Premier Inn Southampton - Cumberland Place

Great location near London Bridge, but good value as well. Is a quaint hotel, fitting in with the architecture. Handy to get to the South Bank area, but also near to London Bridge and Waterloo to get around London. Like all Premier Inns very high standard of bed that you can expect at all hotels. Comfortable. Would recommend.

Brilliant staff who went out of their way to make me feel comfortable and safe. A special mention to Chris who was fantastic and made my experience checking in excellent. He explained the policies around how they ensure solo travellers (in particular female guests) feel safe and what he makes sure is put into practice for people staying at the hotel. He couldn't have been more knowledgeable and reassuring. He clearly really cares about the customers experience and safety at the hotel. What a fantastic person to be in that role and representing your company. Thank you again.

Great value for money. Excellent breakfast. Would definitely stay again. Good location. We had a lovely time. Only critism was there was one person on the desk at check in time. Which took ages to do. He was very nice, but could have done with an extra staff member.

Staff were 1st class polite, friendly and extremely helpful. The hotel had a very friendly atmosphere, our room was super clean and very comfortable. 100% value for money. Breakfast was in another level, we've done a few buffet breakfast and they've been poor to say the least, however Southport premier inn was fantastic. Staff were very good keeping a steady supply of fresh items. Excellent

Great location, right next to borough market. Staff very accommodating and polite. Clean room, as always at prem inn. Early morning delivery lorries woke my partner but I slept through!!

downstairs had a lovely atmosphere and we were made very welcomed by the staff who were excellent throughout, especially Chris who went above and beyond for us

Staff were very helpful and polite. Ate in the restaurant when we arrived and breakfast following morning.
Perhaps check rooms more regularly as light over sink and extractor not working

We had a very enjoyable stay. The staff were all very welcoming and helpful. The 3 rooms we had were all clean and the beds were very comfortable. We all had a good night's sleep followed by a very tasty breakfast. Free parking on site.

I chose to stay at a premier inn because they have in the past always done what it promises to do but this occasion was poor most staff couldn't be bothered and when I asked the chambermaid for clean cups I was waved away like a piece of dirt because she was too busy having a chat on the phone

The hotel is in a great location, with paid car parking just behind it. Not a long walk into the heart of the centre. Breakfast was very good. Staff were friendly. The corridor on my floor did have an unpleasant smell but that's the only negative I could think of.

We stay at the premier inn Cumberland Place hotel everytime we visit from Plymouth, which is about five to six times a year. The hotel is always clean and well kept and the staff are always very professional and willing to help with any issues particularly Chris who has been very helpful on several occasions.

Excellent stay, great value, atmosphere, and a lovely room. Short walk from the town centre. The evening meal was sensational (med sea bass), and the restaurant service was superb, special thanks to my waiter Europ who was extra helpful and friendly.

We stayed here for one night and it was perfect. Easy parking in a multi-storey car park just around the corner. Quick self check in service, there was a young lady there to help. Our room was very clean and spacious and nice and quiet. The restaurant in the ground floor was excellent. Plenty of seating, we had the meal deal for breakfast and dinner at a very good price, so much choice and the food was lovely. We cannot say enough positive things about this hotel.

Everything was ok so much rubbish out the front no shelter for smokers and the bathroom was dirty hair in the sink around the taps but the staff are so nice

I stayed with a large group of friends (we all booked out our own rooms). The stay went without a hitch, it was a great location for where we wanted to be. My room layout was a bit whacky compared to other premiers I've stayed in, but that's not really an issue.

My only issue was that I had late check-out (for 12pm) and my room key was de-activated whilst I was in the middle of taking my things to my car, at 1125, so way before actual checkout time, and I couldn't access the hotel or my room. I've never had this happen with regular checkout at 10am so I'm putting it down to this being a fairly new system, and luckily I had only a few more things to grab, so one more trip and I was done, but I wasn't very impressed that my key was de-activated before I was ready to leave, and before my checkout time, but it wasn't enough to ruin the experience.

All in all, it was a great trip!

Came here and was simple check in, clean, comfy, only issue was the second card was not linked to the room so we couldn’t get in with that card which was annoying!

Excellent stay have been several times never disappointed would recommend
Staying again in December looking forward to the lovely shower

Location :- the hotel is located on the main road with no parking. Although theres two car parks at the back of the hotel where you park. Also on street parking is available.

Staff :- The young girl on the main reception was on her phone when I checked in. Literally waited for like a good 1 min for her to realise I was there. Checked in and straight to the room.

Room :- Room wasn't too bad. Pretty clean. Everything was in place. Edge of the main table peeling off ( see attached pictures ).

Restaurant/ food - the restaurant is located on the ground floor next to the main reception. About 20 odd tables available. Foodwise opted in for the Veg Gyoza for starters and the Chicken Curry with a side of naan bread for the mains. The gyoza was a bit on the soggy side but couldn't fault the main dish. See attached pictures.

I stayed in this Premier Inn for two nights for the football. Definitely the best Premier Inn that I have stayed in for a while. All the staff that I came across were excellent but especially well done to Chris who was everywhere, reception, bar, restaurant and could not have been more helpful to anyone and everyone that he came across. I will be back.

We always stay at the Premier Inn when we visit Southport. We have been going at least once a year, sometimes twice with our children for 10 years now. Premier Inn beds are the absolute best, the hotel is clean, the staff are very pleasant & overall it is just an easy, convenient & wonderful expericence.