Premier Inn Liverpool - West Derby

Warm welcome when we arrived clean and tidy bed and room very cosy 100%will go again looking to return with our son to visit the anfield football ball stadium

I arrived after jet lag and a tiresome drive at 12.30 on a rainy Friday afternoon . The gentleman at reception was attentive and kind, finding me an early room with the minimum of fuss.
Registration for parking was simple and quick with contactless payment.
I got a room on the first floor facing the car park : which is the side you want: it is silent and has a view of the hill and greenery in front of the hotel - not of the parked cars.
Thd bathroom was bath/ shower - I had baths : good size - I am 6 ft 2.. great bathroom - v. clean.
All the staff were chatty and clearly made a great team. V. Impressive and pleasant.
The bed was as always, just great. The breakfast next door was hot and to the usual premier inn standard.
The receptionist did his level best to call me a taxi, when he could have just said "there's the freephone... '
Simply the best Premier Inn I've ever stayed at , and that's more than a few.
All of the staff are to be commended.
Thank you from the guest at Room 40.

Hotel room and service was excellent, although hotel doesn’t look great outside it was a pleasure to stay at.
I’d happily stay there again

Mycket trevliga personal. Värt pengarna.

We stayed here for the first time tonight. Good parking (you have to pay but it was only £5 for overnight)
The reception staff were lovely, very bubbly and friendly
The room and en-suite, very clean and a super comfortable bed. The rooms are very basic but it was fine for the night
Bit far out from city centre but otherwise good and would recommend

Great location for my trip clean tidy room good breakfast next door staff were brilliant and friendly no stairs for my room which I loved

The rooms were clean and comfortable, the staff were friendly and the food in the restaurant was good. The whole place needs a freshen up and on our last night we had a noisy person in the room above and despite us asking for the staff three times to ask them to be quiet nothing was done which was very annoying, as we had 9 hours of stomping through the ceiling. Very disappointing as we really found the place satisfactory until then.

Average Premier Inn. The pub attached was friendly enough but was very tired in appearance. Wouldn’t stay there again.

Overall a worthwhile experience. Clean rooms. Staff very friendly, cooperative and efficient and always on hand. Food in Brewer's Fayre generally totally acceptable and varied but on one night an almost inedible fishcake and on another no fish or prawns at all. This is totally unacceptable. However as always the breakfast of a high standard as usual in a Premier Inn.

Rooms excellent. Cleaning good.
Insufficient Bluebadge parking outside.
When we mentioned to the male receptionist a car using a Bluebadge space without a Bluebadge he didn't give a toss. Inspite of a poster saying report misuse issued by premierinn.
Bluebadges are not frivolous they are an important item for customers with Disabilities.
He made me feel unwelcome.

Great place great atmosphere and food was delicious was served by Gail she was lovely and good staff too highly recommend

I would like to commend Luke who was brilliant this evening when my father had a fall in the Brewers Fayre and he found my parents a room downstairs and gave them full attention a credit to Premier inn as are the rest of the team thank you

We stayed at the Premier Inn as a choice to gain access to a good room, lovely bed and restaurant facilities close by. The car parking is very good for disabled people although noted there is now a charge. The room was average but the disabled bathroom seemed quite well planned. However, the same could not be said about the bed. In the descriptor there was no mention that either the bed was low for wheelchair access or that it was just a double bed in this day and age. The mattress had collapsed on both sides of the bed making it very uncomfortable to sleep in and creating back issues the next day. Why are disabled people not entitled to the same sized bed and quality mattress as other rooms in the hotel as we later found out in our transfer? The room could have accommodated a larger bed. Why was the mattress that Premier Inn prides itself in and actually advertises its mattress for sale to customer homes when they can’t provide that quality of mattress in their accessible rooms? Very disappointing. It required us to move to a room designed for general use. However, the shower facility and bath were inaccessible to us but meant at least we got a good nights sleep in a king sized bed with quality mattress. Astonishing that whilst advertising accessible rooms no mention is made of the height of the bed or bed size. In actual fact this room was better to accommodate a single person in a wheelchair rather than a couple. Really if you want an accessible room I am not sure the Premier Inn can claim it provides this. All I can say is that the staff were really helpful and kind and were able to provide a room transfer the following day.
.

Awful nights sleep due to noise from above room. Complained to reception but they couldn't resolve issue or move us. Good night's sleep guarantee is NOT guaranteed!!! Not the most welcoming first impression when checking in as staff member made us feel like we were inconveniencing her. Room felt damp. Bathroom smelled damp. Would not recommend.

Chair and pillows badly stained. Holes in towels
There was no privacy screen so when lights on the street traffic other rooms and people in car park could see in room

amazing service from a beautiful girl called kiah will 100% be coming back for some more food and a stay recommend if your coming down

We had two rooms. We were greeted by Luke on reception who was extremely helpful and friendly. We saw him several times through the day and each time was the same. We also had a drink in the bar with two very nice ladies, one of which we found out was Lukes wife. To crown it off the ladies helping with breakfast were also fab.

Fácil acesso, restaurantes do lado

We took advantage of an offer that included free breakfast. Spent two nights at Llandudno Junction.
Staff friendly and welcoming.
Breakfast on both days was really good and staff so helpful and friendly. I love my porridge usually feel a bit uneasy asking for it but it was brought quickly and with a smile
each time.
As we were leaving the young woman cleaning a room asked us if we needed a hand with our luggage and
wished us a good journey.
Small things but they really make a big impression and add to the stay.
We came away feeling as though we had been well looked after at Llandudn Junction.

The Premier Inn itself always gives a good, basic standard of room with clean beds and bathrooms and easy to book in. However the eatery adjacent really lets it down as the queuing was constant even if you just wanted a drink, with tables uncleared and stained with fresh drink spillages (not a staff fault however as those on duty were friendly and trying their best to clear the backlogs). Shame as this location is so handy off the A55.