Premier Inn Oxford City Centre - Westgate

Staff very friendly and helpful, food was lovely. Kate, Jonas, Sheila and Yohance were all great. The room was clean and spacious.

Very enjoyable stay, staff very friendly and helpful. Shame the staff in restaurant were rushed and under staffed.
...

In the restaurant Kate was very helpful and friendly made us feel welcome.

Unfortunately the room was not as clean ie no loo roll and short of towels

I have been to this hotel with my students for 6 days. Only one word to describe the staff: AMAZING!!!!!! Check in super fast, breakfast excellent, rooms clean and spacious. I couldn't have asked more for a 3* hotel. It is not in the city centre of Oxford but it conveniently located next to a bus stop that is 10 minutes away form the city centre or 20 minutes walking. There is a supermarket downstair and the area is super safe. SUPER......5*

Our stay was excellent in all respects. Of particular note were the staff, Naycui and Jonathan. They were very professional, friendly and helpful.

Serious concerns regarding the management team at this hotel. The concerns I expressed are deeply worrying and Premier Inn’s Head Office are now engaging in a cover up. The issue relates to the Deputy Manager by the name of Johnathan. His behaviour is deeply worrying to guests and it is not advisable to stay at this hotel whilst he remain in place.

Great hotel, centrally located in Oxford. The Park n Ride bus from Redbridge drops you off outside at the Westgate stop. Lovely Danish bakery right opposite plus huge shopping centre. All staff very friendly and helpful. Was able to store our bags after checkout for a recommended donation of £2 to GOSH. Have already recommended it to family.

Thank you for very attentive service. Staff great especially Wiam. Central, convenient hotel. Meeting friend for dinner.

This is quite a disappointing Premier Inn. It is one of the old ones desperately in need of a refurbishment. It is overpriced for what it is. The main thing it has going for it is its location as it is bang in the centre of Oxford. I took a Premier Plus room and found it to be small and old - dusty - lacked any vibrancy or nice vibe and was far smaller than other Premier Plus rooms I have stayed in elsehwhre. The staff seemed unprofessional and unimpressive. There is no real dining or communal area - there is a tiny space for dining/drinks that noone uses. Reception is cramped. Only good thing is location and fact there is soundproofing. I have stayed in far far better Premier Inns around the country than this one.

The staff at the hotel were very helpful and friendly.
The hotel like several other hotels in the centre of Oxford does not have any allocated parking.
Parking options are very expensive although there is a park and ride scheme operating.
The hotel is quite centrally located in which allowed us to walk around the city.
The Castle is adjacent to the hotel and the Westgate shopping centre is just across the road.
University colleges and other buildings of interest are a short walk away through the centre of the city.
The hotel rooms were ample in size, the beds comfortable. The rooms were always very hot which made sleeping difficult.
The bathroom was also of adequate size. A shower over a bath which unfortunately leaked in several places resulting in a wet slippery floor and reduced shower pressure.
The buffet style breakfast was good. There were options for hot food, cereals, fruit and juices.
Tea and coffee machine. A separate huge jug for Milk and also for chilled water but these jugs were huge and weighed quite a lot, not easy for everyone to manage.

6/11/25 overnight stay to see a show, room spotlessly clean and excellent night's sleep, very quiet. Breakfast was lovely, great choice all cooked well and nicely set out. Dining area very clean and the guy working that area was very helpful and polite.

Good Value for money
Good location, two bus lines to oxford centre
Hopefully they worked there breakfast shortages away

This was my first stay at this particular Premier Inn and it was most enjoyable. Everything was of a very high standard .. the room was comfortable and well appointed, the staff were friendly and professional and the food was delicious. Having taken out a Meal Deal when I booked, it was very good value. The hotel is very centrally situated making it a convenient base from which to explore Oxford.

No hot water or heating until certain time of day so if working nights no consideration , food and parking and cleanliness good tho

Great location, rooms quiet and clean. Air conditioning (couldn't open windows) Breakfast haphazard. Food nice but busy and no one clearing tables. They just kept letting people in but no where left to sit. A bit disorganised. Go down after 9am if you want a stress free experience

We arrive, get checked in and I offer to pay for the breakfast I have added on but told no and to pay in the morning.
Get to the room with all the family, BUT it’s a standard room with no extra bed or cot.
I go back to reception, told he has checked us in as the wrong guest. Manager comes and says I need to get everyone out of room and back to reception- no apology and I need to pay for the breakfast.
I vacate our family out for the room and have to wait 10 mins for a lift as only one of the three work.
Our baby still has not been fed by this point.
Manager finally says sorry and again pushes for payment for breakfast- I comment that’s the first time he has apologized. Get room key but wait 15 mins for lift to get back up to the new room on the 5th floor.
Room has chewing gum next to eldest daughter’s bed, the ceiling in the bathroom is flaking off, missing pillow cases on the extra cushions. It looks as though the room has not been cleaned in a while.
Air con did not work, temperature was at 24c the whole stay far too hot and we hardly slept. Reception not interested. We gave up. We had our breakfast which was feeding time at the zoo as no time given out to each guest and breakfast team could not keep up. Not the usual selection of offerings either. We cut short our trip to Oxford as we were exhausted.

Reception and the room were good. However, the breakfast was an awful experience. Over one hour before the end of service, the croissants,the pancakes, pastries and the orange juice had run out. In addition, there were no knives and none were forthcoming despite repeated requests. The staff (except for Kate who was most pleasant) were rude and there was lipstick on my companion's cereal bowl. We will not be paying again for this experience.

Nice clean room,comfy bed,could do with a few more tea and coffees,staff very friendly,quick check in,breakfast a little over cooked,a great stay,would recommend.

We came by rail and were in Oxford for booked seats at the New Theatre one of the evenings. We managed to explore some the city over the remainng short time of our stay.
Our room was comfortable and breakfast provision excellent. Nothing was too much trouble for the staff team, notably Wiam and her colleagues, to ensure all went well for us. We want to visit again and will certainly use this Premier Inn when we do.

Property shows its age so if you are expecting a shiny, Canadian standard room you would be disappointed. That said, the location is excellent right across from a huge shopping mall and everything in the city centre is very close and easy to walk. The breakfast is also outstanding. Expensive, but what isn’t in the UK these days.