Premier Inn Kendal Central

Overall a great stay, room was lovely, clean, comfortable and had a lovely view. We are in the restaurant for our evening meal and breakfast and was happy with both.

We stayed in a Premier Plus accessible room for two nights while visiting family and were very comfortable. There was a fridge, Nespresso machine, and an armchair and foot stool as well as a huge bed. The bathroom was huge and the bath had low sides and loads of safety handles which was what we needed. The only disadvantage was the shower curtain - I find some water always goes through the gap and onto the floor, and hate hows the curtain sticks to you! We didn't eat in the restaurant in the evening but did enjoy two very good breakfasts. We didn't have time for any sightseeing or shopping but the hotel is in a really central position if that's what you've come to Jersey for.

We stay at premier inns quite often on our travels but this is one we will not stop at again. This is a little unfair really as there was nothing wrong with the actual hotel. The rooms were clean, modern and roomy. The staff were friendly and helpful, our problem was with The Brewers Fayre.
We booked a table earlier and when the time came we went and joined a queue at the desk to give our room number and get a table. They were so understaffed that we actually stood there for a good ten minutes before anyone came. We were then sent to a table by an ill fitting window on an exceptionally cold night and both felt very shivery and uncomfortable. The lack lustre staff did not try and find us anywhere else. I can somewhat understand their attitude as they were all under a lot of pressure as the staff numbers as aforementioned, were few. However, when you are dealing with the general public surely you should at least try to be helpful and cheerful.
Then our food came out, which was well below par. I ordered Katsu curry, it was the same chicken goujons as the starter, put on top of rice, with sauce and a few onions. It was obviously microwaved, the rice nearest the chicken was warm but underneath it was absolutely cold. My husband had cottage pie, which was burnt on the bottom. We are not moaners and as I said earlier, we stay at premiers quite often and have the meal deals but have never experienced anything quite like this before. I suppose if you are visiting Kings Lynn, I would suggest stay at the premier but find somewhere else to eat. I also suggest that more staff are employed in the Brewers Fayre and then perhaps there would be happier staff and customers that could experience customer satisfaction.

Pretty much what you would expect from Premier Inn: Clean, spacious comfortable room. Parking readily available in a substantial car park, with electric vehicle charging points on site. However, the Brewers Fayre where meals were served was well below par. There were clearly insufficient numbers of staff on shift, and although they did their best, they were clearly struggling. Delays in waiting for food items to be replenished at Breakfast, and both Coffee machines were either not working or needed to be refilled. The problems were exacerbated by non-residents also attending for breakfast, putting further pressure on the already stretched staff.

Really surprised how bad this was
Room tired bed hard pillows flat , bathroom extractor fan full of dust and not working
Evening meal service very slow Morning breakfast service all over the place missing food items from the full breakfast menu dirty cups underwhelming choice on the continental selection,
No lifts in our section of the hotel
£14 pound charge for overnight parking !!

Visited in mid- November for a 3-day business trip.

Greeted by Dom on reception, who was a star throughout our stay - friendly and helpful, a credit to Premier Inn.

Had meal deals at the neighbouring Brewer’s Fayre. Evening meals were good, wide selection of food available, all good quality, generally good service. Breakfast was a bit regimented - got a bit fed up of being herded to particular seating areas in a large restaurant, seemingly just for the staff’s convenience. Breakfast selection generally good.

During my stay at the Premier Inn, from check-in to departure, the Duty Manager — Mario (I believe) — was outstanding. He was consistently helpful, cheerful, and exceptionally courteous throughout my visit.

Staff members like him truly elevate the guest experience. He is an absolute credit to the team.

We found this place to have very friendly and helpful staff, it's clean, comfortable, ideally situated for the town, car park is small but there are lots of nearby places to park.

Couldn't fault the restaurant, food was excellent, good prices and lovely staff creating a homely atmosphere.

We've stayed at many places in Kendal but the premier inn is somewhere we will stay again.

overall the experience of jersey was lovely, the room and some of the staff were very polite and helpful my only reason for 3/5 is due to us having a early flight on our last morning ( of which was changed by easyjet ) meant we had already paid for breakfast but was denied any cold food as we had to leave at 6am and the breakfast was already laid out ready for 630am. the morning breakfast staff were very unhelpful.

This was our third visit to this very conveniently located hotel. The next generation rooms are a noticeable improvement on an already good room design. We had one of the premier plus rooms, with a walk in shower bathroom and comfy lounge chairs as well as a very comfy bed. Really quiet and restful. Would strongly recommend a stay here.

One of the nicest Premier Inns I have stayed in. Quiet comfy room that looked to have been recently refurbished.

It is a little way from Kings Lynn centre but it's a nice walk along the bank of the Great OUse.

Bad point.
Lovely new rooms, following refurbishment but NO DESK just small round table. Most occupants midweek are workers who often need a desk to do reports etc.

Good points.
Great staff as normal.
Car parking free, unlike some Premier inns.
Proper pub and restaurant, not like the soulless Premier Inn restaurants.

All in all it does the job.
Keep the pub and restaurant and put back a decent table.

We had no heating in the room. Spoke to reception on 1st night. They couldn't rectify it. They just offered a free breakfast. They told us maintenance would sort it the following day. When we returned the following evening around 9pm ish. It still hadn't been rectified the room was still very cold. Yet again my husband went to reception where he was told maintenance don't work weekends. The receptionist then offered another room or we could have heaters

Kendal Premier Plus rooms 224 x generally very worn with little sign of ongoing maintenance, tv not working, towel door hooks pulled off wall etc. room 225, well where to start…carpets stained and dirty, I kept my shoes on. Comfy room chair missing, just a small foot stall in corner of the room, desk chair missing, had been replaced with a very old, stains black office chair, presumably from the hotel reception are. Generally a very very tired room. I soon realised why there were signs of long term black mold around the shower tray, the bathroom extractor fan was 90% locked by fluff and dusk, I removed a lot from the extractor so at least the damp air was being removed,
(Pic attached after my cleaning) not something I would expect to need to do. That bed, very surprisingly for Premier Inn, was not the best. Generally maintenance seem to be a very big ongoing issue with this hotel. We were not by any means the only people with problems.
Though I must say that the 2 staff members, who were covering the restaurant, reception and the whole hotel were excellent and very hard working, it’s a shame they were so let down by their corporation employer.
I have in the last year stayed at close to a dozen Premier Inns across the Uk. This hotel rooms were most definitely NOT up to the basic standards of the Premier Inns corporate standards, and as confirmed by the hotel staff not fit to rent…. Notes to this has been added by the hotel staff onto their company computer system.
Line most British people, I really don’t like to complain, but this needed to be said…..
I’m keenly awaiting a response from Premier Inn he’d office, but I won’t hold my breath.

Very good stay. Fairly cheap in comparison to other local hotels. Great location in the middle of everything. Easy to check out, just drop your room key card in a box.

Room was clean. Would have preferred a shower, as the bath was a bit steep to climb out off.

However as you have to ask reception to have your room cleaned, it would be nice to provide more plastic bags for you to bag up your rubbish to leave outside the room.

Breakfast was nice (available M-F 6.30-10.30 S-S 7.00-11.00), however a few items not available some mornings (bananas, hot chocolate and pancakes). It was easy even to upgrade one night to have dinner (cheaper than eating out around the area).

Wifi was terrible, you have to upgrade for £5 a day if not in Premier Plus room. Room was a little stuffy without air con on.

Only realised after stay that the Premier Plus rooms have better Wifi and a fridge. However, unsure if the family rooms are available as a Premier Plus.

Leah is probably the best premier inn employee I have come across, another level of excellence! And I stay in a PI 4 days a week !!!

Leah, a pleasure!!

Arrived with no one on desk. I had to hunt around pub for reception staff. She said use desk button which was up high and no sign on desk to say ring bell. Had night of people stomping upstairs so very broken sleep. I thought ok nice break fast to look forward to but no. Only 2 eggs and 2 hash browns out. Stood for 15 mins with a plate in my hand . Restaurant was not even busy. Mess everywhere. Bar filled with dirty food plates . Hash browns on the door. I told staff who did not tidy but just walked past mess. Was asked to sit down and they will give me a shout. 15 mins later still no word. Eventually got some hot food and when leaving still hash browns left on floor need food cart and lots of dirty table and plates everywhere. After this room key stopped working.... Rang complaints line we can give you a 10 pound refund on your £120 stay........ Don't think I'll every recommend to anyone ever again

Great location. Plenty of restaueants around. 5 minute walk to the bus station. Room good what is expected from a premier inn. Clean. Only negative room could have had a 2 seeter sofa in to sit on. Plenty of room for one. Great shops around you. Very quiet at night. Had good night sleeps. Stayed for 7 nights and would highly recommend staying here

We stayed here for a long weekend and were very happy it was a perfect location and the staff were very helpful and friendly and we would go back .

We were in a basic room, number 226 and you get what you pay for. Room was clean and the bed was comfortable. This room looks onto the middle of the building which made it very dark and you could not open the window so was very stuffy. Air con made the room freezing. The toilet paper and holder would not have been out of place in a public toilet and if you want your room cleaned you have to ask. As we were only staying for three nights and were out the majority of the time we did not bother but we thought that at least the teas, coffees, toilet roll and towels would have been topped up every day. That is not much to ask for paying customers. We didn't eat there so can't comment on the food. Gentleman that checked us in was friendly. Reception unmanned when we left at 12pm so we just left the key. We would not stay again.