Premier Inn Glasgow City - George Square

Just a couple of points. Unhelpful at check in regarding rooms on the same floor. Cold plates for a hot breakfast. Undercooked bacon. No milk available one night. Room was cold and heating just kept clicking off. Plus side 2 extra pillows given for a fractured wrist. Luggage storage was available. Good location

Room allocated was extremely damp. Unable to open window in room. Complained to manager and moved to another room. Been same for over a year. Windows need to be replaced. Paid £140 for room. Have enquired about getting a refund. Totally unexceptable.

This is one of the best hotels i have stayed in. It was beautifully presented. Everything from 1st entering was superbly presented, the rooms were pristine, we had the absolute pleasure of having an evening meal and breakfast, which were outstanding both in quality and presentation.

One night stay. Hotel is in City Centre. Central Station 10 min walk away. Queen St Station 5 mins away. Room was very comfortable. I had a goos nights sleep. Hotel convenient for Airport Bus. Nice bar and restaurant area.

Great location for trains and shopping. Staff were very friendly. The hotel room was clean, a little tired looking, but had a strong smell of damp.
The menu in the restaurant is not great for coeliacs. This could easily be improved.

Lazy, jobs worthy staff who really couldn’t give a damn.
Too busy to assist at checkin when approached, too busy to assist with finding me a breakfast seat at 09h30. Came down for food at 21h05. Was made to wait until exactly 21h15 only to be told the kitchen closes at 21h15. Very poor attitude = very weak management

The Premiere Inn at Glasgow Airport was a fantastic stay after a long day of exploring! I didn't have time to enjoy any of the fantastic facility options, but did enjoy a nice shower and a good nights rest before catching my early flight the next morning. Will easily recommend this location to anyone, and will consider other Premiere Inn locations in the future.

The free Wi-Fi was unreliable, and the bathroom had a strong unpleasant odor. Additionally, there were not enough irons or ironing boards available.

Fantastic room was clean, I didn’t eat because I went to the maccies across the road! But the service was great, Recpetion team was quick! Shower was powerful

Room had no opening window. Not stated when I booked. I can not be the only person who expects - and needs in order to sleep - fresh air. Otherwise everything was okay.

The family room given to us was covered in black mould. No one ever on reception to get moved either, after two nights managed to get the 3rd night in a new room. The bar area is dirty , tables are sticky as not cleaned properly. Would not recommend this hotel at all.

The hotel location is ideal for accessing the central shopping area of Glasgow. The hotel was of a superb standard and the staff were very friendly and helpful and made you feel welcome

Usual very good standard of room, quiet, and very well located close to Queens Street station-we stayed at George square hotel-would consider staying here again if we return to Glasgow

Hotel clean Room clean and comfortable Staff very friendly and approach Restaurant also good and service good Would recommend and I would book again

First room we had had a terrible
Smell of mould and the condensation was so bad from the windows the carpets were soaking wet . Moved rooms but the smell took ages to go from my septum. The service in the bar area was awful . Warm dessert arrived cold and the women who was supposed to be the duty manager had a terrible attitude. Poor service. Won’t be returning in a hurry

As im disabled I was horrified re my stay at this hotel the i arrived around 9pm Friday 7th November 2025 check in absolutely horrendous eventually I was allocated room 216 when I arrived at room for my stay I was greeted with dirty room bed not made dirty towels in bathroom absolutely shambles eventually I relocated to different room and also told by manager just to fill form online and I wud receive a full refund due to the stress and condition of room which I gladly completed BUT WAS REFUSED after waiting a week

Not sure I'd rush back, but I got what I paid for. All you need to know about the property is a heavy reliance on cutting out people in favor of automation. And it's a business run on upselling.

You check in via computer screen and QR code, so don't expect a warm greeting from anyone. Instead, you're interrupting a bartender or restaurant server if you have any questions or issues with the check-in screen. Your key card is required for just about every set of doors off of the lobby. And the restaurant menu comes with many upgrade options at a cost. That said, my evening meal came with an upgrade option for a drink from the bar and free breakfast for I think 26 pounds for everything which was pretty reasonable. A shame my entree wasn't really worth that price as it all seemed previously prepared and thrown in the microwave, with a defrosted dessert smothered in sauce.

Others on here have complained about the noise at this hotel. But when I stayed in mid-November that was not an issue.

It's a short five-minute walk from the Queens Street train station and about a 15-minute walk from Glasgow Central Station. Lots of restaurants, coffee shops and retail options within a short walk if you don't want to dine at the hotel.

Buchanan Street and all of its shops are within a 10-minute walk.

Finally, if you're staying at a Premier Inn, you know what you've paid for, and you know what you're getting. Greatly reduce your expectations and you won't be disappointed.

Nice clean room,quite location,friendly helpful staff,good entry system,great shower,adjoining bar was warm and welcoming staff great stay thank you

I use Premier inn several times a year and use George’s Square quite regularly and have always enjoyed my stay unfortunately this time was a bad experience, from entering and booking in to leaving it was a bad experience.
On arrival I informed the person on reception I was hard of hearing, but she didn’t try to make face to face contact with me she kept her head down speaking , I said twice more I’m sorry I am quite deaf and cant hear you, she continued to look down.
On entering my room there was a smell of damp / musky smell.
There was an old discarded banana skin in the waste bin, and the bathroom was not clean.
I had travelled all day and on arrival I asked if restaurant was still serving food…to be told quite abruptly NO, I then asked if there was any were near I could get something to eat to be told look on google maps.
As for breakfast the next morning, the supposedly hot food was cold , yes cold …I informed a member of staff who really couldn’t be bothered to respond. I couldn’t eat it, so I went to get something mixed cut up fruit but it was almost gone so I asked if it could be replenished, waited 15 minutes and nothing appeared.
This was very disappointing, I have always found Premier Inn to be of a good standard but I think the staff need additional training on how to deal with customers.
Very disappointing

The check-in online service: is easy however could be improved as they give options for vouchers for WiFi codes , they should vouchers for breakfast including your dates you pre paid advance , Staff Member: forget the customer experience service is important many customers is the there for travel , leisure or for work , at least they could offer is respect and professional services towards customers: complaint is road for improvement and better service,we are paying customers , just asking for being with fairness and respect manner , More training for staff in customer service management, training for basic English skills spoken and culture manner , is big fault of premier inn employee staff without basic understanding English in 2025 , please been more responsible as company with that issues , More awareness of neurodivergent customer ( accessible issues is available please training your staff , Paid extra for premier plus room : begging for replacement for coffee and water refills, coffee machines wasn’t empty , toilets seats falling apart , duvet sheets with marks of been seen better days , please replace everything in life comes to end , the check in late as 15:00 pm and check out 12pm give the customer 17 hours of used the room is plenty time for review the appliances before the checking , miscommunication and broken system just ruined my stay on my couple days of my breakaway.