Premier Inn Manchester Old Trafford

Must praise the service I received in the hotel. I'd booked for the wrong date, John and his colleague at reception were super helpful for sorting me out. The 14th floor bedroom was nice and clean, with a a view on the city. Recommended.

i stayed here for one night, the stay was nice however when i got home i had realised i had left something quite valuable in the room, when i phoned the hotel the lady on the phone said she hadn’t heard anything from the cleaners about it however she also said ‘whether they find it or not we will give you a call back tomorrow to let you know’ the following day i didn’t hear anything back so i phoned later in the evening and someone else answered and was very dismissive and said they hadn’t heard anything and there was nothing they could do. this is VERY disappointing, i understand if it hadnt been found, that’s no fault of the reception staff however i am disappointed with how i never got a phone call back and i was shut down by the staff member when i asked if it had been found.

Stayed here 24/11/2025. On arrival we were greeted by Sarah on reception, she made us feel very welcome, very professional, friendly and has a quality that makes you feel you're a special guest. The room was very clean and everything expected at Premier inn. Breakfast the next morning was excellent, the chap serving us was great. We will definitely stay here again.

I stay in many Premier Inns due to travelling for work regularly but I have to say the customer service received by this one was excellent. Leon who worked the bar/restaurant is a credit. So polite, helpful and an absolute joy to chat too. He stood out and deserves to be recognised for his hard work. Will definitely return.

Stayed for one night, lady on reception lovely and welcoming.
Went to the restaurant/pub side, met Leon.
What an absolute pleasure he made our dinner time, great service, attentive and just an absolute Gem, feel there will be a lot of people/companies wanting to steal him!
Thank you for pushing me to eat that ice cream! X

Having stayed at this hotel for two nights and eating both breakfast and evening meals which were perfect, on leaving and arriving home I realised that I had left my camera, on contacting them by phone I was advised to get a Jiffy type envelop, self address it and pay postage and send to the hotel, which I did and within five days of me posting the envelope to them, I received my camera back so a big thank you to the staff at Princess Street Premier Inn, Customer service to be prod of

Lovely stay as always, clean rooms and friendly staff, Emily at the bar downstairs served us all night as she was so lovely and friendly, the dream catcher drinks were to die for! always a pleasure coming here. Will be here again next year 😁

Leon was great for service and overall experience, overall the hotel was up to good standard with the food and cleanliness.

Excellent premier inn. Location was good. Easy access to public transport. Staff were very helpful, friendly and efficient. Excellent breakfast. Clean in all areas.

Great location. Clean and comfy rooms. Had a chilled dinner on Saturday (burger and pizza which were both delicious and good value) Service was also fab (thanks Julia)!

Room, food etc all good, and as I would have expected, breakfast lovely. What made the difference was the staff. Everyone was really good. Friendly but not in your face. I would like to single out Leon for recognition (Breakfast Service). He was so polite, friendly, attentive enough and professional. Not just with me, I listened to his interactions with all the guests. I made a point of feeding this back directly to him at the time ( as I feel that people should hear when they do a good job) but I hope his line managers are taking note.
(please turn the heating up in the restaurant area and keep the condiments stocked, otherwise great).

Location is very good customer service was good not much help needed bedroom really comfy the room was very warm on a winters night .

An unusual place to stay, I must say - above nine floors of car park! The view from up there is very interesting, though, and we got all the ushal Premier Inn amenities: soft bed, quiet and dark room, big TV set, tea and coffee, bathtub, plus very friendly staff and good food and drink on the site. The only problem was the temperature: both our room and the restaurant were a bit cold.

Check-In & Room: Check-in took slightly longer than expected, with a 5-minute wait for a staff member to arrive at the desk. The room itself was clean and met expectations.
​The Adjoining Restaurant (Major Issue): The restaurant, which serves both breakfast and evening meals, was a significant let-down. It desperately needs a full revamp; the environment was poor with worn, dirty carpets, sticky tables, and old furniture. To make matters worse, the dining area was freezing cold due to a complete lack of heating. The food was acceptable, but given the high price point, I would strongly recommend guests dine elsewhere. The restaurant also lacked any atmosphere, and the single visible staff member was observed doubling up as both the Receptionist and the bar attendant.
​Breakfast: Breakfast itself was decent. While the cooked option must be ordered (not self-service) and was lovely, the continental area needed attention. The coffee machine was broken, and the yogurt was presented unappetizingly in a single large bowl rather than individual pots.
​Staff: Despite the operational issues, the three staff members I encountered were absolutely amazing and very helpful. Their positive attitude and excellent service were the highlight of my stay."

Great location, clean and resonable price. Always know what you are getting with a premier inn. Would stay again for sure

I stayed at the Premier Inn Manchester Old Trafford on 14th November (Room 302, Premier Plus) and it was an absolute disgrace from start to finish.

The so-called Premier Plus room was a joke – filthy, with disgusting wax/glue stuck to the bedside table. Definitely not worth the £118 I paid.

But the staff behaviour was even worse. I’ve never experienced such rude, ignorant, dismissive service anywhere. At check-in, two staff members (Loric and Olivia) ignored me completely, carried on chatting about their shift, then walked off without a word. When they finally passed by again, still no acknowledgement. Shocking attitude for people supposedly working in hospitality.

The older lady on night shift was just as bad – moody, rude, and openly ignoring guests. During check-out she refused to serve me, skipped over me and served others who arrived after me. There is clearly an underlying issue with how certain customers are treated in this hotel.

For a regular Premier Inn customer, this was a wake-up call. The staff here seriously need retraining, the hotel needs mystery shoppers, and Premier Plus rooms should not be mis-sold when they are nowhere near standard.

Overall: disgusting staff attitude, dirty room, no professionalism whatsoever.
Old Trafford Premier Inn is a complete embarrassment to the brand.

Avoid if you value basic respect and cleanliness.

It’s the first time I’ve travelled for business on my own. I wasn’t particularly looking forward to it, but Julia was really welcoming!
Love the comfy beds at Premier inn, and the food was great too!

Perfect location for a night at Old Trafford. The staff can't do enough for you. The room was clean and fresh. The evening meal was great, I took the meal deal which was very reasonable, I have to say as someone who stays in hotel regularly for work the breakfast was well worth it, fresh, no dried up bacon etc. Fully recommend the dining.

Room was lovely and clean, dinner was also amazing, special shout out to Leon and his amazing service, was extremely friendly all evening, kept on checking if everything was alright. He is real asset to this hotel.

Really enjoyable stay. Well located, and with parking. Restaurant is big and does the job- Julia was really great too! !