Premier Inn Glasgow - Cambuslang/M74 J2A

Had excellent stay room was spacious for family of 4 room was lovely clean and fresh staff where nice friendly bunch always got a good morning from housekeeping and nothing was a bother

Excellent stay. We had to stay here for a few nights to visit some family. All I want to mention is the staff were fantastic and so friendly and caring towards our small children. The girls that were cleaning our rooms were always talking to our children and making such an effort can’t thank them enough. Overall the hotel is in an ideal location and is easy to get to and from the city centre which is perfect!! Room was lovely and clean. Can’t recommend this hotel enough.

I have stayed at the Premier Inn in Stepps on many occasions while visiting family and friends in Glasgow. On this occasion, I stayed for 3 nights at a fantastic low rate.

Unfortunately this will be my last visit, until there is a complete refurbishment, it is now tired and in urgent need of investment.

Pros:
- brilliant reception staff, who are always professional, helpful and welcoming
- comfortable mattresses, always have great sleep
- warm room (near freezing outside)
- excellent rate
- free parking
- free de-icer & scrapper on table at front door
- adjacent pub/restaurant
- close to motorways

Cons:
- was not told you had to request at reception to get room cleaned and towels replaced, returned late at night, and hadn’t been serviced
- had to ask reception for fresh towels
- damp smell in corridors (1st floor), made we feel queasy
- stairway covered in debris for full 3 days, not vacuumed
- staff member entered room on 1st morning, after a quick knock, despite “do not disturb” sign on door - I was on a business call.
- at 11:00 staff talking extremely loud in corridor, thankfully I had no children in the room, as their language was appalling - foul mouthed and not appropriate
- moss covered footpath on rear football, making it slippy
- rear building facia hadn’t been painted for many years.
- if staying in the summer, no air con, maybe not an issue in Glasgow.

I couldn’t recommend this hotel and will not be returning.

Great front desk. Reno’s to the restaurant was inconvenient but could not be helped

Lovely stay the staff couldn’t help you enough so friendly and welcoming would definitely stay agin. The rooms were clean and tidy. The location was ideal as the motorway is right next to it

Very enjoyable , great value for money , room was good would stay again definitely convenient location for where we were

Before I start, staff were all fine.

The hotel is slightly run-down. I appreciate it's a budget hotel, so ok for price.

The restaurant food, to be honest was drastic. Extremely poor quality, warm ( not hot), appeared to be old, slightly microwaved tat ) sorry). Any resemblance to what was stated seemed purely coincidental. And many items not available.

Again, the young staff were all fine, friendly, hotel passable, but food truly tragic.

Booked 2 nights in Premier Plus. Hotel recently refurbed and have to say its lovely although could do will Unlimited wifi included. Still a £5 charge.

Problem occurred on first morning.

We were booked into room 408 which is adjacent to the Restaurant Kitchen and BIn yard outside the window.
From 6am till 8am there was constant crashing and banging of what i assume were delivery cages, empty kegs and the outside bins.

I brought it to the attention of reception and they immediately tried to re room us. However we were running late for an appointment and couldn't facilitate the move.

We arrived back at the hotel late and had to return to room 408.

The communication process must be on another level as the following morning between 6am and 8am you could of heard a pin drop.

So big thank you to the staff for resolving the issue but if you are allocated this room on arrival I m not sure if the new 'quiet' best practice next to room 408 will continue.

The room was nice and very clean. The bed felt amazing but sadly I got woken up nearly every hour. My room was next to the door that split the hall. So I heard everyone coming in and of course the door slam shut. The temperature controller, I kept hearing it clicking. The way it echo I thought someone was at my door trying to get in.
One of my neighbours at about 2ish banged their door but more sounded like punching it.
Barely got any sleep. I was really looking forward to my bed that night but sadly not.

Amabilité

This was a horrific experience we were going to England from fort William on holiday and we went here to break it up and the stay was absolutely horrendous we have finally got all the kids to sleep as the fire alarm went off at 2AM we got back in for 3AM and we went back to sleep at 4 then had to wake up at 7 overall this was a horrific experience we will not come back here again without compensation or at very least a complimentary breakfast

Usual Premier Inn offering. You know what to expect. Some modernization wouldn't go amiss but nothing that would put me off returning.

I'm surprised at some of the comments about breakfast as I thought everything I've had elsewhere was on offer.

Excellent friendly staff.

10 minute drive from the location we were going to. Atmosphere was peaceful. Room was clean , booked online and got a good deal and value for money.
Noise level was low. service was good 👍. Amenities were spot on.

Had to stay in the area for work for 3 nights. Glad I stayed here. Really good location and close to glasgow. Straight off the motorway, so ideal for commuting. Staff great.

The staff go that extra mile happy to help, I arrived really late but nothing was a bother.Margaret got me booked in and in my room in 10 minutes all I wanted was my bed.room was very clean tea and coffee toilet was spotless

Great one night stay, for a local family party, nice room, comfy bed & friendly staff.
Parking was a definite plus for us.
Will definitely use again.

Waited quite a while to be able to check in. There was no air conditioning. The room was hot and I had to ask for a fan. The family room was small with the 3 beds all crammed together. The bathroom bin hadn’t been emptied and was full of sanitary towels. At breakfast the staff member couldn’t put 8 of us together even though it was nearly empty. Really needs updating. Near the motorway so easy to get away. Wouldn’t stay here again.

The outside of hotel is quite messy and needs a bit of attention.

Staff were friendly on arrival and check in and check out was easy.

On entering the hotel the heat hits you. The weather outside was only 20 degrees max however the heat in the hotel was easily 30+. The rooms were unbearable and it was impossible to sleep due to the heat. Staff were aware this was an ongoing issue that guests complained about. Many guests were talking about this at breakfast. People were stood outside to try and cool down before heading back to their rooms.

The rooms needed a refresh and it wasn’t the cleanest.

There was also no premier inn WiFi signal so be aware in you have paid to upgrade.

We spent two nights here and experienced disturbed sleep on both nights despite changing rooms and making complaints.
This was due to lorries off loading at 3 am 5am and 7am in the hotel car park. Staff were apologetic and said the problem had been raised before. No action had been taken to control deliveries.
No compensation was given.
The restaurant was understaffed and food was running out at breakfast all of the time.
Everyone sleeps with their windows open as there is no air conditioning. Hence the impact of external noise.

Stay very good! Clean and cheaper than surrounding area, staff great, reception helpful! Can’t complain really! Did what it said.