Premier Inn Aberdeen City Centre

Great customer service
Great price
Okay cleanliness
Nicely sized rooms and had a brilliant sleep. Great location nice and close to everything and friendly and welcoming staff

Great location.
Quiet room which, unfortunately was cold upon arrival.
Had to ask staff for instructions and to ‘reboot’ the heating system which still blew cold air in the middle of the night.

Staff attentive, friendly, chatty.

Despite the fault with the heating, we’re repeat customers and will not let this experience put us off considering Premier Inn again for our stay in Aberdeen when we next visit.

We enjoyed staying here!. Very welcoming staff. The lady that checked us in, served us at evening meal and the breakfast next morning. She was very efficient, friendly and helpful. We definitely would stay here again.

We arrived to the hotel on Friday the 14th of November and stayed with 2 supported people until Sunday morning ( 2 nights ).
Since we arrived we were served by the professionals .
Staff was highly professional and excellent customer service.
We were all impressed with the level of care they served us with .
People who served us starting from check in and ending on Sunday morning were always helpful and approaching us with the highest manners and smiles on their faces .
Highly recommended .
Rooms standards were also very satisfying and prices very reasonable.
Especially thanks to staff Ewelina, Justyna and Marta and Tobias who were there all the time and always serving us with brilliant approach and positive energy .
There was another member of staff who served us on Friday evening and she also showed passion and commitment to her position.
Lady had dark hair reaching her shoulders level but unfortunately cant remember the name .
Very satisfied 😊 😊😊

The hotel itself looks grim from the exterior, however inside was suitable and comfortable. Standard room and the breakfast was as expected. Good value.

I have used this hotel for many years now but it’s losing its way. Reception has been automated & there are no visible staff to help. One check in unit was out of order and stayed that way during my 4 days so no rush to be repaired obviously. The carpets & rooms are looking very tired but, to be fair, the hotel was spotless. My room was fine though nowhere to sit except an “office” type chair or the bed. Breakfast was, as usual, excellent. Efficient staff bustled about but I must say, and I don’t normally do this, one member of female staff was incredibly surly & rude when asked if fried eggs would be appearing. I’d been waiting for around 5 minutes. This lady really let her side down as the rest of the staff were very helpful. Overall that breakfast service was poorly organised. The two coffee machines were temporarily unavailable due to no milk in them (fixed quickly when I pointed it out) and the hot serving table was not being checked & replenished as often as it probably should be.
Would I stay again? Yes, probably, as its location and price are good value but its not as good an hotel as it used to be.

Awful service in restaurant. Very neglectful staff. Too busy talking and watching TV.
Food arrive like someone had attempted to eat it already. Left before pudding arrived as waited half an hour since I’d finished. Not busy in the restaurant at all 4 members of staff talking and watching TV

Clean and comfy space. Does what it needed to do for a weekend away to see friends. Friendly and helpful staff. Food at pub next door was excellent

Clean, comfortable room; we were feeling the cold and were able to turn up the temperature quickly. It was nice to have the option of a hot bath.

Hotel has a fairly grim exterior but we had a friendly welcome and the staff are a highlight. Unfortunately, the room itself did not live up to the usual Premier Inn expectations. The beds were very hard only surpassed by the pillows which were like concrete slabs with no give in them at all. We had booked a twin room but the beds were so close together, we may as well have had a double. The room was stuffy and hot but we could not have the window open due to the close proximity of the road below. If Premier Inn were offering a good night’s sleep guarantee, they failed to deliver.

Hotel in Ideal location and at a price to suit our budget. Staff very friendly especially receptionist and bar staff. Only negative is car parking. You pay £10 per day and are not guaranteed a space, very poor and needs to be addressed

Stayed for a weekend away here and it was brilliant! The rooms were spotless and the staff was so helpful! Breakfast was very tasty.

Stayed here before travelling to Peterhead the next day. Lots of parking available which is a bonus! Receptionist was very informative and helpful. Room was immaculate - however there was no plug for my razor in the bathroom which is odd because in every Premier Inn i've stayed at - there's always a plug but this one didn't have any. Ceiling of the room was a bit low near the window so did have to mind my head at times. Restaurant next door was also good for breakfast and dinner - staff were great and the food was amazing as well! Did want to have a hot shower, but the water was lukewarm and did take ages to heat up, despite that my stay at the hotel was great and I will definitely be back!

The room was clean with all of the amenities that we needed, and the bed was very comfortable.

Start with a positive. Location is ideal.

Unfortunately a few negatives. Some staff nicer than others. Reception isn't the most welcoming. Can be waiting a while for staff to appear whether you check in or simply order a drink at bar. Hotel very tired looking, definitely in need of a freshen up. Room was very smelly, didn't smell clean and had a horrible room looking at back alley which was very grim. As I say a bit of TLC needed in Rooms and other parts of Hotel. The meal deal offered is very average, I got a starter, finished it and almost instantly out came my burger main, small burger obviously kept warm under a heat light, accompanied by maximum 10 small fries/chips at side. Felt like I was just given the bare minimum of hospitality as I had a deal.
Parking a nightmare also depending on when you arrive, not enough spaces for size hotel.
Could be so much better with some tweaks.

On arrival its excellent that this inn has HGV parking but there are two trees right at the carpark entrance that make it difficult to access . Staff were good , room was fine , food was fine . Usual.Scottish standards.

The heating in the room in night one was not working and the room was very cold. On night two the heating in the room was overrode by reception and the room was extremely hot. Unable to sleep properly.

I have stayed here many times over the last few years and each time I have always had a great experience. The rooms are always clean, the staff are excellent and the food in the restaurant for breakfast and dinner has always been amazing
Thanks to Alisha, Evelina and Kerry for all their help, serving me wine and meals!!

I stay here often and love the location. It’s clean, beds are comfy and staff are usually very helpful. It’s very warm and we always need the window open. The quilt on the bed is super cosy but in the summer months way too heavy. I feel they should be providing a thinner quilt during summer months or at least having one available in the storage unit.

Boogies on the wall. There was a fan outside the room that made a loud noise all night. Insanely hot at night. Very dusty. Toilets smelt like a mix of old pee and beef hula hoops. There vending machine scammed me out of a snickers also we were looking forward to the breakfast all day and then got there and there were NO HASH BROWNS !!!!!! The room was very very crowded . Only one towel and there was no reception to give us other towels. Blue marks all over the shower curtain. We had to go to Asda and buy fly spray because there was so many flys. We were going to go for a nice beverage BUT the pub shut at 9pm. Abandoned cars in the field across the road made me feel as if I was entering a haunted house. The light was wonky. The view was a brick wall. There was a nice picture on the wall though. There was a skiddy in our toilet made me sick (literally) Would not recommend.