Premier Inn London Woolwich Royal Arsenal

The lovely lady who helped us check in was extremely friendly and helpful and the rooms and whole hotel very clean. Breakfast was plentiful and fresh and was constantly being replenished.

We saw Radiohead at the O2 arena and this hotel is perfect and convenient. The queue for the tube was miles long for going back into London which made our trip back to our hotel so easy. We just jumped in the number 161 bus and were home in just 25 mins from when we got out of the stadium. A perfect place to stay for the venue .

Rooms were tidy and very spacious. The hotel is in a great location and very easy to get to. The staff were lovely in particular Sharon who was very helpful. The price was great value and I would definitely come back if I was going to magazine again in London.

One of the best and clean hotel in Woolwich arsenal the rooms are clean services 100 percent on point, when you visit ask of (Sharon) she was nice and welcoming if you ever find yourself at the hotel ask of her. Also the view that over looks the Woolwich dockyard is wonderful, wheelchair access is available among other things. And before I forget they are currently doing some children charity work so please do not forget to donate please guys.

One of the worst experiences staying in a hotel, checked in on a very cold night and the room heater wasn’t working, I couldn’t sleep because the room was cold and had to trigger my partners asthma, reported, wrote an email complained about it and nothing was done. Not a good experience at all

Nice modern hotel, great position just two minutes from Woolwich tube station and 4 mins from Woolwich Arsenal DLR station. Ideal for walking along the Thames path or exploring the Woolwich Arsenal complex. Slightly further out of the Centre but most places accessible in around 20 mins by tube.

Extremely helpful staff, nothing was too much trouble. Great service, clean rooms and good facilities. I would recommend a stay at this hotel 🙂

Room was way too hot when asked for heating to be turned down on 2nd night worker said she would do this but laughed at me, at 2.30am husband went down again and worked did turn it down but took ages to cool down enough to sleep ruined the experience. If advertising aircon make it good enough to be effective.
Location was good and room was clean.

The Premier Inn Royal Arsenal was a convenient and well-connected base for our stay. Its location was excellent, with great transport links including the Underground, the Elizabeth Line, and even an Uber Boat station nearby. The high street was within easy reach and offered a variety of shops.

However, the breakfast didn’t quite meet the standard I’ve experienced at other Premier Inns. On the first day, the eggs had some chewy bits, the bananas were overripe, there was no hot chocolate available, and the coffee was only lukewarm.

Normally you can rely on a Premier Inn to give a good room at a reasonable price. However, this was not the case here.

Good lord it was like sleeping (or trying to) in a sauna. The room was incredibly hot and humid. The ventilation simply did not seem to work. Normally, I would have opened a window, but this had been locked shut and the handle removed (not sure at all why).

Definitely not the good night expected!

Price location service 5 stars

Was very dissapointed with this hotel, I usually love Premier Inn wherever we visit and therefore don't usually bother reading reviews before booking. On arrival there were 2 self check in machines that were out of order, the staff on reception didn't even bother to look up so I tried to check in on my PI app but eventually the receptionist did ask if we had a reservation but it felt like we were a inconvenience. Once at our room, the smell of stale cigarettes was horrendous. And unable to open the window at all as no handle (it had been removed). Tried popping out and leaving the air con on but that just meant we returned to a cold and smelly room. It was late so we climbed into bed, and one of the reasons I book PI is because the extras beds in family rooms are good with proper mattresses so it didn't dissapoint in this area. This is a noisy hotel though, lots of banging and residual noise from the floor above (again not something that is usually a problem with PI). At breakfast the staff were really friendly but sadly 3 staff to seat people, take payments, clear tables, top up food, cook food, clear plates, load the dishwasher, empty dishwasher etc etc safe to say there was a lot of waiting around for things but the poor staff were working very very hard. Food was nice though. Final thought, ignore the directions from the app, we were on foot from the station and it wanted to take us well beyond where the hotel was actually located.

Useful things to note, very close to the tube station and the uber boats into Central London, close to the Acosta Centre, and there is a Lidl over the road.

Convenient to LCY, just two stops past on the DLR, it made a good alternative to the more expensive Excel arena area. Room the typical Premier Inn layout and design feels fresh still. Kind service. Some odour issues around must in our room, but this cleared out quickly when we turned on the aircon. Would consider again if needed the location.

The hotel is easily accessible by the subway and buses. The room is spacious. Tea and coffee with milk and sugar are readily available both inside the room and in the lobby. Mugs and spoons are provided.

However, the rubbish bins should have been emptied every day. The flush button was not easy to be pushed and the flush was not strong enough.

This place is a failed experiment in “how few staff can we get away with having for a hotel”.

There are two check in machines. One was broken so we had to queue for the other.

It spits out one key. There’s no machine to get duplicates and you need it both to operate the lift and lights in the room (other cards don’t work). So I leave my family sitting in the dark while I go back to the car for our luggage.

The tv remote control was out of battery, but we couldn’t find someone to replace it on our first try.

The shower leaks: it sprays water directly sideways past the shower curtain into the room. Noticed this in the morning, but there was no one to tell at check out and housekeeping obviously don’t check it so the next people will have the same issue.

There’s no bin in the lobby, is that to save on cleaners too? So leave smelly rubbish in your room, or just on the floor in the lobby like someone else did.

We stayed for one night, as we had an appointment at a London Hospital and travelled from the coast. The hotel stay helped to break the journey & allowed a lay in before the early start we had from there

Le séjour a été très confortable. L’hôtel est très propre. Le personnel est très agréable. Le petit déjeuner est très bon. La situation géographique de l’hôtel est top proche du métro et QUARTIER très agréable avec des commerces à proximité.

The price point is excellent. The entire hotel was clean and quiet. The service was top-notch: staff never made me feel like a burden and always helped me quickly and attentively.

I stayed here in August 2025 for approximately one week while visiting family. It was steps away from the underground/metro and light rail, and about 30-40 minutes by direct train from Heathrow. It's extremely easy to get downtown or to regional or national trains (as easy as the Tube can be).

While the immediately adjacent corner is under construction, there's lots of nice things in the surrounding area. There's also a ton of food and culture - this neighbourhood is like Brooklyn, New York or Scarborough in Toronto.

I'm so pleased that I've broken my rule and signed up for their app. I'll be staying here when I visit London from now on.

Always a joy to come back. Hotel has been well maintained over the years. Delivers on whatever is promised. WiFi has both free and paid options. Breakfast options are good and there are alternatives close by.
Cool place to stay anytime.

Good location for access into London via Elizabeth Line. Booking & check in very easy. Comfy rooms. Hotel and bar staff were very friendly and very helpful. Would use this hotel again

Service und Frühstück war ok. Nette personal!
Aber sehr schmutziges Zimmer !