Premier Inn Southampton City Centre

The reception staff Shaan and Gareth were very welcoming and helpful throughout my stay. Thank you very much for a welcoming stay.

No wifi, stayed there had to check out early and find another hotel.
Shower pump so noisy under staffed kitchen staff so limited menu . The mast next door leaves half the hotel without wifi in your room so have to sit in reception and restaurant which was a massive inconvenience. Worst experience i have had in a premier inn

Conveniently places for access to city centre. Staff were all very helpful, especially Sara. She could not do enough to ensure our stay was the best.

Hotel was okay but let down by it's facilities. TV didn't work for the 2 nights I was there despite reporting it. I was given a replacement remote control on 2nd night which still didn't turn on the TV.

Very friendly and helpful staff, always a pleasure to stay here , great proximity to the shopping centre and the stadium just nearby also would like to make special mention to Kasia and Denisa the chef superb service but all the staff were excellent

Excellent value for money. Very friendly and attentive staff especially James and Shelley in the restaurant. Great pre cruise location

I was pleased with this hotel. Excellent service by Kasia. She was professional and very friendly. Breakfast was delicious cooked by Denisa. Highly recommended.

Quality service and staff everything well set up. The staff were very delighted and very helpful. The room was also well organised

Amazing experience down at Premier Inn City centre.

Lovely staff and very clean room 😌

Great value for money and the dinner was excellent - Poppy our server was lovely & attentive.

City centre
Staff were great!
Food was amazing!
Charlene was my server and was spot on and so helpful!
Evertone was so freindly and warm it was a pleasure staying at this Premier inn

Re-write of my last review which seems to have been removed ?? Possibly due to photos I included of the lorry at 05.56am
Stayed a night at this hotel, Saturday to Sunday. Rudely awoken by a HGV at 5.30am who proceeded to manoeuvre out of carpark with reversing bleeping and shouting to his banksman. This continued for well over 35 mins including the time the driver sat in the lorry warming up his engine.
I sent a complaint to Premier Inn and followed up with a phone call as they failed to reply …… lady on phone at call centre was unhelpful to the point of saying “any disturbance from outside the hotel (even in their own carpark) is NOT A COMPLAINT THEY CAN OR WILL DEAL WITH. The driver and lorry were staying at the hotel….. Quite frankly Premier Inn do not give a damn about a good nights sleep, despite all their adverts on television saying to the contrary. LENNY HENRY WOULD NOT HAVE SLEPT FITFULLY AT THIS HOTEL..
**** Receptionist, Jacqui, was incredibly helpful and very apologetic. Shame the call centre staff couldn’t go to the same Charm School.

Lovely comfortable bed room good size, shower was an attachment in the bath nice hot water and looking out of the window onto the edge of new forest. Just off the M27 very easy to find turn into the Vine inn car park and follow the road round plenty of parking spaces

Great service by Malwina in the premier inn Everything was perfect lovely staff best experience definitely ill be back ❤️

Malwina was welcoming, efficient, and made the whole check-in experience smooth and pleasant.
Great service from start to finish

Malwina was very friendly, helpful and professional, great service at reception. The hotel was nice and clean, couldn’t ask for better stay

Stayed in Premier Inns a handful of times this year with mixed experiences. This was by far the worst. Poorly maintained, to the point of dirty, room.
Upon arriving the two staff behind the counter couldn’t have been any more disinterested or rude if they had tried.
The room (and public areas) was badly in need of repairs and maintenance. The room was damp (to the point of pillow etc feeling damp.). The TV from the room next door was clearly audible and the heating didn’t work, so the room was cold.
Bathroom had peeling paint, carpet lifting in the doorways, rusty towel rail etc. just nasty. Wouldn’t really recommend unless you fancy roughing it.

Great service by James and staff in the premier inn restaurant. Lovely meal and caring staff. Food was well cooked and presented and pudding was out of this world. Thank you

Everything it says on the tin. Friendly stay, comfy rooms, free parking. Perfectly placed for Peppa Pig land, and Hungry Horse next door. And a Wacky Warehouse. Perfect.

I have been visiting this Premier Inn for four years for work and I always receive such a warm welcome, whether that is from Sara on Reception to Shelley and Tammie in the restaurant. The restaurant has had a glow-up since my last visit and I love the decor. The menu has also changed and there are loads of delicious options. The staff are so friendly and take time to explain options to you. My bed is comfortable and I know I will feel rested and ready for the day ahead in the morning.

Staff are so friendly, always make me feel welcome and as a regular for weekly uni stays on my own its very comforting to feel like a part of the family. Food is lovely and beds Soo comfy. Highly recommend. Shelley and Tammy thank you for always making me feel at home, you make my stay warm and safe