Premier Inn Cardiff City South

Hotel was warm, clean, quiet and very comfortable. Lots of parking.
Reception staff were extremely helpful and friendly.
We ate in the restaurant and my husband who has coeliac diseases was very well catered for with his food freshly cooked to minimise cross contamination.
Will stay again.

Great hotel. Really clean and very welcoming front desk staff.
Clean and comfortable. Free parking included. Short walk to the city centre.

Room was cold most of the time, hotel constantly turned off the heating. When we arrived we had half a recycled toilet roll, and towels were hard, after reporting this to reception we received one new 1 ply toilet roll. Booking a Plus room states sweet treats and water daily, this was denied by reception who claimed it was only on the first night. UNTRUE

There seems little point in paying the extra, only to be presented with a room that has stained carpets and cheap soap's that are easily available in most discount stores. Then you have the attached Brewers Fair, no wine glasses, no ice, no working coffee machine for our morning breakfast. Even worst they close a 9pm, with some drinks not available due to no stock and staff that really didn't care if you were their or not.

The food is all prepared in a microwave, and served in or on a plate that is too hot to handle.

Not worth the £500 we paid for a four night stay, never again and have already cancelled two future booking for next year.

Second time staying here. Booked for me through the company. Rooms are dirty, carpets worn out and haven’t been cleaned. Bathroom is mouldy and door wouldn’t open due to fouling the toilet.

Bed sheets dirty and shower curtain in a poor state.

Connected green king pub is grubby and food is poor.

This is a very poor show from premier inn.

This hotel is in desperate need of renovation, with damp smells, cracked sinks, and poor bathroom repairs. Bedding cleanliness was as you'd expect of Premier Inn, so OK. Being rained on over breakfast (roof leak) on day 1 and finding multiple hairs in my breakfast on day 2 extended the issues away from the bedrooms.

We got a very warm welcome on arrival even though it was the middle of the night, the lady on reception was fantastic, very helpful, if I remember correctly, I think she was called Tracey. It was very clean and everything you expect from a Premier Inn

We have used this Premier Inn many times for holiday visits to our family.This however was not up to the normal standard we have had in the past .Out of a three day stay there was no breakfast for one day and for another an alternative to the Premier Inn breakfast was provided ,this was of poor quality .In addition a large party was checked in late with no consideration of quietness etc which gave a disturbed night sleep

After an extremely stressful day—and having my original B&B cancel my booking on the very morning I was due to arrive—I checked into the Premier Inn feeling exhausted and frustrated. Tracey completely turned my day around.

Her hospitality and professional conduct were outstanding from the moment I walked in. She went above and beyond to make sure I felt welcomed and looked after. When I got to my room, I was genuinely surprised and touched to find a small care package waiting for me: peanuts, chocolate popcorn, and a beer. It was such a thoughtful gesture, especially after the day I’d had.

Tracey is a credit to Premier Inn. Her kindness, attention to detail, and genuine care for guests made all the difference. I’m truly amazed by the level of service I received, and I won’t forget it.

Highly recommended—thank you, Tracey!

Kim went above and beyond especially at such a busy time. Lovely clean hotel with a bath (unreal). Would recommend, thank you Kim!

Friendly staff really good sized room which was spotless. The lady on reception was very knowledgeable about the area really can't fault it

Corridors had a very strong smell of smoke. Wasn’t fresh as other premier inns are.
Room was a decent size and the bed was comfy as usual.
The cups had hairs on and were sat on a dusty tray. Found hairs in the bed and bathroom as well as mould on the ceiling.
Whoever was in the room above - they were either very heavy footed or the hotel was rickety as it sounded like elephants up there!
It did the job for our stay. We needed sleep effectively and somewhere to store luggage.
We chose this location based on free parking but, if in the area again, would probably choose to pay parking and use a different hotel.
We had a drink at the pub but chose not to eat there based on the cleanliness of tables

Location great. Comfortable clean and quiet. We were on the second floor. Had the best sleep, and I don't sleep well. Couldn't fault it to be honest. Was nervous as there are a lot of bad reviews but I couldn't reconcile those with our stay.

We stayed the night before an early flight from Cardiff. The receptionist was very friendly and welcoming, asking if we’d like to book for breakfast. We declined, as had to leave at 3.30am! However we did book to eat in the adjoining Beefeater restaurant. The room was perfect, as it was on the ground floor and the closest to reception, so leaving very early in the morning we didn’t disturb anyone. It was very clean and smelt as though it had been recently decorated or refurbished. The bed was extremely comfortable too. Our meal in the Beefeater was delicious. I’d read mixed reviews previously, so didn’t know what to expect. We both had steak and it was cooked exactly as requested. We would definitely stay and eat here again.

Room extremely clean!
Kim on reception, very friendly and helpful.
Plenty of parking.
Great night's sleep.

Will definitely be recommending and staying again when in the area.

We stayed for 1 night on October 28th. The hotel was generally acceptable, but noise levels were not. Had to go to reception and ask them to request the guests upstairs to stop running back and forth repeatedly across their room at 5 .30 in the morning. This building must be timber framed as the sound proofing is very poor and the structure creaking made it worse. No chance of a decent night's sleep here. Ironically, we stayed in another Premier Inn two weeks ago, with noise disturbance during a lot of the night. If you must stay here, I would insist on an upstairs room and hope for the best. Reception did appear to do something, as it went quiet after 6.45am.

Great location, staff are so friendly and helpful, will definitely stay again when I am in the area, the beefeater restaurant on the side is a bonus as well

Really helpful & friendly staff. Hotel in good location with bus stop into the city only a couple of minutes away.
One star off for minor housekeeping issues and a rather unpleasant, greasy meal in the evening (fish with chickpeas & grains).
The car park next door is costly but hotel guests get a discount.

I have stayed in many hotels but never came across a staff member like Natasha 5* perfection doesn't cut it exceptional a friendly face the warmest of welcomes helpful in every possible way the attention to detail and the smoothest of check ins and every detail shared and information passed on throughout my stay Natasha was consistently excellent and not just a one time event if I could give Natasha 100 stars i would customer service second to none. I am sure I will never come across another receptionists like natasha as I never have to this day you're definitely unforgettable and for all the right reasons. Thank-you for perfection the world needs 100 of you. Fabulous

I stayed at this hotel with my two young child, a 3 year old and a 6 year old. The 3 year old has Severe autism. We have stayed at other hotels and he enjoys the change so we decided to book this Premier Inn Carlisle Central North.
To our disappoint. The hotel is very old and the carpets smell and the whole room smells of damp. This smell is so strong it the kids started to cough. When reported this to the person at the front desk. They told me this is due to the age of the hotel and there is nothing that can be done. I am shocked that they can charge so much for a hotel in this condition. The other issue we had was the room was right next to the staircase so people going up and down was heard late into the night and early morning. I reported this to the Premier Inn Guest Relations and they tell me as I did not report the noise during the night they will not give me a refund as its not covered under their a good nights sleep policy. I pointed out once we had managed to settle our boy who has autism. Its not possible for us to open the door to leave as he would run out. BUT clearly the person who is dealing with my feedback has no idea about this and refuses to discuss the matter anymore. So very disappointed with this. I strong recommend to avoid this hotel if your planning on enjoying your time away.

After a long day filled with travelling and graft, I was greeted with the most friendly staff who really helped boost my mood after a gruelling day, one of the staff was in training but he was more than qualified enough to help with the checking in process