Premier Inn in other locations in the past and felt they were good value for money and rooms were smart.
Well - what a horrible experience for the 9 nights we were there. There is no ramp for luggage and as we had knee issues we simply couldn't carry the bags up stairs. Fortunately a member of the public stepped in to assist.
And our transfer car could not get closer to the hotel due road barriers so we had to drag our bags along the road. No mention of this on the hotel's website
Check in staff generally helpful in a trying situation.
We had chose a Premium Room with a view !!! A very limited view if you craned your neck. The room whilst large, had a ripped headboard. I omitted to take a picture of this.
The shower blocked up the first night and the bathroom floor nor loo were not cleaned all week. We had to call housekeeping for fresh sheets as the bed hadn't been changed after 4 nights. And we kept having to remind them to provide water. As there is no way to contact the front desk other than to return to reception, it became a tiring exercise. One particular maid was in a right state about being called back to change our bed and stomped in, yanked the sheets off etc etc and never said a word.

Converted to our New Zealand dollar this equated to over $530 per night which, compared to what we could buy here at the same rate, was expensive.
If one complained to reception one was offered a free breakfast. We tried that once and the food was just awful.

On check out the lovely receptionist on duty said she had filed our complaint, and we subsequently wrote to the CEO of Premier Inn but not one person has deigned to respond. An offer a a one night refund would have been appreciated considering all the issues we had encountered. It would be helpful if Premier Inn had a Duty Manager to take care of major issues rather than leaving to the one receptionist.
This experience has completely turned us away from Premier Inn and we will choose not to stay with this particular chain in future.

The room wasn’t very clean and I found a dirty sock down the side of a cabinet! The pillows were flat and the mattress very uncomfortable. Very disappointing stay for the money we paid. Not normally what I expect from Premier Inn and will not be returning to this hotel.

Our stay wasn’t the best. The queues at check-in were ridiculous — long at all times of day, not just during peak hours. There simply weren’t enough staff members available to help guests who needed a real person. There were plenty of self-check-in screens, but many people still needed assistance, and with only one or two staff on duty, the wait was always long. On a positive note, there was security present, which did make me feel safe. The lobby itself was very basic.

We stayed in a family room, which unfortunately wasn’t very clean. When we moved one of the single beds, we found an empty milk pot and a pink pen lid underneath. There were also human hairs left on the toilet and bathtub. On the brighter side, the shower was lovely, and the provided toiletries — shower gel, hair gel, and hand soap — were appreciated as we were trying to pack light.

One major issue was the bathroom door. It slams shut and can’t be kept open, which meant we were all woken incredibly early by neighbouring rooms doing the same thing around 6:30am. Combined with general noise early in the morning, it didn’t make for a restful sleep unless you’re up at that time anyway.

The room itself was spacious enough for the four of us for one night. The TV, desk, and mirror were all great. However, the bathroom had no ventilation, which was a bit odd.

We ate in the hotel restaurant, and that also wasn’t great. The food was slow to come out. My son’s spaghetti bolognese was disappointing — a tiny bowl of what looked like microwave spaghetti with no garlic bread, just a quarter of a corn on the cob and some peas. He was still very hungry afterward. The rest of us ordered burgers, which we’ve enjoyed at other Premier Inns, so we thought we’d be safe. We weren’t. Each plate had about nine chips, which was honestly pathetic; we had to order extra chips because the portions were so small. My burger was overcooked, and the coleslaw tasted strange, possibly even off.

Breakfast was okay. The chef comes across a bit brash — possibly just a language barrier — but it did feel abrupt. My mother-in-law asked for veggie sausages and got a rather sharp response, and another guest received the same tone when requesting something cooked fresh. That said, the food was prepared and tasted nice. The choice at breakfast was good, though the cups had a strong egg-sulphur dishwasher smell.

Overall, based on location alone, I would stay again — but I wouldn’t eat there, and I’d definitely bring earplugs.

great location.
clean warm comfortable room.
plenty of tea/coffee with extra easily collected from reception... no need to ask
easy check inn and great check out time.
luggage can be left at reception for a donation

Yesterday was in restaurant in the evening. Food was amazing. Amal was amazing and very chatty. He is a star for Premier Inn.

A really nice premier inn in a great location. Rooms recently renovated and staff helpful and friendly, bed comfy shower powerful.

Clean, quiet and with a very comfortable bed. Breakfast was ample and very nice. Faye made us feel very special and was good with all the guests. All the staff were friendly and helpful. Full marks. Will be revisiting again soon.

Avoid!!!
We should have been given a clean room that didn't smell of smoke, particularly as we had our two young children with us. Also, hot water for showers would have been nice.

This is my 2nd time staying here in 2025.
It is so convenient to Waterloo Station that makes it a perfect location. Location is also perfect as a quick walk across The Thames on one of the many nearby bridges & you are in central London.
Great check-in. We were early & they happily kept our luggage (we were even given a glass of Prosecco each,not something you’d expect from a Premier Inn).
Rooms were nicely sized & well maintained.
Excellent price for a central London hotel & a hotel I’m sure I’ll stay in again.

Excellent location, spacious rooms and the most comfortable bed ever!!!
Bathroom clean and up to date.
Room 135 was very quiet and we did not experience any noise, from inside or out.

This is a lovely Premier Inn, in a great location right next to the London Eye. Our room was spacious and comfy. Every part of the hotel we accessed was clean. I do like the option Premier Inn now have for asking for rooms to be cleaned rather than having staff knock on doors every morning. The restaurant always had space for us and the service was good. Our only issue was accessibility. It isn’t really Premier Inn’s fault as it will be a listed building. But the accessible entrance/exit can only be accessed with a staff member due to security barriers. That meant that you have to rely on staff to enter and leave which makes it feel less accessible and is awkward at best. It’s definitely a consideration when choosing where to stay in the future. If you have no accessibility needs then this is a really good Premier Inn.

Great value stay for central London, it's a Premier Inn so you should know what you're getting, and it delivered!

Extremely comfy bed, great shower - and a bath! Great nights sleep, which is unusual for one night in a hotel room.

Had a delightful view of the bins, and someone had set the temperature to 28 degrees (why!!!) but the windows opened enough to take it to a comfortable level.

Didn't eat in the hotel, but coffee and tea plentiful (there is more out in reception to top up) and the room was absolutely spotless.