Premier Inn Stratford-Upon-Avon Waterways

It was fine and a clean room and exactly what I needed for 1 night. It was Saturday and right in the middle of the town but very quiet. Great receptionist and food was standard travel lodge so no issues. Parking was about 5 minutes away but I knew this when I booked so no complaints and only £3.60 for the night. Good modern quiet room.

Convenient location not too far from the station, comfortable room, good value for money for dinner and breakfast and every member of staff I dealt with was friendly and helpful, more than I would expect.

We visited this hotel for a Christmas shopping weekend and had a fabulous time. The rooms have had a make- over since we last visited and were very modern. Ours had a fantastic bathroom with walk-in shower. The hotel is situated on the Trentham estate, and we were able to walk to the shopping village, garden centre and winter light trail within a few moments.
Buffet breakfast the next morning was great, with plenty of food options, regularly replenished, one of our better premier inn experiences.
There is also a great feee car park.
We love this hotel and look forward to our return,

The premier inn was clean . The room we stayed in was on the ground floor facing the road behind the trees but it was still noisy which can’t be helped . We decided to pay for breakfast as we was stopping over night . Oh my god wish we hadn’t now . We was told the table over there by the pillar After a while I just moved as both me and hubby are tall and we was very cramped. I went to get a cooked breakfast it was baked up and most of it was slopped on the counter.The toaster kept burning the toast in the we had a cup of tea and left and had are breakfast in the shopping village . I was really upset about

First of all, my family and I would like to make special mention and thank (again) an outstanding member of your Waterside, Stratford Upon Avon, Premier Inn staff team - Owen Taplin. From the moment we arrived, his service was second to none. My parents disabled access room (206) was supposed to have been set up as a twin and not a double. Within 5 minutes of pointing this out to Owen, he personally rearranged the room and set it up perfectly and apologised for the inconvenience albeit the mistake wasn't his. That evening he was serving at the Bar and again he was very professional, polite and so helpful, nothing was a bother. Later that night my mum (who has been diagnosed with vascular dementia and has had a previous stroke) fell in the corridor on level 2. Owen again provided a first class service, getting a wheelchair, offering to help us to get her up, getting plasters etc for her cuts and generally ensuring her and us were alright. The following day he was so attentive and reassuring, offering any help, advising where the nearest clinic etc was if required, asking after her wellbeing etc. Honestly, as a staff member he should be recognised for the outstanding service he provides and I hope you pass on this commendation to him. From The Oliver/Harkins Family

Pagamos desayuno pero no había cola cao ni chocolate solo café y té.me pregunto que desayunan aquí los niños…mi hija no pudo desayunar y el personal tampoco facilitó mucho el tema… la verdad es que No había mucha variedad de desayunos. La habitación moderna bien equipada limpia y calentita. El hotel esta bastante bien y el precio también

Disabled parking bays are tiny, one is smaller than a standard parking bay. It is not possible to get in or out of the car particularly if you need to transfer from your wheelchair. There are no hatch markings to give any extra space around the car. The external doors are tough to open and there is limited space at the top of the ramp. There are no plug sockets adjacent to the bed so difficult to charge wheelchair and phone. There was an enormous dirty armchair restricting access to the bed. The net curtains were torn and too small to give privacy. The radiator wasn't working on the coldest night of the year. The skirting boards and walls in the corridor are in very poor condition. Adjacent to the exit door was a trolley of clean linen blocking access. If there had been an emergency the trolley would hamper anyone trying to leave the building. A definite health and safety issue. If you don't have to stay in Stroud consider going elsewhere.

The premier inn plus rooms were very nice.
No complaints here at all.

What I did find very disappointing were the staff. Customer service was very poor. Especially those taking care of the bar / restaurant. So slow , not a care in the world.

2 male staff were awful. Might as well call one KitKat as he was always on a break. The other ET as he looked like he wanted to go home.

Even when I finished breakfast in the morning no one said good bye even from reception. I understand this is a budget hotel but cmon you can do better.

We have been to the Stroud Premiere inn before and have had a good experience when we got there the room was a bit cold and we asked if the heating was on and the person on the desk said he would check as it happened the heating came on in the middle of the night. Which was fine as it was nice and warm in the morning. We had breakfast which is extra but extremely good a great choice of full English and continental . Eat as much as you like and free tea and coffee. I would recommend this hotel as it is quite central for the town and there is a decent restaurant for evening meals and drinks.

No hot food. Which was the main reason to go. Wasn't even told. Only upon walking to the room did I learn the kitchen was closed.
Very poor.

Great location, good parking, friendly staff, great breakfast and lovely room with everything to hand that you could possibly need.

The beds were extremely comfortable and location was good however bathroom had only one towel which we had to share for shower and the room was way to hot and couldn't be adjusted to a comfortable level.

Really enjoyed our stay, drove up from Kent to a nice clean, large family room, looked like a premier plus room which we didn’t book, room 14, the kids loved it, including the purple light in the bathroom, the location was perfect, free parking, shops right outside at Trentham Gardens, a huge garden centre, restaurants. We had nice breakfasts, help yourself buffet, kids ate free, staff were good, All in all we had a great stay ⭐️⭐️⭐️⭐️⭐️

Very easy check-in , lady on reception very helpful.
Plenty of room at breakfast and buffet fresh and tasty .
Car park cheap and easy to use
Short walk to town centre

After a few experiences of 'tired' Premier Inns it was nice to visit this clean new one, just a short walk into Stratford-upon-Avon.
Advice would be not to pay extra for a river view, as along with the canal you get a 24 hour Macdonalds and huge car park area. Not a problem to us but some may be disappointed. Nice spacious room with lovely purple bathroom lighting...very relaxing.
Uninspiring menu for evening meal...ended up with strangely tasteless prawn cocktail , plus a very small bowl of chips costing £4.50.
Breakfast was good, relaxed on Sunday but staff were very overstretched on the Monday and although working hard were unable to keep up with table clearing, replenishing food etc. Despite being rushed they were polite, pleasant and good natured, doing their best to keep up.
Overall a good two night break and we would definitely visit again.

Stayed a few rimes now staff great , leanne and kirsty are always bery pleasant and professional and nothing is to much trouble

Perfect location for our visit to Stoke for my son's wedding. Next the retail park and gardens at Thentham. Accommodation was comfortable and food & drink was very nice.

There are serious roadworks going on outside, including overnight during our stay. Owen on reception was extremely helpful and did move our room as we were right above them, but we could still hear the roadworks and didn't get any sleep for two nights. There was also an awful sewage smell coming through the vents, and all the lights went off in our room on the final morning. We were given a refund on our breakfasts as a gesture of goodwill which I've still not received. Premier Inn should have notified us of the overnight works before our stay, as we were travelling for a wedding and could have made alternative arrangements if we'd known.

Good value, spacious family room. Stayed for 1 night with husband and 2 sons. Warm welcome from all staff. The room was a good size. It was clean and well equipped. It was quiet when we stayed (mid week) and we all slept well.

Lukewarm breakfast.
Breakfast was never replenished when we came down just before 10am so we just had to have whatever was left.
Staff were miserable and never spoke or asked if anything was nice.
The young man on check in was lovely, approachable and smiley, very helpful too.
Had to ask for extra towel.
Not enough milk or sugar in our room.
No complimentary biscuits or bottle of water, not even a mini fridge
Room advertised as room with a view, it was literally a canal with two or three rotten old barges, a McDonald's drive thru and car tyre garage over the canal, a path that went right by the window so members of the public were right outside walking dogs, riding bicycles etc, even the local council were strimming and mowing the bit of grass right outside our room so there was always some noise, not very private.
The car park wasn't even fenced off or secure, people could literally come off the canal path and cut through the car park right next to the cars, on the first night 3 very dodgy looking down and out opportunist thieves were looking through car windows to see what they could steal...
I spooked them and they walked off....
There was no one on reception to report this to and no visible security just one CCTV camera....