Premier Inn London City - Tower Hill

Hotels
Premier Inn
8.6 (108 reviews)
22 - 24 Prescott Street,Tower Hill,Greater London , London , GB

Facilities

Parking
Air conditioning
Restaurant
Breakfast available (surcharge)

Review Highlights

Pros:
Helpful, friendly staff (named: Anmol, Maria, Cristina, etc.)
Rooms described as very clean / immaculately clean
Good location — ~10 min walk to Tower Bridge and near transport
Spacious family rooms and comfortable beds
Good breakfast
In-room fridge, coffee machine and kettle
Good value for money
Cons:
Heating failures / cold rooms and cold showers reported
Reception/administrative service failed to resolve some issues (reservation amendments, heating complaints)
Evening dining area is small/cramped
Wi‑Fi limited unless paid upgrade
Occasional missing amenities (e.g., no tissues in room)

Categories

Cleanliness
1
Multiple guests describe rooms as very clean or immaculately clean; one minor note about missing tissues.
Service
1
Strong positive mentions for staff (Anmol, Maria, Cristina, others) for warmth and helpfulness, though some reception/administrative issues were reported.
Location
1
Repeatedly noted as convenient and walkable to Tower Bridge and near transport; location considered a key plus.
Room Quality
1
Mixed: several guests had spacious, quiet, comfortable rooms with amenities, but there are notable reports of cold rooms, heating failures and cold showers.
Amenities
1
Rooms include fridge, coffee machine and kettle; breakfast facilities are good but evening dining is cramped and Wi‑Fi was complained about (pay upgrade option).
Value for Money
1
Multiple reviewers called the hotel good value or superb value for money, especially for families.
Food and Beverage
1
Breakfast frequently praised; dinner available but evening dining space is limited — overall mixed but not strongly positive or negative.
Overall Experience
1
Many guests enjoyed a pleasant stay thanks to location and staff, but some stays were marred by heating and administrative problems, producing a mixed overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-31 15:04

Property Description

Experience the perfect blend of comfort and convenience at Premier Inn Tower Hill.

Unbeatable Location
Discover iconic landmarks just a stroll away! From the Tower of London to St Paul’s Cathedral, immerse yourself in the rich history and vibrant culture that London has to offer.

Comfortable Retreat
After a day of exploration, unwind in our spacious rooms designed for relaxation. Our extra-comfy beds ensure a restful night's sleep, so you’re recharged for the adventures ahead.

Friendly Atmosphere
Enjoy exceptional service provided by our welcoming team, dedicated to making your stay memorable. Whether you need local tips or assistance, we’re here to help!

Don’t miss out on an unforgettable stay in the heart of London—book your room today!

Important information:

Minories Car Park - E1 8LP - 150m away. Approx 150 spaces, including 5 disabled bays. Height restriction: 2.0m, Cost: Mon-Fri: 6:00am-7:00pm - 2 GBP per hour. Sat: 6:00am-1:30pm - 2 GBP per hour. All other times - 2 GBP per visit.
5 minutes walk from Tower of London and Tower Bridge. Exit Tower Hill tube station towards Tower Gateway DLR. Turn left into Minories road, follow road to the right into Goodmans Yard. Continue straight into Prescot Street Hotel is on the right after the church.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 108 reviews
Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
N
natashaaT5137OB Solo travel
10
Premier Inn
Pros:

This hotel provided an exceptional stay. The breakfast was not only satisfactory but also delectable. I was pleasantly surprised by the extensive range of amenities offered. The accommodations were comfortable, and the manager, Marius, was exceptional helpful. Overall, it was a memorable and enjoyable experience at a reputable hotel.

2025-12-02 via Tripadvisor
J
juliepB5775GP NONE
10
Exceeded Expectations
Pros:

Exceeded our expectations.
The price for a Friday night in London was good.
Staff were amazing, helpful and friendly.
Clean and tidy everywhere.
Breakfast was good choice.
Free hot drinks to have in or take out, free bottles of water in room.

2025-12-01 via Tripadvisor
8
892davej Couples Sheffield, South Yorkshire, England
10
Compact Room with everything you need.
Pros:

Helpful staff as expected from a Premier Inn. The room is compact, but is clean & comfy and has everything you need.
Booked breakfast for 9:30. It was very hectic, but the staff were on it keeping everything stocked up.

2025-11-30 via Tripadvisor
Q
Q903ZCdavidc NONE Greystones, County Wicklow
10
All good.
Pros:

Very warm, clean comfortable and functional room. It was quite small, but as I was alone, it was fine. Breakfast was very good and the location of the hotel is excellent. Staff were helpful and friendly. Check in and out was very efficient.

2025-11-27 via Tripadvisor
8
816sapnat NONE
10
Perfect facility for a one night stay
Pros:

Welcoming reception. Friendly staff. Support 24/7. Complimentary coffee. Room was clean and cosy. Interior was not outdated, very modern with electrical buttons to function the room. No problems at all. I would come back.

2025-11-25 via Tripadvisor
J
jamilaha55 Family
10
Wonderful stay!
Pros:

Arrived at the hotel room in very good clean condition.
Staffs was extremelly helpful and made the stay more relaxing.
Had an amazing stay in this hotel.
Highly recommend!

2025-11-25 via Tripadvisor
J
JuliaBaz2854 Business
10
Highly recommend!
Pros:

I had a great stay. The room was big, immaculately clean and very quiet. And, the best bit - the most warm welcome from Anmol at the front desk. So polite, a big smile and genuine warmth. An absolute star!

2025-11-24 via Tripadvisor
3
350daminis Family London, England
10
Professional and Caring Staff
Pros:

“My stay at the hotel was wonderful. The staff were polite and attentive, and I want to especially mention Anmol Singh for his outstanding hospitality. He was professional, kind, and always ready to assist. Thank you for making my stay comfortable!

2025-11-24 via Tripadvisor
S
sabinay941 Family
10
M
Pros:

I booked a room at that the above hotel.
Had a lovely experience all staff were there for any support. I will be surely booking again as my little family enjoyed the stay.

2025-11-24 via Tripadvisor
I
Inspire46263680613 Family
10
Excellent
Pros:

Excellent service, very good hotel, good breakfast, good location for local food around, easy walking distance to tower bridge,

2025-11-24 via Tripadvisor
T
timhQ690HA Family
10
Great value, excellent facilities.
Pros:

Excellent stay, clean, comfortable facilities, friendly and helpful staff. Well located and overall great value for money.

2025-11-23 via Tripadvisor
E
E6821REmarions Couples
2
Choose a different hotel!!!!
Pros:

Awful experience! On the coldest week of the year, our heating in the room was not working. It was actually blowing in cold air!!
We complained to staff on reception 3 times, and they did not resolve the issue, or offer us an alternative room.
Would NOT stay here again.
I recommend choosing a different hotel, if thinking if staying in London City!!
I certainly will be 😡

2025-11-22 via Tripadvisor
A
AlexA612 Couples
10
Great experience
Pros:

Great experience. Excellent service from Maria and niko. Very welcoming. Looking forward to our stay. Premier inn uxbridge is the best

2025-11-22 via Tripadvisor
8
854sabenap Friends getaway
10
Niko
Pros:

Fantastic customer service from Niko. Always has a lovely smile and is very warm and friendly. We are loyalty happy customers. X

2025-11-22 via Tripadvisor
V
vicmfvieira Business
6
Team need training
Pros:

The hotel was ok, but very unhappy with administrative service. It's impossible to get anything amended in your reservation.

2025-11-21 via Tripadvisor
A
Angelawalker7744 Family Ayia Napa, Famagusta District
10
Great stay, friendly and helpful staff. Amazing beds and bedding, slept like babies as always
Pros:

Visited from Cyprus and chose to stay at Uxbridge Premier Inn due to its excellent transport links and amenities available on the door step.
Wendy was friendly and cooked a great breakfast. Kurtis was very helpful.

2025-11-21 via Tripadvisor
D
DayTrip63430224193 Business
10
excellent service at reception despite IT issue
Pros:

Today we arrive with an unexpected IT issue. Nicol take us to out room and explain to us are we are the first people for check in today and apologise for the inconvenience, Room is clean and welcome set up. Hotel is with very good clean environment and close to my office.

2025-11-19 via Tripadvisor
9
9Tailors Couples Knowle, Solihull, West Midlands, England
10
Great place to stay
Pros:

Excellent super clean room & bathroom. Comfortable bed. Welcoming staff. Good that bar open late. Tasty breakfast. Will visit again!

2025-11-19 via Tripadvisor
K
K60BFpeters NONE
10
All around a great place to stay!
Pros:

Great place to stay! Amazing location with clean, cosy and warm rooms. Warming and welcoming team and atmosphere. Close to bus and underground networks.

2025-11-18 via Tripadvisor
2
23betty NONE Nottingham, Nottinghamshire, England
10
Good Value hotel
Pros:

This hotel is a really good value option if you are happy with a small but clean and comfortable room. We paid extra for the 'larger' room but they are still quite compact. The hotel was in a great location for us and had a nice atmosphere. Breakfast on the first day was excellent and really good value for money, unfortunately on the second day it was very busy and they struggled to top up food, cutlery, crockery etc.
We would stay here again as it was good value, clean and well located.

2025-11-17 via Tripadvisor