Premier Inn Edinburgh Cc Royal Mile

From the outside it looked like a normal
Premier Inn. On check in it was apparent that they were very short staffed as it took ages for anybody to respond to the buzzer (all the self serve check in desks were out of order).

The room - it was awful. Filthy threadbare carpet, marked walls, black mould in corners of room and in the windows.

I had to make several trips to reception as the 2nd key card wasn’t working, the third bed hadn’t even been made so I made it myself but the sheets had blood on so I had to request a clean set. There was no toilet roll and only one towel between three of us for two nights. Some of the electric sockets didn’t work and all the housing had come away from the wall so it wouldn’t have been safe for children.

I paid extra for a ‘room with a view’. The view consisted of the Edinburgh Council offices and a row of homeless people living in tents.

It cost around £550 for two nights which was robbery. I think joining the homeless in a tent would have been no worse.

Never again will I use Premier Inn.

Not our first visit to Newcraighall and, hopefully, not our last. As always, service was great. The hotel is in a great position, just across the road from a park and ride, making a trip into Edinburgh very easy. On our first morning, the breakfast room was incredibly busy as it was a Scottish Bank holiday. The two ladies working in there were brilliant. They were completely calm, friendly, cheerful and totally unflappable, providing an excellent, freshly cooked breakfast in a very clean and tidy environment for everyone. Well done to them.

A great location, the train station for Edinburgh city centre is a short walk away and only a 10 minute train.
The atmosphere is friendly and pleasant.
The rooms are clean and comfortable.
The value for money is really good- breakfast is also great with lots of choice available for anyone.
There is limited noise as it is a quiet location.
The service for breakfast and reception was exceptional- really helpful, polite and friendly making it a really pleasant stay.
Would recommend and would visit again.

The check-in was poor. We were eventually served by duty manager, who was very mumbled and couldn't wait to pass us our room key and move on. Our room was very poor as we'd paid for Premier plus room. It wasn't clean, there were marks on desk area where a spill hadn't been cleaned up. The fridge and kettle were dirty. The headboard has a piece missing. The bed was lumpy and squeaked every time I moved. I went down to reception to see if we could have a better room. Eventually after a long wait someone came to reception and I was told we could move rooms the following day as they were fully booked. Not a lot we could do but spend the night in the allocated room. Something in roof space was noisy all through the night. In the morning the young lady on reception was very helpful and assured us she would sort another room for when we returned. On returning we were given a new room. Much cleaner but still a lumpy bed!!
Stopped 3 nights in total for our Ruby wedding anniversary. At breakfast the food was ok but service was poor with one member of staff behind counter more interested in his mobile phone. Question mark over hygiene practices. We had stopped at this hotel 2 years previously and had a wonderful stay. What has happened? We have stopped at many Premier inns over many years but this has been the worst experience ever and I question whether we will ever stay at a Premier Inn ever again. Really spoilt what should have been a wonderful time. Maybe AIRBNB next time.

AVOID! THE WORST HOTEL ANYONE COULD STAY IN!
I would give this hotel minus stars if I could. Absolutely filthy hotel.

During our stay, we encountered several issues that significantly impacted the quality of our visit:
List of issues below:
1) The room was not properly cleaned upon arrival. The bathroom had visible mould, and the linens were stained.
2) Paint peeling on walls, skirting board, laminate pealing and burn marks on shelf and desk.
3) Stains on carpets and chairs.
4) Headboard torn.
5) No hot water from sink tap.
6) Damp above window and air conditioning vent
7) Dirty walls & bathroom bin.
8) Mould in bathroom and around window.
9) Chip on bathroom sink
10) Dirty hard child's bed with dirty stained bedding.
11) Rude staff (lady who works from 3pm onwards refused to change bedding as she said there was no point as all the bedding is the same.
We would have moved hotels but as it was half term there wasn't any availability elsewhere.
After raising our concerns we did get a full refund.

Very disappointing. The bedroom had thick dust in the corners. The white sealant around the bath/shower was stained black and the grouting was black with dirt. There was dirt in the corners of the bathroom also. The corridor (3rd floor) did not appear to be clean and fresh.
I wont be back.

Perfect location for shopping , Christmas Markets and everything else in between. Great breakfast. Indian restaurant next door is amazing but you need to book

Arrived and were greeted with a friendly welcome from Wendy at reception. We were checked in quickly , she was full of lots of helpful transport information and local knowledge about great restaurants in Musselburgh. We ate at Parrilla Argentinian for dinner it was 10/10. The room was basic but comfortable and clean, nice bedding and fluffy towels.
We decided to have breakfast in the morning and for £10.99 it’s a bargain, considering a Starbucks and a croissant would cost £7. The breakfast ladies were very attentive and the food was fresh and piping hot, lots of choice. Lisa I think her name was made us feel very welcome and was so chatty.

Travelled to Edinburgh for the Christmas market. The Hub has a central location, clean rooms and fabulous breakfast.
Great value for money.

We chose Premier Inn for an easy drive to experience, ample parking on the Saturday night. Very welcoming and lovely staff at check-in and at the morning's breakfast. Would recommend

Great welcome at reception booked our breakfast time room clean and a great night's sleep shower good.
Breakfast excellent the staff were very helpful sort all requests checked for alleges.
Very tasty well cooked food well presented really enjoyed our breakfasts

I wouldn't go back to a Premier Hub, booked for myself and 3 other family members, my mother being 85 and couldn't believe we were £80.00 each so £160.00 per room and it didn't even have a window, the bed was right up against the wall so have to climb over the other person if you need to get up through the night, definitely a room for 1 person, and I don't think that you should have hotel rooms without windows!!!!

Clean comfortable hotel. Very friendly staff, especially the lady who cooks the breakfast. Managed to stay calm under pressure and cheery despite customers waiting for certain breakfast items to be cooked. The breakfast was really nice. The breakfast room could probably be a bit bigger.

my third visit in this hotel. Really value for money this time had a really spacious room, perfectly adequate for my needs clean and fresh and a perfect location just minutes walk from the tram stop on Princess Street. The breakfast is perfectly adequate, free tea and coffee throughout the day, there are juices available breakfast with a selection of pastries and cereal And fruit. Would recommend this hotel perfect location from Princess Street and Great value for money.

I did not realise that premier inn hub seems to be a level below a premier inn, carpets filthy, decoration in rooms has happened but not very well. There is only a full blackout blind, no sheer blind so you are either in full fire of the Travelodge across the street or you have no window. We always love a premier inn as you know what you are getting, this is not the same

The desk is unmanned most of the time, generally there seemed to be a shortage of staff.
Our room was on the fist floor and was level with a staff smoking area. The net curtain was on the floor and the dark curtains had to be closed all the time making the room very dark. There is mould in the bathroom and generally the rooms are tired. The premier inn in Princes Street is a much better option.

The location is great , very near the main station and many of the famous tourist attractions. Great view from our room.
Rooms are well appointed with comfortable beds, extra pillows and bedding available. Tea/coffee making facilities, good bathroom with bath and shower and plenty of room to store/hang clothes.
Breakfast here is great and great value for money bearing in mind that just one coffee and a pastry in this highly priced area could set you you back £7-15! Breakfasts are huge here, eat as much as you like continental and full English available for £10.99!
Premier inns are always great value for money as they are usually in great central locations, they are clean and comfortable.

Location was good for tourists for the city centre with some close bars/attractions.
However on arrival we were given a room which belonged to someone else, luckily we were not the type of people to take advantage but I would be unimpressed if it was my room someone else had been given, no disrespect to the reception staff as this is likely to happen at times and it was sorted very quickly.

However the bedroom once we entered, the bathroom was full of black mould by the bath, with mould and blood stains on the roof, with mould also evident by the window stills. Generally unclean due to this and unleaded at the room considering premiere in is a usually respectable business and normally very clean.

Same as most Premiere Inn hotels. good reception, great nights sleep and food was also good. The attached pub does great food but it does get very busy with the locals due to it's popularity so I would suggest booking ahead if you plan to have an evening meal.

Great location for the royal mile. Nice breakfast also chef did us poached eggs very nice of them . Had one member of staff who was a bit straight faced and didn't appear welcoming. But all others were helpful . Arrived to only one towel so had to ask more as we are a couple.Bathroom needs attention as there was quite a lot of mould around the bath , and smelt a little damp. Only four coat hangers between us.