Premier Inn Inverness East

All staff were lovely, polite and friendly. The receptionist, Demi, really stood out though. Nothing was too much trouble and she went out of her way to make sure we had everything we needed.

Really disappointed with my stay this time. The location is good, the staff that I came across were friendly, helpful and professional but the hotel itself is in dire need of a proper deep clean - all carpets were dirty, the skirting and ledges dusty, and a dropped disposable ear plug lay outside tbe staff toilet for my whole 5 day stay. The fitting in rooms were dirty, there was rubbish behind the bin from previous occupant, the soap dispenser bottle was dirty, there was a public hair from previous occupant on the skirting in the bathroom, the plug holes were absolutely disgusting. I asked for my room to be cleaned once during my stay but all that happened was my bin was emptied and towels replaced meaning the bathroom wasn't cleaned, the surfaces weren't wiped, the sheets weren't changed, the mugs weren't replaced with clean ones...overall very disappointing and I won't stay again or recommend it to anyone else. Speaking to fellow guests they very much felt the same.

Nice room and bed for evening . However it is starting to look tired and felt in a bit of disarray . Was ok for the price but would not be willing to pay a higher end premier inn cost . Staff looked tired and fed up. Would not recommend eating in tne brewers Fayre next door. Very tired looking and manager looked unkempt and was not over friendly .

Arrived at hotel early and hoped to check in early, we didnt mind paying but was told no as short staffed and to come back at 3, which we did and still room wasnt ready! Eventually got our room, had no towels so back to reception to ask for towels. Room wasn’t the cleanest, very dusty, could actually see the dust in the air! In general it needed a good scrub! Hairs and what i think was grass all over the floor. We stayed 2 nights and when we returned our room hadnt been made up, no fresh towels, no loo paper. When we asked reception about it, they said it’s something you have to request! Stayed in many premier inns and never cane across this before, we also were not made aware that is what we had to do. Staff in general were grumpy and quite short with us when we asked for anything.

The room stank of smoke, poor condition of the room and the traffic from the nearby motorway was very loud, we left a day early. We complained and they eventually refunded me. We then were charged £60 parking charge, at 8am on a Sunday morning when we were sleeping. We could not have registered the car as we were a sleep.

Then the parking company didnt send me to the fine, they sent it to the lease company who paid it me and then charged me a fee for them paying it.

Large 400 bed hotel a few miles outside Inverness, and around 10 mins drive to the airport.
Somewhat dated and tired throughout.
We felt that the bedroom had only had a quick superficial clean and the sheets were not properly stretched and tucked in.
Usual large bedroom but quite a small shower room
No aircon
Very slow check in of around 20 mins
Usual chain pub adjacent provides the food options
Good value at £82 per night

Without a doubt the filthiest hotel I have ever stayed in. I use Premier Inn a lot and was dumbfounded by how far this hotel deviates from the usually great standard. As soon as we entered the room we noticed crumbs and hair all over the carpet, peanuts and pieces of cellophane strewn around the bin, smears of sticky jam on the counter and stained bedsheets. The bathroom was vile: hair and spilled soap everywhere, splatters at back of toilet and literally 4 sheets of paper in the toilet roll dispenser. One large towel and one hand towel provided for a family of four - and these did not look clean. When I asked the receptionist for a cloth to clean our room she said they weren't allowed to give us cleaning materials and reluctantly said she would do it herself. She then proceeded to make a total drama of trying to open a pack of post-its ( presumably to note our room number on) while the queue of guests waiting to check in grew longer and longer. I gave up waiting and "cleaned" our room with a baby wipe. Absolutely disgusting - and I paid £202 for one night! Due to car issues we had to stay on an extra night in Inverness - we booked the Travelodge in town for a similar price and what a difference - spotless room and excellent service. Do better Premier Inn.

i stayed here in March and when rushing to leave in the morning, due to appointments I left a very nice navy long winter coat and a shirt here, completely my mistake. I contacted the hotel the following week and was informed that the staff had kept the clothing safely, and they had been put to one side.
i spoke again in August and said that i would be travelling back to Scotland in September or October, and was told that they would put a note on the coat saying that i would return then.
i did return on the morning of the 22/09/25. and was genuinely chuffed to find that the coat and shirt was indeed wrapped in a cover, with a note saying that i would return at this time.

i am very thankful for the honesty, efficiency and care of the staff, i was very impressed and would like to pass on a very big thank you, this effort was much appreciated.

Regards

Huw

The bathroom had no towels, no shower gel, no toilet roll.
The bedroom was just dirty!! Moved the bin to find 2 used cotton buds. The area beneath the desk was filthy.
Tea and coffee stains down the wall and the skirting board hadn't been cleaned for a long time.
The worst Premier Inn I have ever stayed at.

Overall good experience, Katie on reception was nothing less than a star in resolving the minor issues we had. Hotel is familiar to us as we have stayed a few times and layout and ease of access was invaluable to both my wife and myself

1) the floor could have been vacuumed.
2) the cobwebs between ceiling and walls above the bed could have been removed.
3) the dust could have been cleaned from surfaces other than the desk unit. The top of the heating control panel and television had not been dusted for a while.
4) mugs and spoons could have been provided, meaning we wouldn't have had a 20 minute wait in reception to get those items.
5) sufficient towels could have been provided, meaning we wouldn't have had a 20 minute wait in reception to get those items.
6) the heating control panel could have been in working order. The room was uncomfortably warm, even with the window open.

In the above list, "could" can be replaced by "should"!

We booked Premier Inn as, in our experience, the standards are very good. Our experience at Inverness East fell far below our expectations and our previous experiences with Premier Inn to the point we have recommended people do not stay there.
We decided against going back to reception - we'd already had a 20 minute wait to get towels and mugs (there were none in the room on arrival at circa 5pm) - because, as we were placed in the annex building, we did not wish to carry heavy bags and cases back down the stairs. The lack of a lift in this building made getting to our room on the first floor difficult. I'm recovering from knee surgery so, did not wish to carry bags back down and, potentially back up stairs more than necessary.

In all, a surprisingly very disappointing experience for us.

2 days break away as a gift from my daughter, the room I was given was absolutely disgusting . They had cleaned the bathroom and nothing else , cobwebs over the ceiling and a carpet that would have given you a wig ! An inch of dust around the carpet , skirtings filthy and a kettle that had dust engrained inside the handle . Dust on the coat hangers and every surface , bed sheets marked and a stained mattress protector . This room hadn’t been cleaned in months and they had the cheek to charge my daughter £270 for 2 nights . I’ll never set foot in a premier inn again .
The rooms fine now …. I had to ask the receptionist for a cloth and spray as she hadn’t time to clean it and clean it myself before I set foot in it . Asked for another room or another hotel and they couldn’t accommodate me . Disgusting 🤢

Arrived to find someone complaining their room hadn’t been cleaned. The girl on reception said she would go and fix it. I went out for food and when I came back to look at my room I noticed the floor hadn’t been cleaned. This made me pull back the sheets where I found stains and body hair. The pillows were covered in hair. A large build up of dust around the parameter of the room showing it hadn’t been properly cleaned for some time. The skirting was dirty and the toilet seat still had urine splashes on. Went to recent where the young girl said she had no room to move me to but she would come and attend. As I sat waiting 3 others came down to complain about the state of their rooms. All the corridors were dirt and the floor in the lift hadn’t been cleaned in a long time. The hotel in general is a disgusting heath hazard. I felt sorry for the young girl on reception who was left on her own to deal with all these complaints.

We had stayed at Inverness East last year and had a good experience hence why we booked again for this year. Unfortunately our experience was not as positive this time. The carpets in corridors and rooms were needing a hoover, the bathroom floor could have been cleaner, my parents had to ask for a mug as only one left in their room and also had to ask for toilet paper as only two sheets left on the roll when they arrived at their room. There also a discarded tissue under the bin in their room on arrival.

Stayed overnight on 31/8 on Lands End to John o’ Groats cycle ride. Hotel product and food all good but 3 customer facing staff were unwelcoming when we arrived slightly early and then through check in, initially stating that check in before 3pm would incur a &15 per head surcharge even though rooms were ready, because of “our systems and processes”. We were asked to wander round locally and return at 2.50 to “see what we can sort for you”. When we did, we were told to wait in reception which we did until after 3! Having stayed in 8 Premier Inns across England and Scotland during a 3 week period, this was the only poor service we encountered.

It's an absolute total disgrace. We arrived on time to book into our room at 3 pm. There was a very long queue, not a problem. However, we had travelled from Lincolnshire to attend a family event and were tied to time. When we eventually got to book in, we were told by the receptionist that our room wasn't ready yet because there was a shortage of cleaners and hadn't managed to clean our room in the Annexe yet. The receptionist said she had just started her shift, and she wasn't completely up to date with the cleaners' situation (not my problem). I explained my situation and that I was attending a family reunion and needed a room asap. The receptionist wasn't sympathetic and was more bothered about herself than her customers. My partner and I had paid £179 for one night's stay, and we were being treated like the problem. It was an utter disgrace. We had to opt for an alternative room we weren't happy with, and when we got to the room, it was extremely hot, with no heat preventative precautions, i.e., no air conditioning, curtains weren't shut, manual fan was provided but not turned on, and there was a huge rip in the bedding. I would not recommend it. The service and room were a disgrace, and Premier Inn should be ashamed of themselves.

Would have given 0 stars if you could give that. Hotel is in need of a good dust and hoover. Rooms very hot and the fan provided was unusable due to filth. Pillows terribly thin and according to reception there are no spares in the whole hotel.

We were rudely awoken between 5 and 6 am by the room above running around. Reception said they would go and check it out but noise only got worse when we phoned a second time the new receptionist claimed to have no idea that there was an issue.

Avoid this hotel.

I had a great experience thanks to Demi at reception. She was welcoming, polite, and very professional from the moment I walked in. She handled everything quickly and made the whole process smooth and stress free. Her friendly attitude and clear communication really stood out .she set a positive tone straight away.

This is a very old hotel. Our room was on the main floor. It had a really bad smell. There was no ventilation, so we had to open the window to let some fresh air in and bees came in. The room clearly wasn't cleaned properly either. The bathroom counter and walls were dirty with stains and the shower had a lot of mold. There were dark stains on the bed sheets and the headboard was disgusting. I don't recommend staying at this location of Premier Inn.

Better cleaning service or at least emptying the trash can every day, telling people that are staying in the upper floors to be quiet especially at night, cause it’s really annoying and disturbing when you can’t sleep cause the guest staying upstairs are running around all night.