Premier Inn East Midlands Airport

Lovely stay at this hotel, staff always very helpful and friendly all go out there way to make sure guest are well looked after , food was also lovely will be back very soon

Staff were lovely - super welcoming. Usual comfy bed I expect with a premier inn. Dinner menu lacked healthy choices but loved that breakfast was freshly cooked to order.
Reason for 4 not 5 star rating is that I paid extra for a countryside view. See photo of my view - a car park with skip’s where a lorry emptied them at 5am complete with loud “caution vehicle reversing” noise. Yes it’s true I could see a hill in daylight but give the hotel but seriously, would you call that view “countryside” and charge your guest extra for it?!

Car park £10 a night. Extortionate. Evening meal menu was poor,a lot of things not available. Drinks expensive. Twenty minutes wait for breakfast which when you're heading for the airport is not very good. Worst Premier Inn we have stayed in.

Would we stay here again after staying here for several years NO ! We have always stayed here for our flights from EMA before and after our holidays . On our return flight we checked in at reception my husband went to the table we had just reserved . Waitress was extremely rude he placed his order with her then her reply was I will
Come back to take your order he said you have just taken my order … He then stood up with his walking frame and she then said get out my space I don’t get paid enough for this 🤬 He then asked for the manager … No actual manager on duty … My Husband then notified the desk receptionist to cancel his booking for the evening meal as he would not now eat in the restaurant due to her lack of respect for two of your regular customers! 13/11/25 @ 18-30pm .. we will now be booking our overnight stays with the Leonardo Hotel from now on .

Dated hotel
It was clean and the staff are great but the hotel is in such a good location yet old and tired. Its ashame really. Restaurant next door is the same. Great staff but dated however not as dated as the hotel. We are well beyond keys and the door from reception is open to anyone. Should this not be secured ? It seems to breach security in my opinion. Overall the staff and cleanliness and location made this a good stay

Decent choice of food despite not having a couple available, good choice of drinks and excellent attentive service too.

Had to get a last minute room and Leigh was fantastic and really helped so friendly and professional totally recommend this hotel

Stayed the night 9/11/25 before a morning flight, from arriving could see the staff were working hard between the reception bar and kitchen . Thanks to Amy, Vicki B and Emily very friendly and accommodating !

I stayed two nights here with work and it is an ideal base, great for links to the M1 and beyond and also locker rooms, food and drink choice too. Really impressed with Kia who served me - really friendly, kind, warm and welcoming. A real credit to the hotel

We arrived at about 2am on Saturday morning after a flight and were warmly welcomed. Everything was as hoped for with the hotel and the room. The breakfast was great with the cooked food being made to order. The lady serving us deserves a lot of credit for still being friendly and effective even though she was clearly busy.

Welcoming immediately on arrival, both Pamela and Kia are friendly and helpful. Will definitely stay again. Room comfortable and food good. 😊

It was amazing. Comforting. Enjoyable. Good vibes. A staff called Pamela helped me so much to make sure I wasn’t confused or anything. She smiled and brought my mood up. Food was fantastic. Rooms were clean.

Great staff. Diner not brilliant.

Just at this hotel and very disappointed with the pricing structure on offers for food and drinks. Upgrade costs are not clear and transparent hidden on the back page in small print so not obvious at the point of ordering. Feel that something that looks good value is intact more expensive . Come on premier inn get your act together feel like we have been had over.

Like all Premier Inns it does exactly what your need. The staff were all great, particularly Amy whose service was spot on and she didn’t stop working hard in the restaurant.

I arrived from the airport for a one night stop over. so it was handy and just a walk away from the airport, the staff were helpful with information as I needed to go to Derby on the bus, the next day.

What an excellent experience. Amy, who took and delt with my evening meal order, was extremely pleasant and knowledgeable about all items on the menu. Nothing was too much trouble for her yo sort out or deal with. Thank you.

Nice clean hotel friendly staff but was letdown by brewers fare first night we wanted cottage pie which they didn't have so ordered beef and ale pie which was overcooked so couldn't eat it my wife had lasagna which was bury to the bottom

Dessert
Cheese cake
And apple cameral pie

Both were good

Second night
Fish and chips were sold out
Cottage pie out of stock gain

So ordered burger classic
Smoothed chicken

Burger was burt and lukewarm
Smoothed chicken was ok
Cheese cake was nice
Carmel apple pie was good

Kitchen staff needs retraining

I have stayed in a plethora of Premier Inn over my two years of working for my company.

Arriving here, I was greeted by friendly staff from the outset. From bookending to having my evening meal.

Having the opportunity now, I'd like to say a huge thank you to Pamela for looking after me during my evening meal, ensuring I was comfortable and my meal came out in good time. Her true dedication and commitment, if I had any say, she needs a pay rise! A manager in the future, for sure...

Thank you Premier Inn for another hotel I'll be looking to book in the near future...

AL

I found this premier inn excellent for both location and amenities around. It was clean, warm and reception staff were excellent