Premier Inn Birmingham Central Hagley Road

Hotels
Premier Inn
8.2 (60 reviews)
Hagley Road,Birmingham,Birmingham,West Midlands , Birmingham , GB

Facilities

Parking
Air conditioning
Restaurant
Breakfast available (surcharge)

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Poor food service
Cleanliness issues

Categories

Cleanliness
7.6
Several mentions of dirty floors and debris; not up to expectations.
Service
9.1
Mostly positive feedback on staff being friendly and helpful.
Location
8.6
Noted as welcoming despite messy surroundings outside.
Room Quality
8.6
Rooms were described as clean and well-kept with recent refurbishments.
Amenities
8.1
Basic amenities mentioned, missing some like a fridge which affected the experience.
Value for Money
8.1
Mentioned as worth the money by some but had food service issues.
Food and Beverage
7.1
Mixed reviews; breakfast and meal service received criticism.
Overall Experience
8.4
Great experiences overall but noted some dissatisfaction that affected the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 01:39

Property Description

Welcome to Premier Inn Hagley Road, where comfort meets convenience in the heart of Birmingham!

Ideal Location
Nestled perfectly between the vibrant city center and serene green spaces, our hotel provides easy access to main attractions like the Sea Life Centre and top-notch shopping hotspots.

Dining Delight
Enjoy meals at our on-site Beefeater Restaurant, where delicious dishes are served with a side of warmth from our friendly team.

Spacious Comfort
Unwind in our generously sized rooms equipped with extra-comfy beds, designed to ensure a restful night's sleep whether you're here for business or leisure.

Book your stay today and experience all that Birmingham has to offer at Premier Inn Hagley Road!

Important information:

Limited free onsite parking including 4 disabled spaces in front of entrance, car park can be busy over the weekend. Please validate your vehicle registration via the tablet in reception upon arrival. This car park is managed by Horizon Parking.
Exit M6 (J6) turn onto Aston Express way (A38). Follow signs to City Centre, ICC and NIA and onto Broad St. From Birmingham centre - take the underpass to Hagley Rd, hotel is half a mile on your left. From M5 J3 continue on A456 for approx 3 miles, hotel carpark will be on the right (shared car park with TGI Friday's). Sat Nav - B16 9NY
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 60 reviews
Cleanliness: 7.6
Service: 9.1
Location: 8.6
Room Quality: 8.6
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 7.1
Overall Experience: 8.4
L
lucysB4412OH Family
10
Great stay
Pros:

Great experience, wonderful staff especially Monike who went above and beyond to make our trip extra special she remembered it was my birthday and popped goodies in our room. Such a great stay.

2025-12-02 via Tripadvisor
G
georgegK9503HJ Couples
10
Welcoming
Pros:

Just stayed at the premier inn on hagley road in birmingham.

Lovely atmosphere and friendly and helpful staff.
The room was clean and well kept. Worth the money.

2025-12-02 via Tripadvisor
V
victormY7193MX NONE
10
Premier Plus Rooms
Pros:

My wife and I had the opportunity to get a Premier Plus Room, the additional comfort was worth the cost. The walk in shower is welcoming and relaxing. The room furniture and bed offer all the comfort you could ever need from a hotel room. We highly recommend Premier Plus rooms as they are well worth the additional cost.

2025-12-02 via Tripadvisor
A
abbycB101XV Family
10
Excellent service, food and restaurant
Pros:

Lovely meal in the hotel restaurant tonight. Served by Jazz where she greeted us with a smile and was continually checking on how everything was. She seemed to be the only one taking orders and serving food, but this didn't let her excellent level of service slip.
Restaurant was lovely and cosy and Jazz let us know about the menu deals where we could have 2 courses and a drink for £16.99. Great value, great food and friendly staff. The chef did a great job keeping up with food orders too. Thank you 😊

2025-12-01 via Tripadvisor
U
ukundercover Family London, England
10
Great stay in North Devon
Pros:

We’ll locate Premier Inn on the outskirts of Bideford. I stayed in a Premier Plus room for 2 nights which was probably the nicest room I have stayed in across premier inn sites.
Friendly team and good breakfast next door at Brewers Fayre. The price was very good, but it was November so low season for Devon.
Parking is free need to register your car. There’s also a Starbucks and McDonald’s nearby. I think the Plus rooms are worth the extra for the a nicer stay at the right price

2025-11-30 via Tripadvisor
S
samstring2018 Friends getaway Plymouth, Devon, England
10
Good experience
Pros:

Good service clean room and good breakfast.
Selina was helpful and friendly nothing was too much trouble. All staff encountered were friendly and helpful would defiantly stay again.

2025-11-29 via Tripadvisor
R
Riverandstream Couples Exeter, Devon, England
10
Very comfortable stay
Pros:

My partner and I had a very comfortable 2 night stay here in a Premier Plus accessible room. Lovely comfy king-size bed and super-comfy pillows, spacious bedroom and bathroom, perfectly adequate clothes storage, plenty of choice of lighting including an optional and very useful purple light in the bathroom which acted as a night-light for us, table and chairs, fridge, iron and ironing board, hairdryer, very efficient shower in the wet-room. Everything was very clean and of good quality.
Brewer's Fayre Restaurant a minute's walk across the large carpark.
We will definitely return.

2025-11-28 via Tripadvisor
C
Craigybaby69 Business Leeds, West Yorkshire, England
8
nice and easy experience
Pros:

easy enough experience. Premier inn in birkenhead is easy to find, easy to park and the lady on reception Stacy was very helpful, friendly and gave lots of good advice.

breakfast was nice, all staff very helpful and the room was a typical Premier inn room, comfy bed, good size and great pillows.

2025-11-26 via Tripadvisor
E
Elenaruth95 Friends getaway
10
Outstanding service from Sharon
Pros:

Sharon truly made our stay at Premier Inn Birkenhead a wonderful experience. From the moment we arrived, she was incredibly welcoming, kind and attentive. Her professionalism and warm nature made us feel genuinely cared for, and nothing was ever too much trouble.

It’s rare to come across someone who goes above and beyond so naturally, and Sharon is a real credit to the hotel. She brought such a positive energy and made our stay feel extra comfortable and pleasant. Thank you, Sharon, for your exceptional service – you’re amazing!

2025-11-24 via Tripadvisor
H
hayleyo2024 Family
4
Don't waste your money
Pros:

We have stayed in many Premier inn all over the place for weekend away and airport stops
But this hotel was not great !!!! The room was fine put we did not know the bar / restaurant did not open till 5pm we would of liked a drink then we booked in instead of going over to tesco over the road . Breakfast was not great we waited 10 mins for anyone to seat us and We did not find breakfast that special overall we found the hotel short staffed and not that welcoming we will not book this hotel again

2025-11-23 via Tripadvisor
T
Tourist44981587314 NONE
2
Very Poor
Pros:

Room not ready on arrival, so given smaller room, staff arguing in front of us, Meal deal not arranged properly with Brewers Fayre, Wont be staying there again

2025-11-19 via Tripadvisor
S
stephanieanner NONE
10
Excellent value for our 2 night stay.
Pros:

Great location with paid for parking. A short walk from Hamilton Square station - turn right out of the station, walk straight ahead for about 5-7 mins and you're at the hotel.

Great welcome from reception, efficient check-in. Stacey is legend!

The restaurant team at dinner and breakfast are brilliant. Good restaurant menu for lunch/dinner. Breakfast has lots of options to choose from.

The room was lovely and clean. Good shower (over bath) and super comfy pillows!

2025-11-18 via Tripadvisor
L
LouM313 NONE Edinburgh, Scotland
8
Great family stay
Pros:

We stayed for 3 days for a wedding. Location is ideal for surrounding areas. Retail Park next door was great: Starbucks, Domino's, McDonalds, Aldi, Asda all within walking distance.
Rooms are what you expect. Amazingly comfy beds. Hotel was peaceful. Staff were very welcoming and friendly.

Negative: NO Electic car charging points. Really disappointing. Closest one was a 20min walk away. Only 1 charger at the local independent petrol station. My husband drove the car there, and walked back while it charged. Then walked back again to collect once full. We knew this before we went, but very few car charging points in the area so chose Premier Inn based on cost factor.

2025-11-04 via Tripadvisor
K
kathrynsB4988BH NONE
10
Great stay
Pros:

Great hotel location, very quiet. Clean, tidy rooms as expected and easy check in and check out experience. Breakfast was well organised considering they were full.

2025-11-04 via Tripadvisor
J
jodigP2241EX NONE
10
Great Premier Inn
Pros:

I have stayed at this hotel several times and there is a reason I keep coming back. The staff are always friendly and welcoming. The free parking is a huge bonus. The rooms are always clean and of a good standard - the recent refurbishment has been a great addition. The hotel is always quiet, despite the location. Thank you as always for a wonderful stay.

2025-11-03 via Tripadvisor
K
kieran137 NONE Plymouth, Devon, England
4
Wouldn't stay again.
Pros:

Cooked breakfast wasnt very good. Evening meal is only served between 1700 and 2030 but I couldn't see this advertised. We were at the bar for at least 5 minutes waiting to order before someone appeared. Someone finally arrived at 2033 to tell us we were 3 minutes late to order any food!! The highlight of our weekend there was Alan working the bar on the friday night.

2025-11-03 via Tripadvisor
G
GeorgieB82 NONE Llanarth, Ceredigion, Wales
8
Small but convenient hotel
Pros:

Smallest Premier Inn I have stayed in but perfect location to explore The Wirral and Liverpool.
Hotel is dated with poor ventilation in bathrooms and condensation on windows. Bedrooms clean and comfortable though.
Think staff were stressed and abrupt, potentially due to staffing issues as only saw three different staff members all weekend.

2025-11-03 via Tripadvisor
N
natashasE4825CK Couples
10
The amazing receptionist Janet
Pros:

Since we checked in Janet has been absolutely amazing made us feel welcome on arrival and through out our stay she bought my husband a birthday cake and a bottle of Prosecco she is a credit too the company thank you again Janet 🙂 xx

2025-11-02 via Tripadvisor
L
L332VVjoannep Couples United Kingdom
2
Avoid
Pros:

Avoid at all cost. Dirty room, drink stains on bedside table (one wipe with a cloth would have removed it), lazy ignorant abusive staff member. Premier inn at its worst.

2025-11-01 via Tripadvisor
V
V5808HGbevb Couples
10
Clean, welcoming and good value !
Pros:

Easy parking - stepped into reception to be greeted warmly by a lady who was so friendly, like a long lost friend !
Comfy bed ( I did buy a mattress the same make ) and nice restful sleep .
Ventured out to a Thai restaurant 5 mins away so didn’t eat there .
Clean , comfortable and value for money !

2025-10-28 via Tripadvisor