Premier Inn Southampton City Centre - West Quay

Great location a few min walk from airport with great transport links. The room was a good size and comfortable. There were extra pillows, a vending machine, parking, and luggage storage. Check in is at 3pm, and we were able to check in at 2:30, and check out is 12pm, leaving time for a lie in.

Richard on reception very welcoming . Check in was effortless and quick. Room great
Pub and food great no complaints at all

Plenty of parking, clean rooms, friendly staff, decent Beefeater restaurant next door. Handy supermarket also close by.

Richard and Lorraine were great , very friendly and made sure I’d input my car registration into the car parking system. Richard reminded me of the meal deal offer which I took and booked my time for breakfast. Great service, thank you both very much.

This company does not like disabled people. Despite my phoning to tell them I needed a walk in shower we were given a bath. Apparently they only have one accessible room and it was booked when we arrived. I wasn't told this on the phone. They said they couldn't guarantee but never mentioned there was no hope in hell.

Genuinely impressed by the overall value for money. The location is incredibly convenient—just a short distance from the airport—making it perfect for a quick stopover or an easy start to a longer trip.

The staff were consistently attentive and welcoming, always ready to help with a smile. It really added a warm touch to the stay. The hotel itself has clearly benefited from its recent refurbishment; everything looks fresh, modern, and very well maintained.

The room was clean, comfortable, and equipped with all the commodities I needed for a smooth and relaxing stay.

Highly recommended for those looking for a hassle-free, comfortable, and great-value stay!

These guys checked me in quick and got stuff sorted when needed. Lorraine ann and richard are great and deserve a raise!.

Friendly and helpful staff (Richard and Lorraine), room very clean and tidy. Location easy to find, and plenty of free parking.

Receptionist Lorraine and richard are two welcoming people and very helpful to customers relations x always use premier inn hotels , this one in Southend 8 times and can't beat the welcoming and advice given by the receptionist x

I had a really nice experience on my stay at this Hotel, it is the second time this year, the staff is very friendly and helpful and food is delicious.
Thank you very much to Richard and Lorraine for looking after us and i am looking forward ti our next stay at this place.

Richard and Lorraine were so friendly and helpful when I checked in - room very clean and a great breakfast next door too!

Best premier inn we have stayed in will be back.
Many thanks to the Lorraine & Richard for many us very welcome.
What was even better was that the carpark was free and the food was on the doorstep with great deals to be had.

Chaotic check-in. One machine out of order, another would not process the reservation, leaving staff to handle a very long queue, while guests waited in a tatty reception area. On the plus side, the room was OK, and the breakfast excellent.

Just stayed one night, rather disappointed with our stay, we have previously stayed here and never had a bad experience, this time its different, our room was cold and not properly prepared and smelled of smoke, the windows were open. The toilet seat did not fit well and made a clicking noise, we asked for another room and this was provided, disappointing was the bathroom again this has a smell, the shower is very poor and the extractor fan doesn’t work and the door handles are coming off.

We paid extra for the Premier Plus room.
Online it showed the bathroom as having a walk in shower which as my partner has joint problems and we are pensioners, we thought would be perfect. However our room still had a bath in which you have to climb into, and the only difference was a glass screen and updated toiletries.
The toilet roll holder was barely fixed to the wall, and could have come off at any time.
Not what I expected for the extra money, and the Ultimate WiFi was hit and miss.
I would not waste my money on the so called extras next time. We were disappointed.

Our stay at the Premier Inn was great. The rooms were comfortable, and everything was well looked after. Tahmid gave solid service both in the restaurant and at reception friendly, quick, and helpful throughout our stay.

Stayed for 1 night after a long drive to the airport before flying the following day.
We were initially greeted by a very welcoming and friendly staff who was helpful. Our check in was very quick and simple.
The room was lovely and clean with all necessary facilities (and easy access to extra tea/coffees for the room)
We had a lovely night sleep and simple check out in the morning.
We also used the parking facilities for the 5 days we are away, this was a reasonable price which went directly into a donation box for charity which i thought was a lovely idea and would definitely encourage me to use premier inn for future :)

I had a fantastic stay at this hotel. The rooms were clean and comfortable, the staff were very welcoming, and the location was perfect—just a short walk to West Quay Shopping Centre. I’d definitely stay here again

Great room, great service, great breakfast, and best of all the shower was the best I've had in a while.
Overall, perfect for what I needed for a couple of nights.

Lorraine & Richard were very professional and friendly. I tend to stay once a month througj work and always feel welcome