Premier Inn Birmingham Cc - New St Station

An overnight stay with friends to visit Christmas Markets in Birmingham. Great location and the staff were amazing. We booked into a Premium room which was very nice but lacked some of the extras but this was rectified but sadly no sweet treat as head office hadn’t supplied them!

Christine was amazing, a warm welcome and checked in quickly.
She was able to let me check in slightly earlier than I thought, which was great.

Rooms and location are ideal. Lisa, the Duty Manager is so welcoming and friendly. She goes above and beyond in her role in helping people.

Excellent customer service. All staff and especially Lisa on reception were welcoming and very attentive. Breakfast was fresh and delicious.

Thanks Nemo for being so welcoming and helpful to me after the last train to Exeter had left Birmingham New St , leaving me without anywhere to stay.
You’re a real star. The Room was spotless and very comfortable. Perfect for me as a weary traveller. Ps I love your name too. 😊

Excellent location, right outside the train station. The staff were so friendly, kind and helpful. Despite it's location in the heart of the city, there was minimal noise and the hotel was very clean. We had a twin room and the bed was squeaky but the facilities were great. We have already said that we'd definitely stay here again and plan to return next year.

Room was very clean, quiet and comfy. Bed especially comfy and good shower. Lighting also very good and easy temperature control. The hotel entrance is fairly unremarkable bordering on dingy. But the lift takes you to reception and you soon forget about the ouside as it is pleasant enough. Check in was totally devoid of any cheer or interaction, no pleasantries to make you feel welcome. Check out similar, not even a hope you have a good journey or a goodbye.

Great location, 2min walk from New Sreet station. Close to Bullring for shopping & walking distance to Xmas Market & Cathedral Market.
Hotel has 7 floors, make sure you ask for 2 keys if 2 of you sharing as a key card is needed to use lift to your floor & also via the stairs to unlock door to your floor. The key is also to provide the electricity to your room, hence the need for 2 keys.
Bed was comfortable but for the soft pillows these were not of great quality. Lumpy in parts & did not pass the pillow test.
The breakfast on offer was excellent. Full English with a choice of stuff. Cereal was on offer.
Check in was at 3pm via 2 machines at reception, there was someone on hand to help out if need be.
Overall the hotel was good & central to everything.

I was able to check in early which meant a great deal on a busy work day with an armful of bags. Christine was wee star, she went out of her way to be helpful.

Best location, when neat and quiet hotel despite being at the New station street. A lot of shops and restaurant around the hotel which makes it to be a very good location for anyone.

Room is very neat, clean, and spacious

No noise at all

Good services were rendered by the hotel staff.

I enjoyed the breakfast

Premier Inn room and bed was as reliably good as ever.

Two things made this location stand out.

Firstly rather than a buffet style cooked breakfast our order was taken (we could order as much as we wanted) and it arrived freshly cooked and hot - yummy!

Secondly Lisa was fantastically helpful. We required unusual assistance and Lisa provided the perfect solutions all with a friendly, smiling face. Thank you so much!

A calm and friendly haven and a really good place for a city centre visit. Staff were very welcoming and polite. Nice clean and comfortable room and good wifi. The bar was a relaxing place for a drink.

Christine was amazing!!
Great check in and warm welcome
Room was comfortable and great location for the centre of town and station. Would 100% recommend to anyone
Didn’t have breakfast as I left so early for train home
Easy self check out…..

We had a ground floor twin bedroom. Nice and clean with very comfortable beds. Some biscuits with the tea and coffee would be nice.

There was nowhere to park.This should be clearly stated on the hotels.com app
Evening service at the restaurant was terrible due to staff shortage.It took nearly 2 hours for a very mediocre one coiuurse dinner!

A functional hotel, very convenient location, a bit overpriced, and the hotel entrance can be horrific at times due to the amount of homeless hanging around and also the level of antisocial behaviour that you see as you are making your way to the entrance lifts at night. Our plus room with a view was very nice (not sure it was worth the extra money) but there was a horrible smell coming from the sink in the bathroom, we couldn’t spend more than five minutes in there without feeling sick, in the end I closer the plug in the sink and filled it with water, and that helped a lot. Breakfast was average, but the staff were great, very welcoming and always happy to help.

Room was very clean. Staff were exceptionally friendly and very helpful. Kerry was more than helpful and welcoming on arrival.

BE ADVISED you need to go up to floor 0 to sign in, there is no signage explaining this. We signed in via the computer screen and made our way to our family room only to find that the couch had not been made up and when I went to question this I was told that the room was actually a single occupancy room and we were quickly offered an alternative 2 floors down which was fine but the television remote was held together with tape and very temperamental which was very irritating. Breakfast was tasty, toaster takes forever to brown the bread, greeted pleasantly by staff member who showed us to our seats.

Poor customer service.
Poor room conditions (congested and bad odor).
Homeless people nuisance around this place.
Good Breakfast and good breakfast team.
Transportation and area from this hotel is good.

Perfect