Premier Inn Buckingham

I’m not reviewing the location or the hotel because what I want to talk about is more important - the staff

From the first hello at reception, too the restaurant, to the goodbye as we left I don’t think I have ever met such a great team and they are all a credit to the company

Reception were friendly and very welcoming , it was like chatting with friends.
Steph in the restaurant was great, very attentive but not over bearing, had to deal with us accidentally knocking a full glass of pop all over the chair and floor but did so without a fuss , friendly and chatty , efficient and professional

The food was best I have ever had in a premier inn restaurant and the chef even came out to ask if we were happy with the food

The room was the usual premier inn room, spacious - clean and comfortable but the staff made it extra special

I stayed at this Premier Inn on Sunday the 16th of November. Checkin was fine and large free car park.

My reason for giving one star is because when I went to take a shower the following morning, there was no water coming out of the shower, it was just a dribble! This is a basic requirement on any hotel stay. There was no one on reception to complain to when I left so I emailed their head office and still haven't heard anything. They clearly do not care about their customers.

This particular Premier inn is scruffy and dated and there was no heating in the room that could be controlled.

The team at Bromsgrove were amazing! I had to organise a meal for 24 people and the front desk team were amazing. Food was great and served with perfect timing. Thank you to the whole team there. They all deserve a pay rise!!!!

Stayed one night on a business trip. Food in the restaurant was good with good portion sizes and lovely helpful staff. Thanks so much

This has to be one of the best premier inns I have stayed in and there were no complaints at all just praise for the staff the meals parking and the Social where you eat and drink was exceptional

Very poor experience.
I booked this night stay with the decision made purely on the basis that I was offered the complementary breakfast.
However what premiere inn fail to tell you is that despite still advertising to this day on their website that there is a beefeater resturant at this location, giving you false hope that a drink, dinner and breakfast were available on the doorstep THERE IS NOT!
On realising only when booking in as the people in front of us questioned how was breakfast going to work with beefeater closed permanently
We asked immediately for a refund , discount,vouchers or possibility of transferring to another hotel only to be told there was no manager to speak to and only a website for contacting guest relations.
Now out of pocket for 2 breakfasts we had to go and get that from mac donalds did not live up to the promised unlimited choices.
The hotel it's self was in fairly good condition however despite always having a comfy night at all the other premiere innsvi have stayed in I had no sleep whatsoever due to the mattress having a problem on one side ( poss broken springs?) In the middle on edge this made it sink to the bed frame and also caused the bed to creak everytime you slightly moved other half of mattress was perfect. This was room 111 so I do not reccomend anyone books if they want a cooked breakfast( or continental) and avoid room 111 if you want a night's sleep.
Even had a cheek to give key card in pouch asking how I would like my eggs and advertising what time breakfast was just to add insult!

We arrived late travelling from Somerset and Justin was extremely helpful sorting out our check in and car park arrangements.
The following morning we had a late breakfast and were pleasantly surprised by the care and attention we received from the breakfast team comprising
Fran, Lisa And Sigyn who went above and beyond our expectations from this hotel chain.
As we had a funeral to attend later the same day we were able to use the foyer as a waiting area before we departed. During this time the staff were always asking if there was anything we needed, again a lovely touch.
We would definitely use this hotel again if and when we are in the area.

We booked this hotel with the offer of a complimentary breakfast for two adults and two children. A few days before we arrived, I received an email mentioning that the adjoining restaurant would be closed for refurbishment. We were very disappointed but went ahead with the trip as we had paid for the hotel anyway. Why would the restaurant close for refurbishment during half-term school holidays? The free pastries offered in the hotel reception didn't do much to hide our disappointment. We will think again before taking up another offer from Premier Inn.

We randomly pucked this Premier during a long journey when it became clear we werent goung to make it to pur destination that night due to multiple diversions. We arrived after midnight after 6 hours of driving and received the warmest of welcomes from Lauren and Liam. When they heard of pur journey they wanted to make sure we had a drink and checked we haf eaten. We sat at the bar for half and hour and Liam was bery attentive. Wr had a lovely room, very comfortable bed and when we came down for breakfast Liam had just finished his duty and but came over to ask if we had slept and again after we had finished our fabulous breakfast.

The hotel itself was good. Bedroom was clean and quiet. Sleep was also good
The only problem we had was the beefeater next door was closing so we werent able to book and eat. We should have been told about this when we booked, we had to travel to eat elsewhere

First class for absolutely everything.
Such efficient, happy staff. Very clean and warm, comfortable accommodation with fabulous food.

Only one size pillow that always gives me a stiff neck (no alternative pillows available at reception). The only saving grace to this hotel was it wasn’t located near a busy road junction so not too much traffic noise. Breakfast buffet was ok

I picked this hotel for my one night stay because the reviews were clear that staff were helpful and welcoming. I was not disappointed. The staff were exactly that. Issues were dealt with quickly (broken bed) and it was a pleasant stay.

For the price I paid, I was happy with my stay. It was quiet, the bed was comfortable and the breakfast (continental) was basic but tasty. The rooms are spacious but in need of TLC especially in the bathroom. It's showing its age a bit.

Bromsgrove Central
I have stayed here a few times in the past, although close proximity to the A38 it is quiet with a large carpark.
This time the fan in the bathroom either didnt work or is totally inefficient, the switches were on so I guess it may need replacing.
The bed, bedding, pillows were all very comfortable and warm. The mattress was very nice to sleep on.
As breakfast is now on site in the hotel rather than the adjacent pub, I feel it was adequate in a reasonable room, but I preferred it in the pub to be honest. The breakfast itself was ok but could have been hotter for me. ( i like piping hot food not warm, but maybe that's just me ) other than that it is fine, and the staff are helpful and pleasant.
I must add that although the room is clean, it was showing signs of age and could do with a bit of a refurbishment.
These small issues dropped a star for this review. But I would still stay again.

Great location brilliant staff especially Teagan on check in she was friendly helpful polite and just a really nice young lady, 😁😁

Awful! Arrived, walked into the room we was given…lights were on, curtains closed, room had not been cleaned and smelt! Dirty towels!
Room door did not close or lock either to top it all off!!

Absolutely fantastic hotel. the room was small but comfortable, the new menu is delicious with a lot of choice. The staff made me feel welcome as soon as I walked through the door.

Stayed here for a business trip recently and was so nice to have someone so approachable and helpful on the desk.

Thank you Farzana for all of your help!

Nice clean room and location good. Reception staff friendly.
Ate in restaurant, and although menu was fairly limited. Food was really good. Staff were very friendly, especially Steph. All very approachable and happy to help. Would recommend and stay again

Arrived early hours, to be greeted by the staff on the desk, very warm greeting even at silly o clock in the morning (very good).
Got your room, felt a bit like an ex-smoking room a bit tired.
Tea and coffee available and hairdryer.
Both got undressed after travelling all day for a shower, only one towel left in the room and one hand towel, pretty annoying when all you want is to wash and go to bed, comfy bed and a good nights sleep.
Breakfast was a disaster, everything cold, sparse amounts of food, beans all dried up, scrambled eggs were two colours looked like scrambled up fired eggs. Usually the premier breakfast at nearly £11 is my favourite and I looked forward to it. This was the worst brekkie ever.. sorry guys you need to sort out the chef and make more food available and hot!!