Premier Inn Glasgow Cc Buchanan Galleries

We have visited Buchanan Galleries at least twice a year for the past 12 years always enjoying our accommodation and food but I must say that our recent visit was far from pleasant but in fact abysmal, our plus room was fine but it is starting to look a bit shabby around the furnishing but this can be accepted due to the high volume off residents, the only faults with the room were that we had no coffee and only one bath towel, our main issue was the evening meal, it was very quiet when we went in with only about a dozen people dining but we were surprised they were turning people away, we ordered drinks and our meal and waited, our drinks came after 25 mins and whilst waiting for our meals we were offered four meals that were not ours as the girl did not know who they were for and she left a bowl of chips at the cash till, eventually after 50 mins our meals arrived and straight away we told her that it was over cooked (burnt) and cold, she took them back and returned 20 secs later with the same food to which I said it is the same food and still in the same condition, she then offered me the bowl of chips she left on the counter 15 mins previous at this stage I asked to see the manager as the girl did not know what to do, the duty manager was very apologetic and agreed but stated that they just did not have enough staff to provide a service, she offered us a full refund but we then had to go into Glasgow to have our meal, I must admit the staff we spoke to were very caring and fully understood our frustration but had to admit that they are totally understaffed in all areas. I think this may have been our last visit to Premier Inns if this is the type off experience they are providing and deem acceptable, I would just like to state again that this experience was by no means the fault of the staff that were on duty but more what is expected of them by their Managers and employers.

Shocking service, no bedding g on one of bed went down to reception twice and said they fix 8t for me they did not went down at 8.30 to ask to order food to my room. She said no sorry restaurant full I said I don't want to sit in. Restaurant I want food to my room she said sorry fully booked Shocking they can not cater for paying guests will never stay hear again .

Much better than expected visit . Must have been recently refurbished ? Clean and freshly carpeted throughout . I was really impressed with the exceptionally high standard of our room ..spotless and fresh ..not a scuff or chip anywhere and a great modern walk in shower .Add to this a great breakfast the next morning and I felt I had five star standards at an excellent rate 👌.

This hotel is in a great location for shops and The Royal Concert Hall. We have used it many times before but on this occasion were disappointed in the rudeness of one staff member at breakfast. Shona told us we couldn't get any breakfast as we hadn't booked and they were far too busy. She didn't offer any other options so we were left to eat outside the hotel. We encountered her again when checking out to get car park ticket validated and she was very brusque and unfriendly. Perhaps under some pressure/short staffed.
On the other hand we had a lovely lady who checked us in personally and was most helpful.
Our room was as always comfortable and clean. Once again found the bar to be poorly stocked for a variety of drinks.
Probably would return because of the location but feel some staff need extra training in customer care

Im staying in Motherwell very often, usually in room 5. its my favourite. Rooms are always spotless, the team are all the time smiling, friendly, talkative. Hotel is maybe a bit of tired but The Team are so lovely

the best stay. room was clean, bed amazing, reception team could not be better, Ewelina was so nice, easy to add meal deal and book the table in Beefeater

This hotel had all the facilities we have come to expect from a Premier Inn especially the comfortable beds, however, what set this stay apart from others was the staff on the front desk. Abbie and Janice were absolutely amazing in the level of detail they gave us on the local area and assistance with our onward journey, nothing was too much trouble, they went above and beyond. My wife was ill one night and Abbie again came to the rescue with an extra duvet to keep her warm. We wouldn’t hesitate to stop at this hotel again

The only positive experience about my stay in this hotel was the room - it was a standard room that was comfortable with no issues. The customer service, on the other hand, was lacking. When I went to check-in, I was told by the front desk staff to utilise the self-service computer which took 3x longer than if he checked me in.
In the evening, I went to the restaurant/bar to order a drink and dessert, only to be waiting for 10 minutes whilst being ignored by the barkeep behind the counter. When I finally caught someone’s attention and ordered a dessert, I was told it would be a 10 minutes wait, for which I sat at a table. 30 minutes later, no one came by - and the restaurant was pretty empty.
In the morning when I went for breakfast, I waited by the “wait to be seated” sign for 10 minutes until someone came, after which I was sat at a table and waited for another 15 minutes. After getting fed up, I walked around a wall and found that it was a help yourself breakfast buffet, something the staff could have mentioned instead of just seating me.
Overall, the customer service of the staff really ruined the stay.

The rooms are clean and comfortable as always, and the location is great for us when visiting family in the area. However the hotel is well used and a little tired now, the rooms are in need of an upgrade.

Well positioned PI. Booked a room with a view on 17 floor which was large, clean and a walk in shower which was great……nice Fluffy towels as well. Some folk had a bit of trouble using the machines to check-in but staff around to help. Only down side was the extremely poor wi-fi…

Got the the check in desk where a member of staff was standing. I asked to check in and was told to use the machine. I asked to check in with a person. He said I had to check in with the machine, and that's just how things are done now. He then walked away. I was very annoyed at the extremely poor customer service. I wanted to check in with a person, not a machine!
Because of the size of the hotel, sometimes there is a bit of a wait for a lift.

The room was as expected for a premier inn. Location is good, very central.

Due to the poor customer service, I will not use this hotel again.

We got the room at fairly short notice, and for what turned out to be a pretty decent price. I went up considerably if you had wanted to book it shorter notice around the days that we stayed. The location is good, just a couple minute walk from Queen Street station and in the heart of the main shopping area. The entrance is pretty utilitarian being an uninspiring lobby directly off the street and the reception and public areas are then tucked away around a corner once you have made it to the second floor. I don't feel it has the same appeal as other hotels, but their attention to detail and quality is generally a price level above this. The "automatic" check-in system is easy enough to do if you are happy with tech, but is not immediately obvious, but a member of staff was very quick to point people in the right direction and make it pretty painless , and it allows you to have multiple keys which was handy, as we had separate itineraries. The room was very good, clean and spacious with special not being the modern extra large shower which is always something nice to have, especially on a cold November in Scotland. The bed is a double, and smaller than we are used to but it was ample for two people to sleep comfortably, and to be fair it was comfortable with pillows that were just right. The Nespresso style coffee maker was a nice touch, but only four pods. You can get extra milk, tea, coffee sachets for free in reception if you need a top-up but for one night the quantity was just about right. Noise - there was none , found the room very quiet and relaxing. The Air-Con also worked well and it only goes down to 19degC, but it actually felt cooler and was perfect for sleeping. We never used any of the eating / drinking / social ares as we were out at an event and only really used the hotel for sleeping , but between the hotels own facilities and the many nearby eateries, cafes, shops and pubs etc you won't be stuck.

Our only negative was the Wi-Fi , and it actually worked really well and is ample fast enough for streaming TV, Netflix etc, BUT ... I had paid for a Premium Plus room and was advertised as complementary Ultimate WiFi, but it was not a seamless operation and it was only a while after checking in that I got a login code emailed through AFTER I had paid for a days login !!! ... mildly annoying and very much a first world problem but when I actually needed it in a hurry for the bandwidth I had no option to pay for it. Other hotels I stay at generally link it to a booking directly via name+email+room number and the login is seamless and automatic , maybe something to be improved on

Overall a good place to stay and if I can get it at the good rate that I did this time I would definitely stay here again before I would look at the other more expensive name brands nearby

It was a very good experience and the hotel was nice and clean and the food was great at the breakfast they had offered a really good choice and the view from the room was great we will definitely be back in June for a few days

The hotel is in a great location - less than 5 minutes from Buchanan Street Buas Station, directly across the street from the Royal Concert Hall and close to The Pavillion & Theatre Royal.
Our room was very comfortable and well appointed. We had a full breakfast which was plentiful and tasty. We didn't eat dinner there, but it did look popular.

A very comfortable and pleasant stay with great staff and facilities perfect for our trip easy check in /out and great room

Normally great value and clean, this time seem to have the not good room.
used towel on back of bathroom door, tv not working heater gave of a lot of noise in the night,

Basic room but bed was clean and comfortable. Phone charger beside left hand side of bed not working . Room 102 has a wonderful view of the mould all the way down the opposing hotel wall which matched the mould on my room ceiling!!! Poor building and gardens - no love given to either.
Cancelled my 8pm dinner reservation as meals looked unappetizing.
The worst thing was the constant slamming of the door in Reception which was directly under my room.
Please for the love of God install soft hinge closers on the doors!!!!!
Never again!!!

Location spot on, close to Glasgow. Hotel itself is standard, receptionist are all very welcoming and lovely. House keepers lovely too. Rooms are just basic, has all you need, tv, kettle, coffee, tea etc. clean room, could do with upgrade as hotel itself inside and outside looks worn and tired esp carpets throughout. Beds were comfortable, Bathroom clean, shower nice, plenty of towels. Food in the beefeater we only had breakfast. Was OK, hot food made to order and also continental there to choose from yourself. Would def stay again as it was just a base for us to sleep for 3 nights as a family of 2 adults and 2 children.

Central to all the places we wanted to go. Hotel was very clean and bed was very comfy. Would stay again for another shopping trip

Poor rooms in need of refurbishment heating barley works window handle not closing the window. I was on a dinner bed and breakfast package as part of my booking I checked into the receptionist was friendly and welcoming spoke through the check in explained I had a meals package but when ordering in the restaurant they didn’t have the package staff was rude in telling me this ended up with a phone call to the booking company to rectify but the food I originally ordered was put under a hot lamp the steak was rock hard after asking for a medium rare this was now well done. Uncomfortable night sleep due to the room being so cold. Woke in the morning for a Luke warm shower. Breakfast wasn’t very fresh very poor for premier inn standards. On check out my meals allowance was again questioned even thought this had been emailed to the hotel reception. Will stay elsewhere next time