Premier Inn Chester Central North

I’ve stayed in quite a few of these hotels but have to say this was the best. Room staff and breakfast all fantastic nothing too much bother! My husband hummed and hawed about booking breakfast but so glad we did it made our break x. Wished we’d booked extra night! We will be back’

The room it self was shabby. A strange stain on a chair which we didnt use, scuffs and stains on the wall and an awful smell of urine in the bathroom. The views of the bins were not ideal either. Don't think I would stay again unless I could guarantee a clean room.
Staff were gorgeous, breakfast good and the bar / check in area is great - i loved the swap box for books and the spare toiletries for charity.

The girls here are the friendliest & welcoming you will find. I have been staying here while working away from home for the past year+ & have been made to feel like family. Always met with a smile, some top-notch banter & nothing is ever to much bother. Rooms are spacious, the food is delicious & filling. Can't thank the girls enough for my experience during my stays. If you are planning to stay in Berwick upon Tweed do yourself a massive favour book here.

Good atmosphere with friendly staff
Very clean room
Great value for money
Excellent location with good restaurants nearby

Pleasant stay, warm and comfortable accommodation, good breakfast and evening meal deal. Pleasant staff. Convenient location.

The staff make the hotel, The room was good and Wifi good. Noise between floor levels need some improvment, it sounded like a horse above my room, this was with diffent people.

I’d like to say a big thank you to the team at Premier Inn Berwick-upon-Tweed for their great customer service during our stay. The staff were friendly, helpful, and made us feel very welcome from the moment we arrived.
Our room was clean, comfortable, and perfect for a relaxing break. Both breakfast and dinner were amazing—great quality and plenty of choice.
I would happily recommend this hotel to anyone. It’s genuinely the best hotel I’ve stayed in, and we’ll definitely be returning!

So the hotel is in a good location and the staff were very friendly but…… the room was akin to the temperature of the sun and nothing could be done apparently. We were told that an engineer had been requested “some time ago” and were offered a fan. It was nearly impossible to sleep both nights even out of the bed sheets - I would not risk this place again - the windows are sealed in the room so no option to get any air. If you like sleeping in a sauna this hotel is for you!

Very lovely premier inn, different from other premier inns. Enjoyed our stay. Staff are very friendly. Breakfast just normal. Room was clean and spacious.

Probably the best Premier Inn I've ever been to. Everything was new & clean & all of the staff were so friendly and helpful.

A great hotel, always a fantastic option when in Berwick, we will be back and look forward to knowing the room and facilities will be satisfactory

Very good experience at this handily placed Premier Inn, within a quiet area of the town centre. A friendly welcome on arrival, allocated a ground floor room. Everything worked well in the room, which was clean and well equipped. Those with mobility issues might find the location at the bottom of the town a bit of a challenge, but we managed fine - a town bus stops opposite and taxis are plentiful. Recommended.

brilliant location for berwick right next to the free car park, means you do not need to carry your bags etc up the big hill. the staff were very friendly especially susan who made us feel very welcome. Hotel was clean and tidy and was decent value for money.

Been to a lot of premier inns but this must be the best we have stopped in.the staff are absolutely brilliant so friendly and welcoming, nothing was a problem. Stopped two nights and had meal deals both nights and the food was amazing and we'll worth the money, I had pick your own toppings pizza one night and it was the size of a dart board, with fresh ingredients . Premier inn seems to have attracted so nice places on bridge street where it is including a micro brewery which has great drinks. Fifty yards away is the beautiful river tweed with great views and a friendly seal .Berwick is full of very friendly people and well worth a few nights stay. We will definitely be returning to the premier inn here and throughly recommend it

Lovely premier inn stayed here a few times nice and clean
Staff always friendly. Breakfast is fine just the normal things .Never had evening meal so I cant comment .Will definitely return

It was an awesome stay in Premier Inn and a very good idea to stop in Berwick upon Tweed before our Scotland trip. The hotel has a perfect location and quality service.

Customer service poor - staff not friendly or welcoming and do not know how to smile when customer arrives. Questioned why I needed an extra towel, when leaving and I said ‘thank you’ I was ignored while she carried on playing on her phoned. Service at evening meal was not good - waited 40 minutes, the meals were left a further 10 minutes on the pass - we had to go to staff to ask about this. They then brought the food which was dried up and congealed - we refused this an went elsewhere to eat.

Outstanding. Hard to believe it’s a Premier Inn. Staff gave a 5* welcome and the room was immaculate. It didn’t feel like a big chain hotel and we would highly recommend if staying in the area.

Great central location near the walls, and some nice pubs and restaurants. But quiet. Usual well laid out room, with excellent bed. Shower worked fine. There was air conditioning. Breakfast was normal standard, with particularly nice veggie sausages, cooked on request. Our bags were stored the next morning as our train was in the afternoon.

There was a phone for a taxi company in the lobby (unfortunately when we tried to use it, there was a wait of more than an hour for all taxi companies to the station, so we ended up pulling our heavy suitcases uphill to get there).

The bathroom wasn't cleaned to the usual standards for a Premier Inn. In particular the shower shelf was rather grubby, and the soap dispenser in the bathroom had a unpleasant black gunge just under the spray (which came off fairly easily).

The Air Con though OK most of the time didn't go below 19 degrees and that was rather hot for us at night, with quite a thick duvet.

Stayed here 2 - 5 September for the second time, didn't disappoint again, staff are friendly and helpful, nothing a problem for them, Susan the duty manager is a total asset to the company chatty, friendly and could get a laugh with her, any requests completed without an issue. Room was great, spotlessly clean, food was good, breakfast plentiful and fresh. Would recommend this hotel, possibly one the best Premier Inns around. 5 Stars. Will definitely be back.