Premier Inn Thurrock East

Loved my stay here! Super comfy beds, great shower, and the team at reception were so helpful with directions. Will definitely be back!

Hotel reception staff never ever pick up their phone no matter the time for day. After 2 weeks of trying to call, spoke with female staff who was searching for my booking on a WRONG date and kept saying my booking did not exist. No apologies for my wasted time

I had wonderful staying in that cozy place "Premier Inn West Thurrock", very good service!
Especially Ralitsa on the bar best service staff!

Stayed here before and the staff that your deal with on face-face basis are great , the food from the restaurant is fantastic and always served quickly by the great staff. Breakfast is always fresh and hot, and Jamie is always on hand to help and is a credit to the hotel..

BUT , the premier inn management must think it’s a cost saving idea to have all the rooms set to 17’c and non controllable in the rooms . I was not the only one complaining about this daft procedure… guess it may save them a few quid in the long run doesn’t help us paying guests on what is the coldest days of the year …

Family friendly hotel, warm welcoming from reception, fab new room. We’ve done a lot of shopping in Lakeside mall nearby

Our stay at Premier Inn was truly wonderful. The staff were exceptionally friendly, helpful, and welcoming from the moment we arrived. The room was spotless, cozy, and very comfortable – the bed was perfect after a long day. We’ll definitely be coming back!

Marina at the reception , she’s absolutely amazing and really helpful.
Definitely premier inn could use more staff like Maria.

All the best

Excellent place to stay, lovely warm room, comfortable bed, easy on line check in, drop card check out, cooked breakfast, great value for money, friendly helpful staff.

Great room with working heating/air con which made a change and was welcoming as I had ridden my motorbike 200miles in biblical rain so needed to warm up and dry out.
Only slight disappointment was all the self check in screens weren't working so a 5 min wait for a member of staff to become free from working elsewhere in the hotel.

WiFi Ultimate doesnt work. Paid for it and even after several new codes just unable to connect. Free WiFi not any better.

Room was immaculate, lovely and quiet. Heard no noise from outside or within the hotel. Location was easy to travel to.
Lovely friendly welcome upon arrival.
Downsides - only one pillow per person and these were exceptionally firm, infact I would say hard.
Felt the room was slightly overpriced as I have stayed in many hotels of the same standard for less, with breakfast included. Premier Inn was charging an extra £17 per person for breakfast.

Confusion over refunding a meal deal, followed by huge confusion the following morning regarding parking for me and 2x other unrelated people.

The car park has been 'sold' to an external company that charge for parking. Premier Inn apparently have no access to that company to see who has or hasn't paid for parking, which is fine until the lady at check in say's she's waived the parking fee. Upon check out, we were advised to drive off and we might get a £50 parking fine, we might not!

The comfort is good and the hotel clean.
I will not bother with breakfast again it is really poor. Lack of items AGAIN. The continental is so basic it is not worth the money and if you don't get up super early they will run out of items. This has happened to us before but we won't eat there again.

Overall facilities and room were good, for a good nights sleep.
Restaurant and service let the site down, food not great and service slow and not professional.

I've been served by Lidia and Marina who did their best to accomodate all family in same room. Very friendly and supportive. Room was clean and good temperature for a November night.

After 5-6 hours on my drive up to Thirsk, I experienced an exceptionally poor dining service. Made to wait unnecessarily. Felt like my presence was interrupting the staffs time! The place was virtually empty, yet i was told by a young female staff member I couldn't sit to eat until 7.30pm. The restaurant remained 75% empty thereafter, whilst I waited, and even had to ask if I could sit in the restaurant to have a glass of wine whilst I waited. It felt like just those simple things asked were a huge burden to the staff. By the way, they forgot the wine I'd just ordered, so I had to order again. They, in my view - and I truly am NOT a complainer, having owned my own cafe for 5 years and know how things can be when busy - the staff need PROPER training session in service hospitality. CERTAINLY put me off Premier Inn for good, which, as a traveler in my line of work has taken the group off my stay list.

My Mum and I visit Lakeside each year around this time for a Christmas shopping trip. We usually stay elsewhere but thought with such a bargain price, we'd give it a go! Upon arrival there were signs detailing a £7.50 overnight parking charge - I was slightly annoyed by this as I don't feel this was made clear at the time of booking (we booked direct). We usually stay at another hotel locally, where parking is free.
The reception area was tidy and we were greeted and made to feel welcome.
I found the bed quite hard and woke up feeling quite stiff - at 5.30, when the fire alarm went off. We traipsed downstairs in a sleepy haze, along with everyone else. Once at reception we were told the gentleman in room 6 was having a shower that was too hot and the steak had set the alarm off. This information went down like a led-balloon as I'm sure you'll realise. The staff went back to work and someone had to ask if we were able to return to our rooms, which we were. Overall, not the best stay, but maybe you get what you pay for.

We stayed for the London MCM Comic Con Convention and this was decent for what we wanted in terms of hotels.

Staff in the hotel were absolutely amazing and can not fault their work and efforts one bit, all were helpful an informative when asked for information and helped with our needs when needed.

Breakfast was nice, quiet dinning area for the breakfast with the normal self serve style buffet, all food was hot and fresh.

The hotel facilities were okay (Typical premier inn) but the 2nd couch bed is far from comfortable, I kept waking up with massive shoulder pains and couldn't sleep the first night due to discomfort.

There was also a couple in a nearby room who wouldn't stop arguing late into the night which also ruined our sleep for Friday and Saturday night (Getting less than 4 hours per night as a result of them) and I understand that isn't in the control of Premier inn themselves but it doesn't set a nice tone for the stay.

Parking facilities are somewhat secure but WAY overpriced for what it is, It's £7.50 per night, We ended up paying £30 in total for parking no where near London but being able to leave and come back was nice. In addition to the parking, if you don't drive, a trip into London will take over an hour just to get to East London so not ideal if you don't drive as a location.

Despite the lack of connections to London the location is nice coming from the M25, the area is relatively quiet.

Summing everything up
Staff are great, many compliments!
Many facilities require improvement.

Quick and efficient check in. Room nice and clean, slight disappointment at only one towel and minimal tea/coffee supplied, only enough for 1 cup each and no biscuit. Lilia and Marina very helpful. Breakfast was ok, not very hot. Still a nice stay and comfortable bed. Will definitely come back here.

So when we arrived the staff(Lilia & Marina) greeted us very kindly and helped us get our key card.When we got into the room it was so neat and tidy and the bathroom was spotless. We would recommend this hotel to everyone.