Premier Inn Liverpool Lime Street

Excellent stay, super comfy bed and room was immaculately clean. Staff were also very helpful, good parking availability

Dirty lots of issues not addressed. Shower disgusting not cleaned lots of buildup resudue
Taps sink not clean. Dust on TV screen. No comprimise over refund.
Dirty public areas.

Stayed for 1 night. Usual premier inn stuff, all fine, except a couple of days later one in the party of 3 had bites.
Reviewed all avenues and concluded this stay was the only time the bites could have happened.
Wrote to premier inn to advise. They said “We are sorry to learn that bites were sustained during your stay and want to assure you that, at Premier Inn, we take matter of this nature very seriously.”. They continued saying an independent report was done and no bed bugs were present but when I asked for a copy of the report they declined to share it.

If not bed bugs, I still believe there was something found on the report for them not to share, especially when their apology said “We are sorry to learn that bites were sustained during your stay”, this portrays guilt in my head, like they weren’t surprised!

I wish I had read trip advisor reviews prior to booking because I would have avoided the location as others had encountered bed bugs before.

No compensation or refund offered. Very disappointed in Premier Inn and we have lost confidence with the establishment as a whole.

Stayed here for one night whilst visiting family. The reception staff on arrival and leaving were welcoming and friendly. The room was clean and comfortable. We had a very good night’s sleep as the bed was very comfortable, the hotel was quiet and the black out curtains were excellent. Would definitely recommend and stay again.

Arriving by train on a rainy evening the hotel was difficult to find, it is tucked away on a side street next to Lime Street Station, but not prominently signed or lit. A helpful local directed me. Once in the Reception area, I tried to use one of the machines to check in, but it was very slow. A staff member did come after a few minutes and checked me in at the desk. My room was clean and comfortable. However it was quite dark, even in daylight. The window was long and narrow, and at an angle in a corner. The refreshment box only contained two tea bags, I think there could have be3n more. I know extras are easily available from Reception, but this means trailing though the hotel corridors. The hotel location is excellent though.

I usually love a Premier Inn, but this stay at Liverpool Lime Street was a bit of a letdown. The bed was a little squidgy and not as comfortable as they usually are, and the blackout curtain didn’t fully close so the bright lights outside came straight through.

There was no iron in the room or an ironing room that I could find, and I didn’t have time in the morning to ask for one to be sent up.

Breakfast was also disappointing as the plates and cups didn’t feel very clean, the “warm” plates were actually cold, and so was the food.

The TV in the breakfast area was on a shopping channel, which felt like an odd choice (I get not wanting to put the news on, but surely there’s a happy medium!).

Finally, I was told I’d need to make a donation to their charity to leave my luggage, which felt a bit awkward — I didn’t have any change, and although the staff member did then say it was okay, it left me uncomfortable.

Overall, not the usual reliable Premier Inn experience I’ve come to expect.

We've stayed here once before in May. All good then. This time...a warm welcome, staff sound genuinely interested in your journey, where you are from and why you are visiting. Request to use an ironing board dealt with straight away. Room clean, tidy and warm. Stayed for two nights. Very quiet. The car park was fairly quiet and right next to the building. No problems at all. And of course, no dogs, which for us is a big plus. Big shout out to Louise, Leesa, and Tracy! Thank you for a quiet and comfortable stay.

Great location for central Liverpool. 2 mins from Lime Street. Quiet room. Friendly staff. Breakfast fab. Q Park parking nearby and 20% discount with Premier In value.

Have stayed here before and usually very comfortable. However, on arrival in the room tonight the temperature was set to 17 degrees and the room was freezing. Now, 2 hours later, despite setting it to 20 it is still only 17.5. So very cold and uncomfortable

I’ve stayed here a handful of times when visiting Liverpool as it’s very handily for connections into the city centre. But on weekends when there is football/events in Liverpool, central hotels become very expensive - as was the case this weekend. Roby Premier Inn is a 5 minute walk to Roby station which is 3 stops/15 minutes from Lime Street.

This premier inn is an old country house - Derby Lodge - so not a typical Premier inn ‘accommodation block’ but a nice charming old building and which makes some of the rooms very big or characterful or both. If possible I would stay in an upper floor with a view of the rear courtyard. The bar/restaurant here is also larger than you would usually find in a generic premier inn. The breakfast however is - as elsewhere - not nearly as good as it used to be so we don’t normally bother any more.

There is lots of free parking at this hotel.

We stayed 2 nights. Our room (5) was on the ground floor. It was an older room which needed updating. We arrived/checked in very late which maybe why we got this room. It does need updating. The bathroom is showing its age and is tatty. Some rooms here have very good walk in showers, unfortunately this room isn’t one of those with a tiny bath with a poor shower over it. The bath isn’t long enough for a fully grown adult. But it is deep which makes stepping in/out trickier than it should be. It also has a shower curtail which does little to keep the rest of the room floor from getting wet.

I know this happens in other budget hotel but Premier Inn still come in and clean/make beds/ change towels and we put the sign in the door asking for it to be serviced and let reception know . But to no avail and after a long day in town we returned late to a room unattended and with wet towels left in the bath as they should be when waiting to be changed. The lady in the reception night shift was very apologetic but at that time of day there was little else she could other do than provide fresh towels. An offer of complimentary breakfast was made but didn’t fit with our plans already made for the next day.

This is a nice Premier Inn but I’ve had much better stays and far better rooms than this one. I hope that breakdown in room service is a blip and not a race to the bottom with other budget hotels.

This review started as a one star, whilst waiting at 4.15 on Monday with dozens of other quests for rooms to be available.
Once relaxed in our usual comfortable Premier Inn room and two days of interactions with incredibly pleasant and helpful staff we are back to five stars.
A basic hotel very convenient for the station, no city view but who cares. Well done hard working Premier Inn, Lime Street Station management and staff.

Very comfy beds, nice warm room, plenty space for parking, train station only 6 minutes walk from hotel, plenty pubs and restaurants on same road. Friendly staff. Negative- squashed chocolate under bed, should have been found if hoovered. Shower gel bottle empty in the bathroom. On the whole clean room. Breakfast good value and not bad price. Beautiful building facade.

If you’re planning a trip to Liverpool and want to stay somewhere that fully welcomes you, I cannot recommend this premier inn enough. The staff are warm, kind, attentive and very welcoming. The special attention they gave to my family and I, was second to none, recognising our difficult circumstances and reason for travelling up to this beautiful city.
Special thanks to Colin, who went above and beyond, the receptionist, barmaid and restaurant manager.
Great team!

I was here on a business trip wow the morning receptionist Louise is very friendly and so helpful. The rooms were lovely well presented bed and it’s true what the advert says the bed was like a fluffy cloud woke up feeling refreshed ready for my day would 1000% be back again .

Chose this hotel due to its proximity to the railway station as only visiting for a short time. Location is ideal of travelling by rail. Central to city centre for amenities/theatres etc. Slightly tucked away so noise from outside wasn’t an issue.
Upgraded to a Premier Inn Plus room but was far from Plus! Broken and cracked mirror, unpleasant odour lingering in the bathroom and shabby decor/maintenance. Thankfully the bed was clean and comfy!
Reception was very busy and my schedule didn’t allow me the time to complain and change rooms. Had I been staying longer I’d have persevered in the queue and raised the issues. Similarly at check out I had to jump to self check out in order to beat the long queue and catch my train. Having almost always chosen premier inn for solo trips due to their comfort and uniform standards across the chain, unfortunately this time the hotel fell short.

This hotel is amazing and it’s spotless, the staff are amazing Debbie and Louise and Kimberley and pushba nice welcome from the team always feel at home!

Excellent service at a very reasonable rate with really helpful staff. Huge family room with VERY large double bed , two good sized singles AND an extra pull out bed under the double..!!
No food/drink services available in the hotel but all , including breakfast, available at the Ship Inn right next door.
Great place to tour this part of England from with direct train services to both Liverpool and Manchester from Rainhill station, no more than 15 minutes walk away, also easy access to the motorway network if you have a car. All in all a good place to base yourself for either holidays or business..!!

A wonderful experience during my time visiting. A wonderful welcome at reception. Check In was a breeze. Picked my time for dinner. Dinner was a great experience. Staff were excellent. Food was delicious and good quality. A good night sleep. Followed by a good breakfast in the morning. Good selection available. Perfect walking distance from Lime Street Station. Would definitely stay again.

We use Premier Inn on a regular basis and this is the worse stay, we were not made aware prior to arrival that the Pub (with Restaurant) which the hotel is at the back of was closed, so had to find alternative place to eat (which meant driving). the hotel itself is okay and the staff were friendly, the room was large and clean. the issue lies with the heater in the room, we put it on prior to going to bed and then when we tried to sleep the heater would beep about 5 times waking us up and this seemed to happen about every 90 minutes, which meant that both my wife and I had a poor/broken sleep.
We also had to find alternative place to have breakfast.

Shower try drain was blocked. Bed side lights didn't work my son had to use my wife's mobile phone light as a night light. Reception charged us the wrong breakfast deal £27 for coffee and cornflakes.... DONT THINKS SO! Weatherspoons around 1 miles away get a full English for and unlimited coffee and jucies for a family of 3 £24 now that's better. The staff was more than happy for us to go else where. And best of it the manager was listening and even let a customer go elsewhere very professional of a business. Staff need a bit of training on customer service at reception. Room wasn't ready till after 5pm when we arrived at the room the staff was cleaning and getting it ready so we had to go back down and wait in the bar for 30 minutes.. would I go back? No not really.