Premier Inn London Kensington - Olympia

Our stay was a bad experience. The first room we were given was on the 1st floor and had a strong smell of damp and mold. On the second day, we requested a room change, but unfortunately the room on the 2nd floor had the same issue. In general, there was an unpleasant smell throughout the entire hotel. In addition, the room windows could not be opened, so there was no option to ventilate the room. The carpets on the floor also smelled bad, which seriously affected our stay in a negative way. The only positive aspect of the hotel was its location close to the metro.

Séjour impeccable

!Do not stay bad experience!
Stayed here for 3 nights had no hot water rooms not tidy to standard expectations from Premier Inn rubbish on floor beds not made looked like they had been slept in already staff not friendly or understanding of the situation told us to complain to a number they wrote on a card and offered us a free breakfast which we were happy with at the time giving they had promised the showers would be working on our second day but we turned up to breakfast in the morning the queue was ridiculous but we was not told to book in advance breakfast was cold and not edible personally I have rang the number they have given me and I’m now waiting to hopefully get a refund for hygiene purposes this is unacceptable and the matter will be taken further if a refund isn’t provided

Terrible dirty towels no hot water staff rude and no interest breakfast was overwhelming and queuing for ages. Never again.

No hot water for a shower, forced to get cold shower. Offered complementary breakfast but so did every other guest and they did not advise us to book breakfast ahead of time. Sink was blocked so was also unable to use sink without it overflowing.

I needed a hotel room in London for 1 night; I didn't mind not being in Central London but wanted somewhere near a tube station. As always now I first check Premier Inn and found this hotel. Fantastic price so I booked it - the Arnos Grove underground station is about a 7 minute walk from the hotel. I checked in using the self service; my room was spotless, clean and modern. Bathroom also spotless. Slept really well, didn't hear any from other guests or from outside. For the price it was brilliant, I paid under £50 and couldn't fault the hotel. Arsenal Football stadium is just a few stops away on the same line so easy to get to and from; central London is about 30 minutes away on the underground. There is an Aldi just round the corner from the hotel along with a tiny Morrisons shop; a large retail park is about a 15 minute walk away.
Highly recommend.

Very happy with the tam specially Bibi very kind ,professional and made us feel like home .
My little daughter loved her so much

First class service at Premier Inn, New Southgate.
Team were friendly and check in was quick and easy.
Room was clean and beds super comfortable.

We were staying for 2 nights and taking in the usual London highlights and a concert at nearby Alexandra Palace.

Breakfast was a choice of continental or full English with ample choice, well cooked and choice of teas, coffees and cold drinks with free refills.

I ate in restaurant one evening due to family member not feeling great and had their burger with fries and slaw. Great meal at a reasonable price.

The team, as mentioned were fantastic, really friendly and helpful.

Highly recommend

A good location for where we were going. Calm, friendly hotel. The room was spotless. The staff were friendly and helpful. Special mention to Bibi, lovely lady.

When we arrived the lady on reception was rude and seemed like she didn’t want to be there. The Wi-Fi was down and she asked us to pay in cash. I don’t carry that much cash on me. The next day we went out and when we came back our key card wouldn’t work had to queue to get it reset. My daughter went out in the evening. She arrived back around midnight. Her key card wouldn’t work. She went to reception. Told them the name on the booking. The staff on reception said it was not the name. Refused her entry. Luckily she rang me and woke me up so I could go down and let her in. Must have the same issue as the morning with the other key card. She was very upset. I also had paid for an early check in. But due to delayed trains we didn’t get in until 3.30pm. I asked if the early check could be refunded and the rude receptionist said no way. Also the shower needs looking at because it didnt work properly.

This is my forth time staying at the Premier inn Paddington Basin this year.
The location is great if your portal station is London Paddington and it's nice to be on the Basin away from all the traffic, but with a few nice eateries.
The hotel is warm and friendly and the staff are welcoming.
The rooms are basic but comfortable as one would expect from Premier Inn.
It is a little pricey for a Premier Inn but I guess this is taking into account the location. I will be back as it is very convenient.

Worst night stay ever family above kids banged on the ceiling hours complain nothing done next morning same again ask for refund nothing done from a long train journey to have no sleep horrid stay

Don't touch this hotel. I stayed for 5 days while working for a client and was bitten whilst in bed on 4 consecutive nights. The hotel said that I must have brought the bugs in as there were no signs of bugs! Obviously not as I hadn't been bitten before I arrived, nor after I left, so it doesn't take a genious to figure that one out.

Location easy to find. Friendly staff. Room had everything we needed including nice towels & tea/coffee tray. Option to restock coffee & tea during our stay using items set out in easy to locate trays in foyer. Really good choice at breakfast & tasted great!

Staff very friendly especially Koyel who was extra helpful. Visit spoilt by no hot water for our 2 night stay which was out of hotel’s remit but we were promised a full stay refund as compensation which was very reasonable.

Had a qr code to do self check in but got a hostile response from a colleague there. Then when checked in got told that the hotel had no hot water & was told that it would be back on by late afternoon. Next morning still no hot water. Unacceptable!

This hotel was amazing. We are both disabled to a hotel close to Paddington station was a must. Literally just across the road and our experience with all staff was excellent.

Bibi was exceptional in resolving a problem with my reservation, which allowed me to sleep after a night of work. Thank you.

Decent sleep, not the best but its a premier prison...u cant open a window.. food on a 4/5... breakfast hit n miss, bar very expensive but thats southern... 7.25 a pint of madri thats £4 in the north.. why.... cos the south need to take more..

Stayed one night. Decided to eat in restaurant, wasn’t busy but staff couldn’t cope. Very slow, not friendly either. Bedroom had a very noisy vent, no instructions for a/c either. Mentioned it to reception in morning. Manager advised I email customer relations who were utterly useless when I did email them, infact weeks later I am still waiting further reply which clearly isn’t coming! Like most businesses staff make up answers and aren’t trained. Stayed in numerous Premier Inns and this is definitely the worst from my experience.