Premier Inn Newcastle - Team Valley

Good

Initial impressions weren’t great- dirty revolving door and reception tiles covered in leaves and debris.
However, very warm welcome by staff made me feel hopeful.
Took the unloved and unclean lift to the 5th floor where we entered our room.
All good here! Very clean. Super-comfy bed.
The curtains had a tear but served their purpose.
Can’t comment on food but suited us for a night in order to visit the Uni Open Day in Newcastle.
You get what you pay for which is a clean and comfortable room.

Absolutely freezing. The hotel & the room. Breakfast was cold too. Staff were lovely
Room keys stopped working at 10.30am

Room was nor prepared no bedding,no towels,no tea/coffee and was freezing cold when my partner asked for towels they were literally thrown at her in temper in the reception

The hotel is well situated to get into Newquay and the surrounding areas, it has a good sized car park, th staff were really good, the rooms are clean and tidy, however they could do with an update as looking a bit tired, on the whole it is a good place location wise and dealt with what we required at the time. thank you to the staff.

Great location. Great Staff. As with any Premier Inn the rooms are the same the bathroom is the same. If you have stayed in one you know what to expect. For the price you pay they great value.
Breakfast is wonderful a full freshly cooked English.
Tea and Coffee facilities in the room , if you need more just ask at reception.
I just wish if you have an older teenager you could still get a family room.

On Sunday 12th October I booked in and put my car number plate into the system.I have today received a parking fine from Horizon stating the time of 0801 Monday 13th, which was not my time of arrivsl but time of leaving as had an 08.30 appointment.
Horizon are obviously a dubious company who try to make money from customers staying at this hotel. As many may leave later han 0801. beware. Obviously I cannot get any response from the hotel as their trlephone number is incorrect nor can get a copy of my booking to show Horizon I was a guest at the hotel. Given I have retuned from another visit and was going o make another booking I will have to think about staying there again.

I stay at Premier Inns very frequently and love this hotel chain. The Teams Valley Premier Inn has an in-house restaurant. Service and food were good. The Premier room was spacious with a fridge and coffee machine as expected. Cleanliness is most important to me. Unfortunately the furniture surfaces weren’t clean. They were dusty and the bedside tables had sticky stains. I had to wipe them down myself. At least the bathroom and the bed were clean. The cleaning team needs to pay more attention to the surfaces.

2nd stay. Staff very friendly. Drinks expensive with very limited choice. Not a proper bar. Restaurant, poor quality evening meals. Breakfast, normal cheap stuff (awful scrambled eggs). If you stay here, go over the road to eat and drink. It’s better quality and cheaper.

An accessible hotel with a lift, good comfortable room, great staff both in reception and in the restaurant/bar.
The food and service of a high quality and well worth the meal deal.
Low bath means many can access the shower, but if elderly you do need to take care.
Near a roundabout and some traffic at night but nothing to disturb the quality of your sleep.
Certainly would make it my base for a break in Cornwall as easy access to the Eden Project, Cornish North Coast and A30 to St Ives and Penzance and a day trip to the Scilly Isles.

Meal deal was dissapointing. Bedroom as expected always good. Breakfast again always good. Woukd stay again but not eat tea in would venture out

Such good value for money. Clean and spacious rooms convenient for the airport. Excellent breakfast really reasonably priced and as much as you can eat continental and traditional English cooked to order. Free parking and polite staff.

Alex really went the extra mile, and made my stay perfect!
I wanted to upgrade to the Plus room when I rang earlier, but understandably they were fully booked. The lady said try when I check in but there was no guarantee.
When I arrived Alex (with the help of a lovely lady I didn’t get the name of sorry)
had bit of wrestle with the system, but managed to override and get me upgraded.

For £15 a night it was worth every penny to have absolute tranquility on the top floor. Considering the hotel was full I only heard one door shut all weekend.
Also to have a fridge with water and a cheeky sweet treat was just the cheery on the cake. The hotel is so handy for local amenities and access to Newcastle. If I had been staying longer I would have love to have tried the unlimited Breakfast.

A genuine huge thank you to all of you! You should be proud of what you achieved on a daily basis.

Thank you and I promise to come back soon with the family and for longer

We stayed here for 4 nights, had 3 evening meals, 2 breakfasts. The staff are fantastic, nothing too much trouble. Great service, even on a busy Saturday when an offer was on. They are so friendly and welcoming. Food was great, well presented, piping hot and tasty. We will definitely be coming back.

All excellent. Very clean and quiet room. Comfy bed. Easy parking.
Good food in busy Table Table restaurant where we ate in the evening.

Friendly enough staff. Lots of information about the local area. Train station within easy access, Spar shop for basics near by. Lots of room for parking, just be careful of the company work vans as they seemed to take up 30% of the car park. Noisy road around the front. Which was fine until the morning traffic and the car horns and some local (I say local as heard it every morning) idiot on his/her motorcycle revving his/her engine outside on the main road. Between 6am-10am kept getting woken up by that or someone slamming the door as they went down the stairs nearby.

Inside the lift needed cleaning, did tell someone in reception, but obviously went in one ear and out the other.

I get the impression that it wasn't originally a Premier Inn as the furniture in the room wasn't their normal standard.
Only the bed and carpet seamed to be theirs. The shower curtain, might as well not have it, as the water ended up on the floor. Had to be careful getting out as made the floor very slippery.

Deep breaths, sigh. The WiFi, oh my it was rubbish. When your phone signal is that bad, you should be able to have some decent WiFi. Nope! Not here. They want you to buy their premium package. As their normal WiFi was so slow. I ended up having to put my 5g iPad on the window ledge and to share the signal to my phone. Even then I only had two bars of 4g signal, and that was better than their wifi.

The Table Table pub on site. Only ate there twice. Food was of good quality and good portions. However both times there were items missing off the menu. Not just this site, but seams to be a problem at all of on-site Premier Inn bars or restaurants.

Breakfast was good, but depending on what time you go down for it you might get stale bread and pastries. Guess if you're going to toast the bread it doesn't matter. Just check the setting on the toaster as mine came out black.
Had to put it into the bin, and try again. The breakfast team were good and attentive. Answered any questions needed.

We stayed overnight from 29 to 30 August 2025. When we arrived there, the reception was a bit tired. We provided all the information, including the car's license plate, and everything seemed fine. Today, a surprise: the Horizontparhing parking fine... the lady forgot or made a mistake in registering the car... thanks for the nice surprise. Next time, you won't see me there anymore.

An excellent hotel, have stayed here for the past 6 years, staff are always very friendly and helpful, and always willing to help

Lovely stay and a warm welcome from the receptionist who checked us in. Large room, comfortable bed and great shower and clean bathroom

I’ve been a regular customer of Premier Inn for years, but my recent stay at the Team Valley location was unfortunately the worst experience I’ve had.
We arrived late on Thursday and went straight to bed, only to discover sand in the bedding during the night. I reported this to the Duty Manager on Friday morning and asked for the bedding to be changed. When we returned around 5pm, the room hadn’t been cleaned at all.
Later that evening, I spoke to another Duty Manager, Harleen Sanghera, around 6:30pm and repeated my request to have the bedding changed. After returning from dinner at 9pm, we found that only one of the beds had been made—the second was left untouched. When I went down to raise the issue again, Harleen claimed I hadn’t asked for both beds to be changed, which was frustrating and frankly insulting. She then asked us to wait downstairs while someone came to fix it, but we were exhausted and declined.
Her attitude was surprisingly dismissive, and not what I expect from Premier Inn staff. This experience has made me question the consistency of service and staff training at this location. I hope Premier Inn takes this feedback seriously and invests in better staff development to maintain the standards loyal customers have come to expect.