Premier Inn Witney

Had a nice stay at Premier Inn Woking West for a family funeral.
Dissapointing that the restaurant was closed although we did have a nice breakfast and the bar closed at 9pm due to some issues they are having!
A big mention for the lovely girls Natalie and Tara on reception and Rosina who served the breakfast, they were all really friendly and looked after us well, thankyou x

Arrived Thursday 20th November for 7 nights. Booked in asked what time we would like dinner said 6.30 pm. No mention of the restaurant no gas for heating building or cooking. Building temperature was 10 degrees, very cold. Waited an hour for the main course we limited choice as no gas.
This continues for 6 nights as we could not get a hold of the manager, staff have no answers what we thought would be a day or two fix. Is still not fixed. Closed restaurant on Wednesday 26 November. Our 7th Night so we had a good meal at the local pub. With heat. Problem was that we could not get any information from team on find the manager. This establishment should be demolished. Not a place to visit in its current form food is very poor. Short staffed with little training including the management. Tara on the front desk is the only one that seems to be customer focused. Thank you Tara you are a Star

We had a great stay. The Scottish girl in Witney (so sorry I can't remember your name) was amazing and really looked after us! Sorry we couldn't tip you as the machines weren't working! You were great ☺️

Had a lovely overnight stay here at Horsell. The staff were very welcoming (especially Tanya) and the room/bathroom were very good, in a peaceful location.
We look forward to returning soon.

My husband, daughter, and I stayed at the Premier Inn Witney, Oxfordshire from Friday, 3rd to Sunday, 5th Oct During our stay, my husband received eight insect bites: two on Friday night and six on Saturday night. The bites caused him significant discomfort and sleeplessness.
We reported the issue to the manager and showed her dated photographs of the bites. She advised us to contact Guest Relations, assuring us that obtaining a refund would not be a problem.
I subsequently contacted Guest Relations and provided all necessary information, including photographic evidence. After several email exchanges, a representative named Ryan refused the refund and stated that Guest Services would no longer communicate on this matter.
Won't ever stay again at any premier inn. Avoid unless you want bites and poor customer service

Everything was perfect and the team at the reception was amazing. Good food and great sleep . Big parking space and close to town centre

All good , everything was prefect. Car park was big , room was clean, front office was amazing, dinne and breakfast okay , I’ll coming back again

Worst premier inn I have ever stayed in !
Room and corridors filthy and carpet stained . Loo seat broken in bathroom and dirty and smelly. Bathroom fan broken nail clippings on bathroom floor and urine on loo seat
Corridors full of leaves which had blown in
No lift to first floor and heating only working occasionally
Coffee machine kept braking down in Resterant
The only redeeming point were the staff who were brilliant and did their best to sort out problems
Avoid at all costs !

The total hotel could do with a complete paint job. We were booked into a disabled room. We had no problems with that as we werent disabled but someone that was could have, the toilet wouldnt flush properly due to the flush handle being broken. Rm 119 at the Witney Ducklington lane hotel. The manager the morning of the 29/10/25 was awful. her customer service skills were none existent!. Due to the fact that there was seruiously bad catering ordering skills....half the breakfast that you were supposed to pay full time for...didnt get served!...but still supposed to pay full!...Avoid this place...the whole place is tired and dated...Staff need more training...

Stayed for a couple of days with the family ideally located between chessington and legoland. We have stayed here previously. Had a couple of meals in the pub and all staff attentive and friendly. Katie was especially good on the evening of 28/10.
Thank you

Road tripped round the UK recently and this was by far the best Premier inn we visited. The staff were polite and attentive, the freshly made pizza by the chef was incredible (highly recommend), thanks to Zoe for amazing service aswell as others. The breakfast cooked to perfection 👌 would certainly stay here again.

We always stay at Premier Inn when we travel. We look forward to the beds and especially the breakfast. The staff at Woking West were especially great. The reception staff were very friendly and a special thanks to the amazing staff in the breakfast restaurant who went out of their way to make us feel welcome and very well looked after. Thank you.

Reviews almost put me off but glad I booked, comfy bed , friendly staff and excellent base to get to London via nearby train station and only 25 min drive to Thorpe park. No issues whatsoever, rooms clean, shower hot and powerful and quiet surroundings. Will stay again if need too.

Excellent breakfast staff. Very polite. Service was excellent. Food was out quick and nice and hot. Overall pleasurable experience

I am writing this on behalf of my Father-in-law who stayed with his carer.
He was treated with much kindness throughout and was allowed his breakfast downstairs as he could not manage the steps.
A special mention to Tara who helped with a parking fine which I incurred.

First impressions were good. Reception staff friendly and efficient. That’s where it all ends. Our rooms were across the courtyard on entrance to the building the stairway and hallways were dirty and unkept. Our room was not great but after having traveled for a long day we decided to make the most of it. I cleaned the bathroom shelf with tissue paper as it was covered in somebody else’s toothpaste, wiped around the toilet. Whilst relaxing on the bed a few minutes later the door opened and in walked housekeeping. She was surprised that we were in the room as it was not made up ready for people. I explained that I had cleaned the bathroom and wasn’t very impressed. She informed the reception staff. They called around 15 minutes later to say that the room had been cleaned and it should be good. I explained to the reception staff that the room was not clean and we were not really happy, so they offered to move us. We moved two doors down the corridor which was all done pretty efficiently. Although the room we moved to was still unclean as in mouldy shower and we’d been downsized from a king size bed to a double bed. We decided we were only staying one night so we would endure the stay. On returning to the room after dinner out in working town. We found that we could not get the TV to work. I rang reception which was quite difficult to get through too and it just rang out. No one answered the phone at all. This was at 7 o’clock in the evening. By which time we figured out that the TV was not plugged in at the mains which is behind the TV so not easily visible and sorted the problem ourselves. I would not recommend stopping here, a whole place needs a complete renovation and a thorough clean.

Overall a good experience at the premier inn pub , food was good , could do with a littlest to outside area but what stood out to me was the service both in the hotel reception and bar .
Katie was especially welcoming and attentive, nothing was too much trouble and she is an asset to you for sure !

Quaint little premier inn pub, the food was lovely but a bit on the expensive side for what it was. The experience was really made special by the bar staff, Katie in particular was so attentive and made you feel very welcome.

Lovely experience, all staff from reception, housekeeping and culinary wonderful, nothing was too much trouble. Thoroughly enjoyed our stay, and enjoyed looking around the area.

A great stay at this hotel, we stay in premier inn hotels frequently and we were more than happy here. Reception staff are superb nothing was too much, we paid for early check in which was no hastle at all. Room was a little dated but was cheap to book so not overly worried about that. Breakfast is buffet style but all hot and well maintained with a good variety. Gluten free catered for too. We would definitely recommend and stay here again if we are in the area.