Premier Inn Coventry South - A45

I had a wonderful experience. Hotel was clean and the breakfast was fresh! (Non of that buffet business)

I want to give a special shout out to JACK! Honestly what a lovely man! Helped me throughout my stay, managed to help me with a late checkout and made my grumpy kid smile all morning

I will be staying her every time I come to Coventry

The staff were incredibly friendly and professional throughout our stay.
Everything was wonderfully clean and tidy, creating a really welcoming atmosphere.

A special mention goes to Alfie, the best chef! We absolutely loved every dish he prepared; his food truly made our stay memorable.

Sophie was exceptionally friendly and helpful, always happy to assist with a smile.

Natalie was very professional and went out of her way to make sure we were comfortable.

Emma was also wonderfully helpful and attentive.

We would definitely recommend this hotel branch to others. It’s a place where you feel genuinely cared for.
Free parking.

We use premier inn on many occasions but we are extremely unhappy with our recent stay. The alarm on the air con unit kept going off. We reported it to reception and they said it was because we had used deodorant in the room and it would go off shortly. Well it never and reception had turn the unit off at the trip switch box. The room was then extremely hot all night. We reported it again and were told to open the window. Also the room hadn’t been cleaned sufficiently as there were peanuts and a battery under the bed, which we have a photo of. Very bad customer service and we are unlikely to stay again.

Following our car breakdown, Natalie the receptionist invited us into this Premier Inn and provided coffee and cakes and a wonderfully kind welcome. At a very stressful time for the family, Natalie represented Premier Inns in the best possible way. She told us how much she loved her job, Premier Inns, you have an employee to be proud of.

Lovely staff, very helpful. Nice clean room we ate evening meal in town but had breakfast at the Premier Inn. Full English cooked fresh to order by Alfie and it was amazing. Sophie and Natalie front off house and in restaurant were again very nice and couldn’t do enough to make our stay comfortable.

Great, Jack, Sami and Norma were fantastic. Thank you all. We had a very enjoyable stay, it was a business trip and made all the more comfortable by the good service and friendly welcome we received.

We (2 adults & 2 children) stayed for one night whilst visiting family.
We were warmly welcomed by the receptionist who checked us in promptly.
Our room was located on the ground floor as requested - the room itself was very basic and felt quite outdated compared to other Premier Inn Hotels we have stayed in. The bathroom definitely needed a freshen up but was okay for what we needed.

We went to the restaurant on site (across the road) for dinner in the evening, again the staff member was great. Sadly we were let down by the food, particularly the children's menu - they chose Chicken Bites, chips and Mini Corn. The chicken was very dry and overcooked, meaning the children didn't eat very much at all.

Overall, it was a basic base for the one night we needed, but the hotel could definitely do with a freshen up.

Awful service, room ok, but the guys on reception were not at all helpful and as for the restaurant, worst I have ever been to. Same guys we're serving and they really did training in hospitality.
Ok if you need a basic room but avoid the restaurant at all costs!

Comfortable rooms, convenient location. Could be perfect. EXCEPT extremely limited breakfast availability: small breakfast room + massive hotel = very few times available to book at checkin, none which we could do. Way worse than other Premier Inns, and lots of guests were affected (one after the other at check in) this weekend. So pre-paying our breakfast was basically pointless. We took the refund and managed to eat elsewhere. But breakfast is part of the point of a premier in stay, so we really didn't get what we were sold, or what we booked.

Lucy was amazing she even made our bed up for us as we were a walk in customer then she served us food at the restaurant also the man that was working was great too

ample parking, easy check in, comfortable bed,
particular mention for alfie - who cooked a perfect breakfast to order, no delay
natalie and sophie - very friendly and most professional during the whole visit.
also, whoever was on reception during the evening, assisted when we experienced noise from the room next door, this was dealt with quickly and satisfactorily without fuss.

Very pleased with the Crewe Central Premier Inn, my room was spotless, large and had a television with the choice of 70 channels. Bathroom was large and you had the choice of taking a bath or using a shower. Man on reception was very friendly and the hotel seems to have got into the Halloween spirit with plenty of Halloween decorations.

Also good, as some hotel restaurants can be poor, was The Brocklebank, the pub restaurant over the road from the Premier Inn. Most meals can be bought for under £15 and while not the most memorable, the portions were decent and the meals we had were well cooked. Also the breakfast that's included in the price gives you the option of a self service continental breakfast or a cooked breakfast, where you select what you want from a list and is served by a waitress. Again this was of a decent standard.

Only issue I had with the Premier Inn was the heating was slow to come on and took half an hour to warm up my room, which isn't very good when the weather is turning cold. Otherwise it's four stars from me.

Excellent customer service, support and care, rooms and breakfast were great. GREAT experience and restaurant was too notch...

Functional hotel ok for a short stay. Bathroom required updating, unfortunately no chef available to provide hot breakfast. Staff very helpful even in difficult situations.

I didn’t stay at the hotel but it is in a good location for the station. I called in for breakfast at the Brocklebank. Was greeted by lovely staff and wonderful service from Tracey, she couldn’t do enough for you and all with a genuine smile. The breakfast was fresh, cooked to order on a Saturday morning. It was hot and all very nice. Would certainly come back here.

Massive shout out to Jack, who was absolutely brilliant with my young son on our trip. He was really kind and made him feel at ease. Outstanding customer service! Thanks Jack!

My husband I enjoyed our stay at the Premier Inn Coventry City Centre, Belgrade Plaza. We had a huge room, which was very well maintained and staff were omnipresent and helpful. Initially, we were put off by having to pre-book our breakfast time-slot, but it was actually fine and staff were very friendly. The room was clean, but the carpets on the bedroom floors had not seen a hoover for a while...apart from that it was all great.

We have stayed here numerous times and this was such a let down. First thing was the gent on reception was not as welcoming as we are used to there. We then went to our room to find 2 bags of dirty bed linen just inside the door. We told the gent who said sorry I will get it removed but was dismissive really. We came back late after having a drink and unpacked to find the toilet had a really bad flush which had no.power. it was tge same with the spray type tap in the sink and the plug didn't work atall. The whole place really needs updating and refitting. The shower was really grubby looking and old
We had 2 sachets of coffee and 2 pots of milk for 2 days. The second night I dropped a lid under the bed and I can say its not been moved or cleaned under there in god knows how long. Needless to say we will not be returning any time soon.

We stayed as part of large group of people attending a memorial service at Coventry cathedral at the end of September 2025. Hotel staff Anna, Lily and India were amazing during our stay. They kindly looked after all of our luggage whilst we attend the service along with many others who also attended the event and were staying at the hotel. They were very busy when we all returned to the hotel fetching our luggage. Well done to them all.

A big shout out to Rene who greeted us on Saturday 27th September! He was so warm and friendly and couldn't do enough for us. We had an early check-in and the room wasn't quite ready but Rene wasn't phased at all. Even though they were short staffed at the time he did absolutely everything for us with a smile and at speed. He even took my cases to the room. He showed me where everything was and that, if I needed anything, I only had to shout! Also, I think its worth mentioning there were a couple of chambermaids on and they were also very friendly and very helpful. This is one of the nicest Premiers in terms of service I've ever stayed at and we always use Premier wherever we can. Thanks so much Rene and the team 💙