Premier Inn Bournemouth Central

I cannot describe how far below standard Premier Inn standards this place is. I have a Business Booker account with Premier Inn and stay 1 or 2 nights every week, this place needs to be deleted from their portfolio and shut down, it is truly dreadful.

Forgetting the obvious things that other reviews say about no parking, terrible food, no Aircon and poor standards of cleaning, for me (staying in December) no heating in the rooms (and I do mean plural because I had to change due to the noise coming from the floor above) is unforgivable. To walk into two separate rooms, both of them having their windows wide open so there resemble a fridge and to have no form of heating apart from a tiny in adequate oil heater is simply diabolical. On top of that to reiterate, terrible standards of cleaning and poor decoration. The televisions in both of the rooms, were set to a volume that I could not even detect what was being said is ridiculous but that is clearly only because all of the walls and floors are Way for thin because I could honestly hear the ants walking around in the room above me. There are several Premier Inn in Bournemouth, and all of the others range from good to excellent, this place rates 0 out of 10. Once again, I will be requesting a full refund from Premier Inn business accounts, as there is no way I will be playing paying for this stay.

We had a very bad experience not been looked after by the Premier Inn as they advertise on TV causing us to come home early of the pain $400 for the weekend included the car park free outside that was a fortune

We had the best experience at the Premier Inn Central Bournemouth. We booked 5 rooms as a family to celebrate my daughter’s graduation taking place at The Pavilion across the road. The hotel was perfectly located for this but also for everything Bournemouth has to offer; the pier, beaches, gardens, bars, restaurants and shopping. The price for the best rooms was great value for money and breakfast was great. The rooms were clean, well stocked and so well sound proofed. We had the best nights sleep. Beds, quilts and pillows were spotless and top quality. Two of our rooms were booked for 2 nights and Miguel on Reception made the whole experience simple and stress free. I can’t thank him enough.

A perfect hotel for family stays
We went as a family with grandchildren in tow. The rooms were perfect and fine for our needs , clean and tidy. The staff were helpful and accommodating.
The attached restaurant was great for our needs. The staff were very friendly and the menu suited the children too. We used it for both breakfast and dinner and enjoyed the food. Thanks to Emil and Sheila who looked after us so well

This was an enquiry, before booking. Lucy made a really stressful situation into a comforting relaxing experience. She listened to my concerns, showed complete empathy and was able to assist with no hassle.

I wish all managers had these skills.
She is one in a million!!! 👌

I recently stayed at this hotel and it was a really comfortable stay. The hotel staff was super welcoming as well, Especially Gita who went out of her way to answer all our questions. Definitely recommend for everyone

Brilliant service, 10/10 rooms super clean and tidy can’t complain. Easy parking and great location.super friendly staff.

Nothing or then looks run down but you can tell all workers are doing the best they can and going above and beyond
Lady on reception I think her name was Beth was amazing with us in the morning

Great stay at Boston premier inn, very friendly and welcoming staff, particularly friendly lady on reception Beth. Rooms were very clean and comfortable

Lovely atmosphere
Very Friendly staff attentive
Good value for money
Closet to family
Close to Town Centre Food available close to the hotel

rooms were lovely and clean, had a yummy breakfast across the road.
staff were so lovely and kind, even did the raffle in the main entrance

I've stayed in a tonne of Premier Inns over the UK due to the nature of my work, but in this instance I popped down to visit a couple of friends. Miguel takes the crown for the best service I've received in a PI to date. Accommodating, friendly, personal and funny. A real pleasure to stay and I will return. Huge thanks to Miguel and the team!

There is NO heating at all at this hotel, or so the man in front desk told us, we had none in our room and was given an oil heater that took hours to even start to warm the room, there is also no parking which does state on site however directions for car park to use are useless. Breakfast was a shambles, no fresh food and 1 coffee machine broken and 1 empty, tables not cleared or cleaned. Wallpaper hanging off walls in corridors. I have stayed in many premier inns over the years and this has to be worst yet. I have 5 more different locations booked over the next few months at premier inns but am now reconsidering my choice in hotels. This hotel was not modern, clean or comfortable.

Stinking Body Odour Bed Linen.

After driving late to hotel was looking forwards to chilling out and having a good night's sleep, oh was I going to be disappointed.

After settling down to sleep I was woken by a foul smell of BO sweat as I snuggled into the duvet.

This ruined my whole night's sleep as could do nothing to change the situation as my family were sound asleep.

Checked in morning to see what smell was and found a stinking sweaty mattress protector. I complained to reception and they said they could do nothing and I had to make a formal complaint on website.

I did ask what policy was for changing mattress protector and was told this was changed every 28days. Receptionist would not say when my rooms cover was last changed other than she would speak with housekeeping.

Honestly the stench was awful and smelt of stale BO.

I have raised a complaint with Premier Inn.

Excellent food,,very happy so friendly. is so nice would recommend going there really good value for your money.xxxxx

We booked for 2 nights, the hotel was exceptionally clean. We had a family room which was perfect
The restaurant and food quality was amazing and Miguel went above and beyond for us he is a true asset to the hotel
Most definitely would book again such a pleasant experience thank you Miguel and staff keep up the great work

Have stayed at various Premier Inns but this one is the best. The location is perfect. The rooms are lovely , staff are very attentive ,go above and beyond. It was lovely to see Miguel the manager having met him previously at another hotel, one of the nicest men you could meet, genuinely interested in his customers, interacting with them and getting to know them rather than sitting in an office. I look forward to coming back in the future.

I received brilliant service by Sheila at breakfast she was very helpful and polite and couldn’t ask for a better service

The hotel is lovely, the location is great just by town and the beach with plenty to do around! We had a lovely welcome from Miguel who went above and beyond to make our stay amazing, the room was stunning I didn’t even know premier inn did rooms this nice! The view from the window was gorgeous, it’s just a shame you can’t go onto the balcony! Overall I’d highly recommend and a huge thank you to Miguel for making our stay so amazing!

Disgusted! £240 for a 2 night stay! If I had a van I would have slept in it! Room and bathroom outdated and smelly! Shower looked and smelled urine stained! Restaurant Ha! Again a cook who can’t poach an egg! More Brittania than Premier! A race to the the bottom! Close it