Premier Inn Birmingham Cc Exchange Square

Friendly staff, comfortable rooms and close to the Christmas market and other things to do.

We stay at the Premier Inn every year when we come over from our place in Spain. Always greeted by the fabulously attentive staff on reception.
This year, Zoe was on duty most of our stay and her hospitality was superb!
Great breakfast too!
Always a pleasure staying here!

Stayed here with my wife for one night. We booked the dinner and breakfast deal for £29.99 each. This is great value for money.

Checkin was so easy. Frendly and polite staff. The room was good. It was clean and had everything you'd expect. The bed was so comfortable. The bathroom had a good shower and was clean.

The dinner choices were good, and the food quality was great. Served by friendly attentive staff.

The breakfast was of good quality. I had the full English. There were cerials on offer, tea/coffee, and fruit juice. You can have the Continental for slightly less.

Overall, this Premier Inn scored maximum points for me. I don't usually give top scores on my reviews, but I felt this one deserved it. Some people will undoubtedly complain about the parking but hey, you're in Birmingham City Centre, so dont expect the car park to be next door to the hotel !

I can definitely recommend staying here, and don't forget the dinner and breakfast offer !

Very pleasant hotel, staff were very friendly and helpful.
We stayed as a family and the hotel had left a small Christmas gift wrapped for my son, which was a nice touch.
The restaurant was much better than many Premier Inns, a good quality steak restaurant and nicely decorated.
Convenient location for walking into Birmingham city centre and only about 10 minutes walk from New Street Station.

Location- I wouldn't have wanted to walk to there on my own.
Rooms- I was disappointed with the cleanliness of the room (dirty skirting boards, rusty hand wash bottles in the bathroom).
It was quiet and the bed was comfortable!

Great hotel. Really easy to get to off the A38(M) & Aston expressway. Parked in the NCP Londonderry and a 4 minute walk from there, if that. Nice drop of prosecco on arrival. Bonus.
Room excellent, comfortable, with all new fixtures & fittings. Shower excellent.
Very short walk to some great bars & the Xmas markets.
One tip, I hope the bar adjoined was just having an off day. Awfully understaffed and poor.

I had a very comfortable stay and great location. Great service from the Premier Inn reception team of Latin, Terri and Sarah.

Lovely comfortable stay .Nice sized clean room . Friendly staff especially Abu
who had a warm welcome for us and was extremely helpful.
Great location for the retail park as well as a quick ride on the train (station only 3minutes walk away ) into the centre of Birmingham.

Great location, we are here for the German Christmas market and it’s just round the corner, very calm, well ran friendly staff. Room is great for what we needed, somewhere to drop our Xmas shopping and a comfy bed for the night. Great value for money given its location. You are right in the centre and just outside is a Wetherspoons and a Sainsbury’s. Very clean! Staff do a top job! Big shout to Milly Mae on reception greeted with a smile and a warming welcome, always makes you feel so much better when u get to a hotel after a long trip and the staff greet you with kindness! She stored our luggage securely as we arrived very early, and we were able to check in a little earlier as I needed to change my shoes. She went above and beyond and made us feel looked after. Husband requested a room with a bath and we got that too! Felt very spoilt for what we paid! I had read the last couple of reviews and was abit apprehensive however we had a complete opposite experience will defo stay again if coming to the area

amazing experience would recommend to anybody staying in Birmingham ! team worked so hard to make everyone happy !!! reception team a credit and room spotless

Wonderful experience for all the family. Kids were really looked after by staff who were so helpful. Room and bathroom were excellent. Breakfast was brilliant value for all the family too. I will definitely book again.

Greeted by an extremely efficient, helpful and delightful receptionist Vicky.
Vicky pleasant and helpful solving any problems we had

Good location… but that’s where the good ends. Abrupt staff, hot rooms, terrible WiFi, and breakfast being packed away well before breakfast finished.

I have stayed at this Hotel several times. A special mention for Abu in reception who sorted my room change, no hassle.

Best break fast in town too.

This Premier Inn is by far the best I've stayed in.
The beds are seriously comfortable
The service in all departments was superb
The breakfast was exceptionally good.
Thanks everyone keep it up.

We had always stay at this Premier Inn location city centre exchange square. Always been please with everything except this time. So at the start they had given us an QR code for checking in via the kiosk you would've think it's straight forward. How wrong can it be. We enter all the details at the kiosk terminal, and at the very end it didn't work. So we had to go through the same thing via the desk check in. Then as we stay the first night we didn't as for room cleaning the next day so it was fine, until we as for the room to be cleaned after 2nd night. When we cane back from our outings we noticed the floor hasn't been hover and the toilet roll hasn't been replenish. We had to go to the reception to ask for some toilet roll. After the 3rd night we asked for the room to be clean again cos the next day was my birthday, I like to have a fresh clean room. We went out for breakfast just before 09:30am and didn't returned until gone 16:30pm and our room still hasn't been clean. That was most disappointing, as we left that morning the housekeeping cart are already on our floor. And as we are staying in the Premier plus room we don't expect to be clean last on their list. Taking consideration we've been out for 7 hours already. We wanted to relaxed before our dinner. But leave us no choice to just go our leave our room to be clean. On the last day we had no handsoap left to use as they haven't replenish the soap in the bottle. We had to use our own shower gel to clean our hands. We never had problems before. But this time the housekeeping really have let us down in big time.

We enjoyed the stay. It was warm, comfortable and safe. The staffs were nice and helpful. I will recommend this for everyone.

The staff were friendly and welcoming. Kelly was very professional and caring.
The room was immaculate, although extra glasses would be appreciated instead of just 2 glass mugs. There were no herbal/caffeine free fruit tea bags but Kelly was able to remedy this for me. Bathroom facilities were great and the powerful shower was lovely and hot.
We opted for the meal deal. The evening meal was really good, although the expedition of service was a little too slow.
Breakfast the next morning was outstanding. Lots of options on offer and the cooked breakfast was delicious, hot and plentiful.
Would definitely recommend.

Recent stay following a trip to Cadbury World. Parking was easy, nearby multi story some 5 mins walk away. This was free as Birmingham City Council offer free parking for blue badge holders. Staff extremely friendly and helpful. Check in was seamless. Room extremely spacious and very clean.
Breakfast was a highlight. Excellent food selection both hot & cold , hot buffet was was piping hot and fully stocked. Overall a very pleasing stay, great location, clean hotel with helpful & friendly staff throughout.

Premier Inn with very welcoming staff
Very clean and tidy eating area witch was well set out
Rooms with very quiet air conditioning units