Premier Inn Chester Central North

Very pleasant staff. Room very clean but bedside shelf far too small for essentials, phone, drink, pills etc. Also noticed nowhere to put laptop.

Great location, comfort, cleanliness and value for money would recommend a stay here 👍 we will be back to stay again- thanks

Quite hard to find the hotel in the dark as the road system around it is a bit confusing!
Great that the restaurant is accessed from the hotel and good space for breakfast
All Receptionists very helpful
Especially BARBARA on reception during the evening was amazing and soo helpful

Exceptional hotel.
Clean and inviting.
Staff superb.
Free car parking bonus.
Great links to motorway and Peak District.
We visited several places whilst here and it was central to everything.
Definitely be back next year.

Nice rooms, beds comfy as advertised, breakfasts excellent. All good but....

... My wife and I booked 2-nights; 11th & 12th Nov-25, at the Premier Inn, Chesterfield North [Tapton Lock] to visit family at Holmewood. It all went horribly wrong when my wife suffered a medical emergency on the 12th and was admitted to Chesterfield hospital for what turned out to be 5-days.

The staff at this Hotel cannot be praised highly enough. I'm certain that they are trained to be friendly to customers but that training was superfluous because I was left in no doubt that it came naturally. It left me with a very good impression of Derbyshire and it's people.

Because none of my cards worked, I had difficulty Internet booking on a dayly basis. The receptionist helped me to book on more than one occasion using the card machine on the desk. Another time the 'night man' Troy] did the same after I came back late from the hospital. They were all very patient with me.

On another day the hotel was full but the receptionist came through to the dining room to inform me of a cancellation which she then managed to secure for me. I was very grateful. Every time I walked though reception or into the dining room someone would ask. 'How is your wife?'

For a trip which started with two of us, I was left alone but not lonely because of the staff at this hotel.
Thank you!
John

Amazing service. Welcomed with a warm smile and accommodated for very quickly.

Room is clean and spacious. Will definitely be staying again.

We stayed here for two nights. We could not fault a single thing both at Premierinn and in Brewers Fayre next door. Our room was spotlessly clean as usual and lovely and warm. At breakfast on the second morning, there was a fire alarm. As it happens it was a false alarm as the alarms were being tested. However, both the manager on duty and the lady topping up the breakfast offering handled this with professionalism and common sense. We all felt extremely well looked after and quickly returned to our meals. Well done team we had a grest stay.

Barbara at reception was particularly welcoming and helpful! Big car park and attached to a restaurant. Book restaurant as does get busy, especially at breakfast

This was another lovely stay as we have stayed in this Premier Inn quite a number of times. We were in room 307 on the third floor. On arrival we were greeted well by the receptionist and checking in was very quick. The front lift was broken(always seems to be broken when we visit) but did get fixed before we left so had to use the back one along the corridor. Room was of good standard but needed a dust in places. Breakfast was good with plenty of choice but could have been a bit warmer. Only downside was when I got home I realised I had left a t-shirt in the room. I rang the following morning to ask if it had been found when the room was cleaned but apparently not. I know it is my responsibility to make sure I had everything before we left but I feel as though I was lied to as I 100% know I left it in that room so where did it go. I would have given it top marks but because of this situation I had to give it less.

Wonderful staff on reception especially Barbara, willing to support all customers, friendly environment.

Food good as on meal deal, could do with a bigger range choice.

Fantastic customer service from Barbara on reception. My companies booking agent hadn’t confirmed my booking for my overnight stay. Barbara quickly and professionally sorted my reservation dealing directly with the agent via telephone. Barbara also helped an elderly gentleman with his check-in at the same time as she helped me, taking her time explaining everything to him in a professional manner.

The bar staff were also great. Very comfortable room. 5 stars from me.

The booking process was easy, check in was smooth, the room was clean, the bed was comfortable, the staff were friendly and the breakfast was delicious. Exactly what was needed!

Room was as expected really snotty woman on reception when checking in though really unwelcoming other than that decent stay good breakfast

The hotel was the best Premier Inn I’ve been in. The Plus rooms were brilliant. Large and airy. A great night sleep. The staff were very courteous and helpful. Well placed for the centre of Chester, a 5 minute walk. Great South Indian restaurant, next door.

Sharon and her colleague at reception were so helpful and friendly, made are stay very easy and would definitely stay here again.

I stay in many well run prem inns across the UK & you learn to accept a fairly uniform standard with prem inns. "You know what you are paying for". What makes the difference is the interaction from the people and I must say on this occasion Emma (although possibly management and seemed very busy) stood out with her attention to service, took the time and made me feel welcome as a person, not just a number or another guest.

A very nice hotel it's a pity the staff who work there are rude ,arrogantly awkward when serving the likes of me who are customers. I thought it was just me but having spoken to other family members the experience was not just shared by me ,not a pleasant experience at all ,if invited to another function there I would decline.

We arranged for an early check in as we were going to a wedding. We were greeted by a lovely receptionist who checked us in promptly. We had a great conversation and she even interacted with the children.
Room was spotless when we went in. There was some treats left for the children which was a great touch. When we came back from the wedding later that night the receptionist was there again to greet us with a genuine interest if we had a good day.
Breakfast is in the restaurant attached very busy on a Sunday morning but plentiful. We would definitely recommend this hotel as were made to feel so welcome.

Location is excellent, just a short walk from the railway station and into town. If you drive then be warned that parking on the street and not paying will get you a ticket, or clamped as one person was and on a Sunday. The hotel has a car park so I recommend that you use it. The welcome was friendly and efficient. The rooms are clean. Beds wide and comfortable with tea/coffee facilities. Didn’t use the restaurant so can’t comment on the quality of food. Would I stay here again ? Definitely !

Super comfortable beds and pillows. Right size room. Bathroom with tub. Silence, no outside noises. Perfect for a couple with a baby