Premier Inn Inverness Centre - River Ness

No reception , as such , which leaves you arriving and waiting for someone to appear .
Cheap and cheerful , as long as you have no expectations.

Good location that was the only good thing about our stay the hotels cleanliness in all areas is very poor it is very run down in need of some paintwork down throughout the whole place. Only getting 1 teabag and 1 sachet of coffee each day is very poor for the prices being charged. Also having to let them know if you are needing your room cleaned or not is ridiculous. And the bar closing to residents at 10.30Pm on a friday and saturday night is very poor.

Really friendly welcome and check in. We had a Premier Plus room which was excellent - nice view and a very good waterfall shower.

A very central location with shopping nearby and easy walking distance to both bus and train stations. Lovely walking routes on the doorstep for the more active. Welcoming staff. The room was comfortable and clean. We had both breakfast and dinner during our stay. The evening meal was surprisingly very nice with the combination price for breakfast and dinner making it very good value for money.
Our favourite place to stay when we visit Inverness. We will be back.

Once again had a nice relaxing couple of days/nights at the Premier Inn in Inverness, very friendly and helpful staff, a 10 minute walk away from both bus and train stations and the shops

The perfect location right on the River Ness . In the middle of the city centre . Always a warm friendly highland welcome . Excellent rooms , we get premier plus for the little extras ; fridge, WiFi, views of The Ness . Breakfast is always good , warm and never ending . Already booked for February visit , can’t wait to return .

Not a good impression. Dirty freezing cold rooms. Dirty bathroom. meal choices limited - they put this down to lack of staff

I had a good experience staying here and I had read a few unpleasant reviews so was a bit wary. Room was very clean and quiet with great air conditioning, Nespresso coffee, fridge, comfortable bed and lovely helpful staff. It’s opposite Marks & Spencer’s so if you want a night in you can buy beautiful nibbles from across the road. A stones throw from the sea too. I would definitely recommend this hotel.

Absolutely brilliant hotel having had only 2 to 3 hours sleep the night before we arrived at the hotel pretty moody and groggy but the assistant Manager was absolutely brilliant. Definitely an asset to the hotel they stay in the hotel was good. All the staff were very friendly and helpful. Everyone excelled at what they did

Great location,as uts within walking distance,if the town centre-just scrosd the bridge. Its a self check-in,which im just getting used to. Very poorly staffrd,as a result,of self check-in. Comfortable,clean room/,bed,though the air con wasnt very good. Too warm,though i opened the window,therefore i didnt sleep well. Bathroom needs to have sanitary bags provided. The restaurant was closed,the night i stayed(fortunately i recieved an e-mail to advise). Breakfast area isnt the best organised, and its wayyy overpriced. However,id stay here again,many thanks!

Great stay hotel was clean and the room comfortable. Shout out to John manager really helpful and went the extra mile I will be staying here again

Nice and friendly hotel, great central location and the rooms were clean and tidy. Bed of course were comfortable as always.

This hotel is in a great location for exploring the city. Room was a decent size. Cleanliness--mediocre. Room looked worn. Parking was challenging to find...another guest helped us.
Edited to add: Parking seems to be a scam. As directed by the staff at reception, we paid at the machine in the garage. One month after our trip, we received a charge on our credit card for $65 CAN for a parking violation. Several phone calls to the rental company later, I have now been directed to email (no phone number, of course) the agency that deals with such disputes. I have tried repeatedly to contact the hotel but end up with a busy signal each time.
I had read a few reviews about this issue prior to booking this hotel, and should have heeded the advice of those posters :(

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The location was perfect and the staff were generally pleasant. However, my stay was quite disappointing due to several issues with the room.

The room was very cold, and the heating control panel was not working, so I was unable to get any heating throughout my stay. I reported this to the front desk on the second day, but unfortunately nothing was done to resolve it.

There was visible mould on the ceiling in multiple areas, which was concerning. The hallway on the second floor also had a strong smell of weeds for the first two days of my stay.

Additionally, the room did not seem properly prepared upon arrival. The bed was not made well, there was no toilet paper provided, and the bathroom floor was not clean. The pillows were also of poor quality, which made sleeping uncomfortable.
WiFi signal was pretty poor / unable to connect most of the time , so I was unable to work.
Overall, while the location and staff were good, the room conditions and lack of response to issues were very disappointing.

Unfortunately I would not recommend this hotel.
The bed was comfortable and there wasn't much noise from outside but that's it for the positives.

The rooms cleanliness was awful. This ranged from dust and hair on/in the bed. An unhoovered floor. Spare pillows being covered in dust.

The facilities in the room were also sub par. The heating system took a while to kick in. The hot water for the shower took over 5 minutes to start getting warm. The extractor fan didn't work.

There were no towels in our room when we arrived.
The tea and coffee station hadnt been topped up.

Hotel was good, beds are not as comfortable as they advertise,Staff were very friendly and polite all of them, Paige who served us was a nice girl. A shame about the food. Breakfast was not that great plates were cold .evening meal was a big let down,I had burger which was not very hot ,served on cold plates my wife had chicken it was tough as old boots. Give meals a miss here.

Stayed here before which was why I did not hesitate to rebook, sadly this visit was a real disappointment. Family room with two mugs, 2 towels, fighting for a seat on the rooms only chair. The noise from surrounding rounds was unbearable.

Went for breakfast yesterday and it was definitely not the usual unlimited breakfast you had to order by the item which took ages to arrive if we had know this I would have gone to the local supermarket and saved myself time and some money!

Dinner the fish was soggy and greasy in fact it was inedible, falafel made with garden peas instead of chickpeas is just wrong! An expensive disappointment of a weekend not the usual premier inn experience!

I have never been to the isle of man before and to start on a positive i thought the island was beautiful, so peaceful and interesting and the people were welcoming. We stayed at the Premier Inn in Douglas which is in an ideal location for town, buses and bars. The nearby buses run regularly and Ramsey is well worth a visit and they are regular for the airport. The main issue I had with the room was the lack of a window to open, it was a sealed unit and air con, i don't want to breath air that's pumped into a room, it was hot and uncomfortable and noisy. The bath had mould round the edge and is so high to step in and out of after a shower, it could be a problem for some people. The breakfast was another issue, it starts at 6.30 and when we got down about 8 it was clear the fried eggs had been there since the start, the yolks were just hard rubber, on the second morning I asked if I could have scrambled, which was given to me in a bowl as it came out of the microwave, no butter or stiring, just a cloth textured rubber heap, the bacon nearly broke my teeth it was that hard but the sausages were nice and there is a good selection of cereals, fruit and yoghurt.The staff were lovely and pleasant but I feel it has been let down by the breakfast and lack of fresh air in the room. I would certainly visit the island again but not in a Premier inn.

Hotel set in a great central location. Cleanliness of room and hotel was good. However, staffing levels within this hotel are not acceptable. Rarely is there a member of staff visible when people checking in and even when they do appear they are busy doing other things. Bar area open but no one available to serve customers. Tables slow to be cleared in dining room. Breakfast food slow to be replenished. Asked for room to be cleaned early in the morning and by 5 pm had not beem done. When questioned this was told cleaning staff had now left and that there had been an issue with cleaning. No one now available to do this so our room was not covered along with numerous others on our floor alone. This is such a good location of Premier Inn but if they do not do something re their staffing levels they may well end up seeing the impact!

Walking distance to the business I needed to attend. The Hotel is your typical hotel room. Very sterile clean, bath w/shower and a very nice breakfast choice. Warm welcome at check in. There is pay parking available in the back of the hotel which was pricey but also convenient. It was impressed at checkin other options for parking & prices elsewhere within walking distance were shared. Location is in the heart of Inverness so very good for walking to dine, drink & see the sights.