Premier Inn Nottingham Arena - London Road

Excellent hotel very friendly staff good customer service and rooms are very clean and comfortable. Service to a high standard !!!

Didn't want to give us the room we paid for, so the manager changed it. Room keys didn't work. Manager came to the room, and blamed us for blocking the key!!??? (How does one even do that??)
Turns out he gave us a room of a couple that was supposed to have checked out that morning, but didn't, and didn't pay either. But we were blamed for blocking the key!!!!
Of all the hundreds rooms, they changed our actual booked room to one that was still occupied!! Unbelievable.
I asked to see the original quadruple room we booked, and they refused.
Asked for bedsheet, the lady brought a duvet. And then rolled her eyes when I said I asked for a bedsheet.
The little shop downstairs had about 10 out of order signs everywhere. I asked whether I could still buy something and they ring it up at the front desk. The front desk guy walked over and was confused, and I had to point out all the out of order signs. Its like suddenly a light bulb went on...
We ordered some drinks from the bar, and between 3 people it took 10 minutes to do the order. They didn't have the wine, or wine glasses. I asked 3 times (in German) what time the bar closed, and the guy (same one as the out of order sign one) didn't understand. His colleague had to explain the question again ( in German!!!!)
Rooms were clean and room staff were friendly.
All the front desk staff are embarrassingly poor!!!!

I needed to change my booking date Kelly from the reception team was very helpful and explained what I needed to do. Thank you

As returning customers we would like to thank All the staff for their wonderful customer services especially Tony, lovely lady, always polite and a friendly face to greet you. Thank you for making us feel so welcomed.

Great hotel short walk from station
Perfect as attended Nottingham arena and again a short walk away
Very friendly staff would recommend

it’s clean and tidy and helpful smiley team and the breakfast is hot and it’s a good location also had free hot chocolate and biscuits in my room

Exactly what you expect from a premier inn. Clean and comfortable, with good parking facilities. Ideally situated for the Nottingham Arena and the centre

I am a disabled woman and a 72 year old who booked two nights at Premier Inn, London Road, Nottingham.
I was late for my dinner booking as I was called by my friend, who was very distressed and I wanted to comfort her so consequently missed my slot. I went downstairs anyway and sat at a table. The server, Diane, came over and I couldn’t hear her properly as I have a hearing aid. She said my dinner slot was now at 7.30pm and it was now 6.40pm. So I ordered a coffee, then she went so I shouted over “well I might as well look at the menu whilst I’m here” but she deemed that as rude and wouldn’t serve me at all. I told her I’m a diabetic and need to eat but she wouldn’t take any notice of me. She was coercive, bullying and rude. She wouldn’t even let me have a drink. She wouldn’t let anybody buy a drink for me either. She wouldn’t let me speak to the Manager and after coming up from Hastings, 250 miles away, I’ve had to starve. She was coercive, cruel and bullying towards me. She kept saying to me that she “didn’t come to work to be spoken to like that”when I didn’t even do or say anything.
This would have been my 10th stay at Premier Inn London Road, Nottingham. I am a business person and your female server treated me, a 72 year old, diabetic woman like a leper.
I wanted my money back but they investigated and said they wouldn’t pay out as I was abusive to them. I was not in any shape or form.
The stay was almost £200.
I cancelled the second night and went to stay at Bestwood which was brilliant.

Not a great experience. Room was tired, tatty and not very clean. The sink plug was stuck The bed was not very comfortable. My wife was bitten during the night, possibly by bed bugs. At breakfast 3 items were not available which made a mockery of the unlimited breakfast

We saw Duran Duran at the arena on the 26th October and stayed overnight here. The two lady staff were outstanding but run ragged. They had to cover reception booking in all the Duran lovers(87 rooms) plus run the bar and serve in the restaurant. It was a ridiculous scene. We heard the phrase sorry for the wait all evening. I asked if they were short of staff due to sickness but was told no this is the normal set up with two staff doing everything. We were totally shocked, it was clear the movers and shakers at head office put profits ahead of staff welfare and customer experience. Lorraine and Michelle worked their socks off and had to also deal with a few disgruntled customers. I am appauled at Premier Inn and we will not stay at another one after seeing how they treat their staff.

Outstanding
Very welcoming
very friendly and helpful staff definitely recommend.
Couldn’t ask for anything more than we received.
Bedroom very clean and beds very comfortable.
Had a very good night sleep.

Welcoming friendly and attentive staff that provided an excellent service.

Room was spacious and clean.

Bed and pillows was very comfy and the bath and power shower was very good too.

The fully stocked bar and lounge area gave us a place to relax, socialise and unwind with family and friends.

The restaurant was excellent too and the breakfast was excellent quality and cooked to perfection.

This is one of the nicest well run premier inns we’ve ever stayed n and we’ll definitely book to stay here again in the future.

I had the displeasure of stay at the hotel for 2 nights. The room had a smell l, and the bed had seen better days (despite the premier inn guarantee). My complaints around the bed and my room not being cleaned were ignored. I was told that the reception has a poster informing guests that they had to request cleaning. There was nothing seen in reception.

The cost of the stay was £106/night and therefore not cheap. I was very disappointed with the hotel and staff. The advice the staff were giving around using the car park and paying every time you leave was not accurate (based on the website information).

Comfy bed, good value breakfast and evening meal deal with a drink all for £26.99. Food was good . Handy location for the arena. Parking on site. Staff onsite, generally friendly.
Negative points… Some areas could do with a good clean and dust, especially the restaurant windows and ledges and a good tidy and sweep around the outside seating area. Bath taps also. Not much wardrobe space and lighting bad for doing hair and makeup.
A bit of maintenance needed in the bathroom.
Would we stay again.. yes!

Great location for motorpoint arena. Room was very clean and hotel in general is clean. Staff are friendly and nothing is too much for them.

My wife and I stayed there with our granddaughter. The staff where friendly and the reception was actually manned!
Our room was a bit small. The hotel is not air-conditioned! We had to leave the windows open and being on a busy street, it was noisy all night so we didn't get a good night's sleep.

Breakfast was nice, unlike other premier inns, breakfast was cooked to order and was very nice. There was also a small selection of cereal, toast etc.

It was a perfect location for motor point arena, about a 10 minute walk.

Overall, only OK.

This is one if not my favourite PI. It’s a nice setting and handy for the town centre and my football club on Meadow Lane. Now I know my comments won’t make any difference. A couple of things about standards slipping. Painful check in. Bar not stocked with draught beer. And the minuscule amount of tea and coffee. Rooms are great and no one can complain about the noise because of where it is. No air con but ok it’s only hot 3 months of the year. Biggest gripe is the disparity between the costs of the same room from a Friday at £57 to a Sat at an outrageous £192. This cannot be justified. And food is on top. You are better off getting Booking.com..

Clean hotel, just a warm sleep and rather noisy as slap bang next to the main road on first floor. I had to have my windows open as no fan, and thick duvet, could have been worse as luckily the summer heat has passed but I was still pretty warm. I’m glad I brought my sleeping earplugs as the road was non stop all night, sirens, all sorts. I could still hear it all but not as bad, had I not of had them I think I would have had a sleepless night! I know much can’t be done with the location of the hotel but a warning.

(+) The location is good - directly outside the old town walls. The main train station and theater are within walking distance, and a subway station is directly opposite. The hotel has a cozy lobby, a 24/7 reception, an elevator, a bar open till midnight, and a self-service snack corner. The rooms are a bit small, but clean and very quiet when the window is closed. There is air conditioning, power outlets and USB ports by the bed, and a kettle. Good breakfast buffet is served in a spacious hall - no waiting queue. The staff is helpful and polite. Good value for money.
Parking: there is a hotel-owned underground parking garage (for a fee) reachable directly by elevator or stairs, however with only a dozen of slots. With a bit of luck, one can find also a free parking slot on the nearby streets.
(-) Carpet. Small fridge in the room might be useful, particularly in summer. Very basic amenities.

Lorraine and helen were great from the start always very helpful we stayd for a few days for work.rooms were clean and beds comfortable