Premier Inn London Brentford

Came first the rugby as we have done yearly and usually it’s very good. They usually have Eastern European staff who were great and helpful. They’ve clearly opted for cheap now instead of quality, the staff now are below par, rude and gang up on customers. Typical London now. We will not use this hotel again. Tbh they don’t even have water in the rooms! Cheap and dreary

The reception staff are extremely helpful and considerate and make the stay especially enjoyable. Nothing is too much trouble for them. I needed a last-minute booking and found Sobia and Ajita so helpful. I think the personal touch makes the stay feel like being in a small family-run hotel because they really care about the guests.

Polite, courteous, thoughtful, professional. I was highly impressed.

The room was clean, warm and large with a new bathroom, it seemed, and a very comfortable bed.

Good evening!

We, Premier Inn Bexleyheath Room 116, would like to give a big Shout Out to all Staff in Operation from the Cleaning Team to Catering & Reception

But our Special Shout Out goes to Sobia who’s been extremely Professional, Helpful, Friendly.
Sobia relates, communicates very well with Customers.
We feel there isn’t anything , Premier Inn Hotel-related, Sobia is not deliver in.

Big Thank you to Sobia and Teams at Premier Inn Bexleyheath Room.

Thank you,

Kind Regards!

Room 116

The hotel generally was Ok but a little tired but the cleanliness of out room was not good this time we have stated in many Premier inns I've rrh years and always found they are good value for money

Karolina and Melinda the best service. Very good breakfeast There was very kind person and very polite.My experience in that hotel is good. I recomand to my friemd.

Fabulous stay at Premier Inn Kew Bridge.
Beautifully clean. Staff ho above and beyond at all times and the breakfast was 1st class.
Will definitely stay again.

We didn’t stay in the hotel for this instance but went as walk in for breakfast at their restaurant. The food was not as well prepared as previous visits but I understand as I assume only few staff are there and cater numbers of guests, still though food was good. I’m writing this review to commend one outstanding staff named JENNY. You see how she tries hard in order to assist and serve her customers. It’s nice to see hard working staff like her and be appreciated in simple way we can.

Sadly, like the last Premier Inn I stayed in 2 weeks ago, the attention to detail has gone. Chipped furniture, heavily stained upholstery, and maintenance faults abound (one example given). I had to believe rooms due to very noisy aircon (basically sounded like the last stages of a bath draining every 10 minutes) and when I was moved to another floor the bathroom floor was so warped you could bounce on it. The plug by the bedside, that was hang in about of the wall was both shoddy and worrying.

Sadly this is likely my last stay in a PI and I’ll be closing my business account. Until things improve they really aren’t worth the cost now and there are better independent options out there.

The really sad thing is he is… I was one of the first guests to stop in this hotel when it opened. It’s like all g goodbye to an old friend, even if it is part of a chain.

Nice, clean hotel room. We had a few questions in regards to the breakfast and it was dealt with by a lovely woman called Tsvetelima who was ince and polite

I have been to this hotel many times and it is getting worse on every visit. Where do I start:
Rooms: They are dirty, more dust than an abandoned house, this is thick dust along the skirting boards and carpet, base of the beds hasn't seen a duster for an age, the windows are filthy (probably never cleaned since it was built) both inside and out, on the outside of the windows you have pigeon droppings. Room smells musty. The mattress should be replaced as dips in the centre and is very uncomfortable.
Bathroom: There is mould, taps with a lot of limescale, broken or ruined bath panels.
Hallways: Smells musty and then you have the strong smell of weed.
Restaurant: You have sticky tables, cutlery not clean. I had a mixed grill (something you can't get wrong) the steak smelt off, the sausage you know had been reheated from breakfast (and still not warm), egg white not cooked and still runny.
Staff: Reception staff (when about) can be friendly. Cleaners occasionally speak but mostly on there phones in a foreign language. Restaurant staff simply wow. You have the transgender (each to there own, I have no problem) who wears a dirty, untidy blue wig (definitely not professional looking), supposedly runs the restaurant, has excuses for a lot of things not on the menu, I asked for a coffee but was told I couldn't have one as the machine was turned off and wouldn't be ready for another hour (even though they had been there since 2pm they couldn't flick a switch).
Overall the hotel needs a major refurb, properly trained staff. I paid £245 for 3 nights and was a total waste of money. Next time I will pay extra and go to the Marriott

Rooms clean and tidy staff were helpfull and polite the breakfast was varied with choice of hot and cold beverages. Evening meal was reasonably priced and tasty.

Friendly staff, happy to help, rooms were easy to locate, smelt and looked clean on arrival.
Easy check in and out.
Car parking was discounted and quite alot of spaces.

The hotel lacks in cleanliness.
Carpet and windows were very dirty.
The reception staff almost invisible at all times and had no one to raise this issue with.
The breakfast was delicious and children could enjoy their breakfast for free.
Lunch and dinner menu can definitely be improved.
Will be nice to see the breakfast chef AINSLEY cooking for lunch and dinner, maybe adding his ideas to the menu.

Clean and welcoming hotel, with good breakfast and parking facilities. Excellent front desk service. Easy access to Ealing and onwards to London. Stayed multiple times for access to Wembley stadium.

All the staff I met were friendly and helpful. The communal areas were clean and fresh. My room was clean, smelt fresh and was inviting. I had a good nights sleep and the bathroom was well equipped and the shower was very powerful, with the right temperature water. All in all a good stay, excellent location and my room was quiet. Hope to return soon.

The hotel is so lovely and friendly especially Sorina who looked after us at breakfast very friendly, helpful and efficient with looking after us :)

Another fantastic stay at Premier inn Brentford! - The staff are always so friendly and accommodating.., nothing is ever too much trouble.
Big shout out to Ainsley who always cooks a superb breakfast!.. absolutely delicious! 👌🏼🍳

Had a lovely stay at Premier Inn London Bexleyheath. The rooms were nice and clean, and we received a warm welcome at reception from Sobia, whose friendly smile made the check-in process absolutely smooth and pleasant. The food was excellent — the sea bass and pancakes were absolutely delicious, and with the 2-for-1 meal deal, it’s a no-brainer. Highly recommended!

Good size rooms, Excellent service especially in the restaurant where Jenny was very helpful and made you feel welcome.

JULIANA WAS THE BEST STAF I MEET IN PREMIER INN HOTEL IN BRENT FORD SHE WAS VERY HELPFUL LADY VERY POLITE
SHE WAS EXCELLENT.