Premier Inn London Chiswick

Great food the chef was friendly and all the food was hot and tasty!

Hotel is very nice and tidy and the restaurant is clean.

Good location and staff was very good, full service. The room was not quite what we hoped for, quite moist/moldy unfortunately... we asked for new room but the hotel was fully booked. Breakfast was good, kids happy. We got to go very early one day and the fixed muffin and juice/coffe.

I just want to say that there are some of those you meet who cater for your needs in this business whom you love and those whom leave a disappointment 😞 The younger females within the restaurant were rude and uncaring natured and I believe need better training for thier mannerisms ect,But that's my only complaint as this hotel is great otherwise,The managers are fantastic and very business like,But this one woman sisay she was amazing and made me feel special shes so loving and kind and one of the hardest workers thier that made my stay that extra special, I hope shes given a promotion she deserves it and I would say this hotel would not be so great a stay without her.

In my personal experience, I would strongly advise not staying at this Premier Inn under any circumstances. During my visit, 8 cars — including mine — were smashed in on the same night in the car park right beside the hotel. When I spoke to the manager, I was told this has happened before, which means this is a recurring and known problem.

Despite knowing this, the hotel offers no warnings, no visible security, and no clear signage explaining that the car park is operated by a third party. Guests are left believing the parking is part of the hotel — until something goes wrong.

What shocked me even more was the hotel’s response. There was no help, no empathy, and no sense of responsibility whatsoever. Premier Inn immediately distanced themselves and left guests to deal with the damage entirely on their own.

Based on how this incident was handled, and the fact that the hotel seems aware of ongoing break-ins, I personally would not stay at this location again — and I will be extremely cautious about using any Premier Inn in the future. If something happens to you or your vehicle, in my experience, you will receive no support at all.

For your own safety, money, and peace of mind, I would strongly recommend staying elsewhere.

The room was clean, comfortable and incredibly quiet. Staff were ultra helpful, friendly and welcoming. It's the second time I have stayed here for business purposes and wouldn't hesitate to book again. Food was great.

This hotel surprised me. The staff were so welcoming and efficient. The young man at the desk at check in very quick. The room was massive, clean and cosy. The breakfast this morning was delicious with so much to choose from. The cost of room and breakfast about £75 ish which was amazing. I will defo get a premier inn again 😊

My mum and I were booked to go to the o2 and stayed at this hotel which was the perfect distance from the o2. The hotel was very clean as well as the room. The staff were really friendly and sweet who helped us with all questions. Overall it was a really lovely stay and the breakfast was really lovely which made it well worth it.

I regularly stay in Premier Inn hotels for business and have used dozens over the last couple of decades (see other reviews).

They can generally be relied upon to be clean, quiet and friendly, all delivered at a reasonable price.

Canning Town, unfortunately, is one of the exceptions in this chain.

The reception area appeared smart, modern as usual. But the corridors were in a poor state of repair. One of the two lifts near my room was not working with the surround and ceiling above removed - wires hanging out of the ceiling. It appeared that this had been the case for some time rather than a recent occurrence.

Once in the room, the heating kept cutting out, the sink plug had some horrible looking detritus clogging it and there was mould around the shower door and screen.

I cannot review the restaurant as, having seen the state of the room, I chose to grab something from the local Sainsburys rather than chance eating in the hotel. Unfortunately there were very few options for eating in the local area.

Would not stay in this hotel again.

The staff Smriti was really very friendly. Hard working. Helped us with whatever we needed. She does an excellent job. She is an asset to this hotel.

Overall 4/5. Most people know what to expect from a Premier Inn. Location is 10 minutes walk from Chiswick High Street and is ideal if driving. Hotel layout is odd, building is back to front. The reception desk is 2 floors up. Its a bit of a maze of corridors to get in and dosent have that welcoming feeling most hotels have. Everything else is functional and room is a good size.

Avoid!!!
We should have been given a clean room that didn't smell of smoke, particularly as we had our two young children with us. Also, hot water for showers would have been nice.

We stayed at this hotel for a couple of weeks and had a fantastic experience. The property was clean and well maintained throughout our stay. Check-in was smooth, and the staff at the front desk were very pleasant and helpful.

A special thank-you to Sisay in the restaurant—she was wonderful and took great care of us every day. Warm, attentive, and professional, she remembered our preferences and always made us feel welcome. We also appreciated the excellent housekeeping; Florentine kept our room spotless and made us feel right at home.

Overall, outstanding service and a comfortable stay. Highly recommended!

Good value for money. Room was very quiet despite being next to a busy roundabout and major roads. Easy to walk to Chiswick high street where there are plenty of places to eat and an assortment of other shops including Tesco express and Sainsbury's.

If you're looking for somewhere to stay for a gig at the O2, this is a great location. We've stayed here multiple times and will continue to do so.
Sadly though, if you value sleep you're not likely to get any if you're closer to the tracks. I've been find before but we must have been on a different side of the hotel. This time I was woken up every hour or so by trains going past. Staff were friendly as always and helped us when we were given an accessible room. I don't know why but it's the third time in a row at a Premier Inn We've been given an accessible room when we don't need one, and we just don't like them.

Friendly staff, quiet room. Comfortable stay. Good breakfast. Only minus is shower curtain doesn't fit properly so floor gets wet in bathroom.

Lovely hotel, right next to the tube and bus station so easy access into London. Staff are all friendly and nothing was too much trouble, the breakfast in the morning was also amazing, fresh and even my friend egg still had a runny yellow, not like rubber like some places I've stayed after being under the lights for too long. Great choice of continental too. Room was clean and tidy and smelt clean. Definitely stay again in the future.

Great location for going to the O2 or anywhere around the Greenwich area. Underground station & bus station was within a short walking distance from the hotel. Atmosphere of the hotel was welcoming, friendly & relaxing. Cleanliness of reception/restaurant/bar/ lift areas were very clean too.
Staff were very friendly & welcoming at breakfast time.
They asked about any allergies & explained where the breakfast selections were:
(Drinks, cereals, fruits, pastries, & hot food of full English -sausages bacon, beans, fried egg, mushrooms, tomatoes, hash browns etc.)
Noise level at the hotel, was very low, as couldn’t hear any of the traffic from outside of the hotel & from inside of my room.
Rooms were spacious, pleasant & clean. Beds were extremely comfortable 10/10 (including pillows)
Facilities in the premier plus rooms were good (arm chair & foot stool, mini fridge with 2X bottles of water, coffee machine with 4 pods & a tea selection of tea sachets ( Earl grey/ mint)
Snacks could have been slightly better of a small packet of biscuits (short bread/cookie) or crisps. ( catering for allergies- such as gluten free)
Value for money, slightly overpriced for 1 night’s stay, which I booked months in advance.
( booked in March to stay in November) I did also include extras, of early check in & breakfast. I arrived at the hotel around 12:30 & early check in started from 11am, my room was also ready when I arrived.

Overall I had a very pleasant stay at this hotel & would definitely recommend it.

Standard P Inn set in a good location for leafy middle class area. Abundance of shops pubs restaurants and transport links all within a 10-15 min walk. Tip 1 - ample car parking spaces if needed. Tip 2 - bus 533 around the corner takes less than 10 minutes to Hammersmith tube unlike bus 190 which was recommended by reception as this bus take 45 mins from the same stop.

basic room, comfy bed & quite despite busy road outside. Allergy options at breakfast, just need to ask for Free From menu.

Good Location, Breakfast is fine. Only one point that I asked to put drinking water for my third night, but no one put it there. As they have less staff, so hard to follow up. Also I went to event and pay a lots during my stay